Hong Kong, China, 11 June 2015 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Media & Newspaper Coverage:
The Standard, July 7, 2015
Hong Kong Economic Times, July 6, 2015

Press Release / 新聞稿

“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at QHMS to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 70,000 calls and 6,000 emails a month, including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success. As Quality HealthCare has continued to diversify our offerings to the community, and visitors from China, we will allocate more resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”

Ms. Elaine Chu, Chief Operation Officer of Quality HealthCare Medical Services Ltd.

“Mead Johnson Nutrition has been supporting Hong Kong families for more than 40 years. Apart from offering high-quality pediatric nutrition products, we value different communications with parents through various channels such as our Mothers’ Club, service hotline, as well as social media platforms like Facebook and WeChat. We are honored to receive The People Site Certification from APCSC once again and proud of the achievement of our colleagues. Going forward, we will continue to demonstrate our commitment in people development and customer-centric services.”

Ms. Ruthia Wong, Vice President and General Manager of Hong Kong