2022 International CRE Awards Ceremony
HKCSC & APCSC 25th Anniversary


Hong Kong, China – November 11th, 2022 – At the 2022 International CRE Awards Ceremony, Hong Kong & Asia Pacific Customer Service Consortium (HK & AP CSC, The Consortium) have announced the list of Winners for the 2022 International Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the International Customer Service Quality Standard (CSQS) 18.0, public webvoting and a final round of judging by a panel of CRE experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across regions and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

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20th International Customer Loyalty Award Forum: Business Case Presentation


Hong Kong, China – 07- 08 July 2022 — The Asia Pacific Customer Service Consortium (APCSC) organized The 20th International Customer Loyalty Award Forum (The Forum) for international business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants, organized by APCSC and HKCSC. The presentations are part of the CRE Awards assessment process.

Customer-Loyalty-Award-Forum_07-08-July-2022_Press-Release_en_f.pdfREAD DETAIL IN PDF

CRE Index Performance for 18 Industries in Hong Kong APCSC held International CRE Index CXO Forum
– 25 March 2022


Hong Kong, China – 25 March 2022 – Asia Pacific Customer Service Consortium (APCSC) held the Hong Kong International CXO Forum. The CXO Forum with the theme of Customer Relationship Excellence Index (CRE Index) Performance for 18 Industries in Hong Kong has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Asia Pacific Region to explore innovation and shape CRE Leadership, Design Thinking, Service Quality to elevate Service Standard.

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The 20th International Customer Relationship Excellence (CRE) Awards Selection Officially Launched CSQS 18.0 New Version Integrates CRE Index Results and Innovative Best Practices


The Asia Pacific Customer Service Consortium has announced the official launch of the 20th International Customer Relationship Excellence Awards (CREA). At present, companies from different countries and regions have signed up to participate in the competition. It is reported that the deadline for the first round of registration is 15 March 2022, and the second round is 15 April 2022. The list of winners will be announced in September. More CRE leaders are welcome to actively participate in the registration, and the industry is also welcome to nominate and recommend outstanding companies.

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