CRE & CSQS Leadership Summit
We have the challenges on staffing and talent retention. This Summit can let me learn a lot of leader’s philosophy & their management style, culture & leadership today. These are very important to me.
We can learn AI integrated with customer service & Contact Centre at this Summit. It is interesting about customer service skill with the help of AI & I.T.
峰会能使我開闊視野，廣交朋友，人工智能、360管理的演讲都很吸引。我们现正面对如何選擇最先進的設備和合作夥伴，行業協會可以提供幫助。
We learnt AI, digitization and analytics on data today.
We are facing the challenges of Social media now. We learned much from the topics of Digital Leadership, Transformation and Mobility at the Summit.
I am facing the challenges on staffing and Customer Experience. It always requires improvement of skills and capabilities. I can learn from this Summit to keep pushing AI and Chatbot to provide higher end to end customer fulfillment.
It is great for me to know that AI & Chatbot requires a lot of Improvement and will not impact ROI in the short term.
We are facing customer experience in digital platform and would like to know more digital project sharing. From the Summit, I can learn AI needs training and BAU team for continuous enhancement.
We are facing the challenges of customer experience. Diversity of customer’s background makes it not easy to satisfy our customer. At this Summit, I can learn pros and cons on the Transformation of digitalization. Chatbot is important and common in lots of companies to learn, and technologies cannot be avoided.
We have the difficulties on what kind of technologies can be applied from telecom’s customer care prospective. I am interesting in E-Bonding on ticket system/remedy among different partners. At this Summit, I can know more about the new ideas on serving customers better and the importance of co-creation.
I can learn more information about AI and what company is doing.
We have the challenges on CRM and Customer Experience. From this Summit, I can realize good customer experience need to be learnt and don’t take it for granted!
I can learn application of AI, omni-channel, Chatbot in different industries.
Great stories from real experience learnt today!
CSI is what I have learnt today.
We are facing the challenges on customer experience & staffing. This Summit can let me learn new technology applied in industries.
From the CXO Luncheon Forum, we can learn that how to measure customer satisfaction. The topic of Digital Transformation is also very interesting.
The challenge we are facing are people and culture. I can learn the challenges and best practice of Digital Transformation.
"很好，毕业分享及科技分享让我们受益良多。"
"内容精彩，值得参加。"
“提到阿里巴巴双11的发展令人印象深刻。”
“有机会听到其他公司不藏私的分享，与会者应该都是致力于改善在地服务质量的有心人士。会议对我自己的业务也有一些启发。”
“It is very insightful.”
“The participants to this round table are inspiring and remarkable.”
"The topics of the round table are very interesting."
"It's a good chance to listen to different speakers with insight and good daily examples. The roundtable discussion is beneficial"
""Having this opportunity to hear how other organizations achieve service excellence has been such a great experience as I take back with me new ideas and suggestions."
"It's an excellent forum to share from all parts of the world."
"It's a good chance to listen to different speakers' insights and good real examples."
"内容较为新颖，对于客服行业的交流会议非常有必要，也希望之后有较多的相类似的会议参与到其中去，也想更多地了解不同行业的客服管理心得”
"本次会议就杰出顾客服务及优质顾客 服务标准进行了分享。通过成功企业在运营管理方面的案例分享，对于以后在客服管理领域有了新的方向和定位。"
Nice building, Impressive Presentation, Inspiring Discussion !
A very interesting forum with a diverse industry audience and participation !
Interesting topics with some innovative ideas.
内容精彩，值得参加。