We have the challenges on staffing and talent retention. This Summit can let me learn a lot of leader’s philosophy & their management style, culture & leadership today. These are very important to me.
We can learn AI integrated with customer service & Contact Centre at this Summit. It is interesting about customer service skill with the help of AI & I.T.
We learnt AI, digitization and analytics on data today.
We are facing the challenges of Social media now. We learned much from the topics of Digital Leadership, Transformation and Mobility at the Summit.
I am facing the challenges on staffing and Customer Experience. It always requires improvement of skills and capabilities. I can learn from this Summit to keep pushing AI and Chatbot to provide higher end to end customer fulfillment.
It is great for me to know that AI & Chatbot requires a lot of Improvement and will not impact ROI in the short term.
We are facing customer experience in digital platform and would like to know more digital project sharing. From the Summit, I can learn AI needs training and BAU team for continuous enhancement.
We are facing the challenges of customer experience. Diversity of customer’s background makes it not easy to satisfy our customer. At this Summit, I can learn pros and cons on the Transformation of digitalization. Chatbot is important and common in lots of companies to learn, and technologies cannot be avoided.
We have the difficulties on what kind of technologies can be applied from telecom’s customer care prospective. I am interesting in E-Bonding on ticket system/remedy among different partners. At this Summit, I can know more about the new ideas on serving customers better and the importance of co-creation.
I can learn more information about AI and what company is doing.
We have the challenges on CRM and Customer Experience. From this Summit, I can realize good customer experience need to be learnt and don’t take it for granted!
I can learn application of AI, omni-channel, Chatbot in different industries.
Great stories from real experience learnt today!
CSI is what I have learnt today.
We are facing the challenges on customer experience & staffing. This Summit can let me learn new technology applied in industries.
From the CXO Luncheon Forum, we can learn that how to measure customer satisfaction. The topic of Digital Transformation is also very interesting.
The challenge we are facing are people and culture. I can learn the challenges and best practice of Digital Transformation.
“It is very insightful.”
“The participants to this round table are inspiring and remarkable.”
"The topics of the round table are very interesting."
"It's a good chance to listen to different speakers with insight and good daily examples. The roundtable discussion is beneficial"
""Having this opportunity to hear how other organizations achieve service excellence has been such a great experience as I take back with me new ideas and suggestions."
"It's an excellent forum to share from all parts of the world."
"It's a good chance to listen to different speakers' insights and good real examples."
Nice building, Impressive Presentation, Inspiring Discussion !
A very interesting forum with a diverse industry audience and participation !
Interesting topics with some innovative ideas.