Hong Kong Customer Relationship Excellence Index (HKCREI) & Awards Recognition

Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI) through conducting customer satisfaction surveys on the quality, value, satisfaction, loyalty, NPS and critical factors on products and services, together with Big Data collected on internet and social media.

 The HKCREI Research Consortium will publish the inaugural HKCRE Index for 18 industries during the annual 19^th International CRE & CSQS Leadership Summit on 2021 September 17. At the HKCREI Press Conference, news media, senior business leaders, and government officials will share the vital research findings for sustainable development for Hong Kong. The top and outstanding performing companies will also be announced at the HKCREI Awards Ceremony.

We greatly appreciate it if you can complete the online questionnaire by the APCSC & HKUST.  Information provided will only be used anonymously for aggregated analysis purpose.

Credit Card        Insurance       Package Delivery     Shopping Mall

Stock Trading        Supermarket & Pharmacy       Cafe and Fast Food Restaurant

Should you have any queries regarding the Index survey or the HKCREI Awards, please feel free to contact the HKCREI Research & PR Team, APCSC via enquiry@apcsc.com or (852) 21741428 during office hour.

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Messages from Government Organizations & other Associations

 

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The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.