Hong Kong Customer Relationship Excellence Index (HKCREI) & Awards Recognition
Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI) through conducting customer satisfaction surveys on the quality, value, satisfaction, loyalty, NPS and critical factors on products and services, together with Big Data collected on internet and social media.
The HKCREI Research Consortium will publish the inaugural HKCRE Index for 18 industries during the annual 19th International CRE & CSQS Leadership Summit on 2021 November 12. At the HKCREI Press Conference, news media, senior business leaders, and government officials will share the vital research findings for sustainable development for Hong Kong. The top and outstanding performing companies will also be announced at the HKCREI Awards Ceremony.
We greatly appreciate it if you can complete the online questionnaire by the APCSC & HKUST. Information provided will only be used anonymously for aggregated analysis purpose.
| Tourism | Finance & Insurance | Land Transport | Retail | Food & Beverage | Info-Communications |
| Attractions | Bank | Bus | E-Commerce | Cafe and Fast Food Restaurant | Broadband |
| Credit Card | Package Delivery | Shopping Mall | Food Delivery | Mobile Telecom | |
| Insurance | Railway | Supermarket & Pharmacy | PayTV | ||
| Stock Trading |
Should you have any queries regarding the Index survey or the HKCREI Awards, please feel free to contact the HKCREI Research & PR Team, APCSC via enquiry@apcsc.com or (852) 21741428 during office hour.
Messages from Government Organizations & other Associations
Press Release
Click here to view Press Release.
CCSM TRAINING
Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)
Schedule
Hong Kong (Zoom) (Chinese) - 13 - 16 Sept 2021
Hong Kong (Zoom) (English) - 18 - 21 Oct 2021
To view the brochure and registration form, please click
CCCM TRAINING
Certified Contact Center Manager (CCCM)
Schedule
Hong Kong (Zoom) (Chinese) - 15 - 16 Sept 2021
Hong Kong (Zoom) (English) - 20 - 21 Oct 2021
To view the brochure and registration form, please click
CCSA TRAINING
Certified Customer Service Analyst & Auditor - (CCSA)
Schedule
Hong Kong (Zoom) (Chinese) - 13 - 14 Sept 2021
Hong Kong (Zoom) (English) - 18 - 19 Oct 2021
To view the brochure and registration form, please click
Membership Benefits
Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.
REGISTRATIONCustomer Testimonials
Tip of the Week
Upcoming Roundtable Events
CRE Index CXO Forum - September 24, 2021
Speaker & Panelists: Other Speakers and Panelists will be confirmed soon
Jason Chu
Chairman Asia Pacific Customer Service Consortium
Mike Mi
China Council for International Investment Promotion Secretariat
ICCPC
Wendy Huang
CEO, ZenU Healthcare Consultancy Company
Chen Zhenyuan
Deputy General Manager of Solution Center, China Telecom Guangzhou Branch
Xu Weifeng
Director of Retail Banking Department, Well Link Bank
Theme: Service Changes in the Post-Pandemic Era
Fee: FREE of Charge with online registration
Time: 2:00-4:00pm
Venue: ZOOM
CRE Index CXO Forum - September 29, 2021
Speaker & Panelists: Other Speakers and Panelists will be confirmed soon
Jason Chu
Chairman
Asia Pacific Customer Service Consortium
Mike Mi
China Council for International Investment Promotion Secretariat ICCPC
Dr. Rajeev Chib
APAC Head of Client Facilitation and Business Management - Investor Sales and Relationship
Management APAC, Citigroup
Michelle Leung
Fung Omni Services Senior Vice President
Theme: eCommerce & Food Delivery Industry Development, VOC, Index Performance
Fee: FREE of Charge with online registration
Time: 2:30-4:00pm
Venue: Online on Zoom (English)
The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.
