Hong Kong Customer Relationship Excellence Index (HKCREI) & Awards Recognition
Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI) through conducting customer satisfaction surveys on the quality, value, satisfaction, loyalty, NPS and critical factors on products and services, together with Big Data collected on internet and social media.
The HKCREI Research Consortium will publish the inaugural HKCRE Index for 18 industries during the annual 19th International CRE & CSQS Leadership Summit on 2021 November 12. At the HKCREI Press Conference, news media, senior business leaders, and government officials will share the vital research findings for sustainable development for Hong Kong. The top and outstanding performing companies will also be announced at the HKCREI Awards Ceremony.
We greatly appreciate it if you can complete the online questionnaire by the APCSC & HKUST. Information provided will only be used anonymously for aggregated analysis purpose.
| Entertainment | Finance & Insurance | Land Transport | Retail | Food & Beverage | Info-Communications |
| Attractions | Bank | Bus | E-Commerce | Cafe and Fast Food Restaurant | Broadband |
| PayTV | Credit Card | Package Delivery | Shopping Mall | Food Delivery | Mobile Telecom |
| Insurance | Railway | Supermarket & Pharmacy | |||
| Stock Trading |
Should you have any queries regarding the Index survey or the HKCREI Awards, please feel free to contact the HKCREI Research & PR Team, APCSC via enquiry@apcsc.com or (852) 21741428 during office hour.
Messages from Government Organizations & other Associations
Press Release
Click here to view Press Release.
CCSM TRAINING
Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)
Schedule
Hong Kong (Zoom) (English) - 21 - 24 Feb 2022
Hong Kong (Zoom) (Chinese) - 7 - 10 Mar 2022
To view the brochure and registration form, please click
CCCM TRAINING
Certified Contact Center Manager (CCCM)
Schedule
Hong Kong (Zoom) (English) - 23 - 24 Feb 2022
Hong Kong (Zoom) (Chinese) - 9 - 10 Mar 2022
To view the brochure and registration form, please click
CCSA TRAINING
Certified Customer Service Analyst & Auditor - (CCSA)
Schedule
Hong Kong (Zoom) (English) - 21 - 22 Feb 2022
Hong Kong (Zoom) (Chinese) - 7 - 8 Mar 2022
To view the brochure and registration form, please click
Membership Benefits
Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.
REGISTRATIONCustomer Testimonials
Tip of the Week
Upcoming Roundtable Events
CXO Luncheon Forum - 14 December 2021 (Tues)
Speaker & Panelists: Other Speakers and Panelists will be confirmed soon
Jason Chu
Chairman
Asia Pacific Customer Service Consortium
Albert Li
Managing Director, North Asia, ServiceNow
Davis Ng
Head of Solution Consulting, North Asia, ServiceNow
Theme: Driving Customer Loyalty with Connected Digital Workflows
Fee: By Invitation Only
Time: 12:00pm – 2:00pm
Venue: Grand Hyatt Hong Kong 1 Harbour Road, Hong Kong
The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.
