Hong Kong Customer Relationship Excellence Index (HKCREI)
Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and Hong Kong University of Science and Technology (HKUST) together will launch the first Hong Kong Customer Relationship Excellence Index (HKCREI) by conducting a customer satisfaction survey on the quality of customer services provided in 2019.
We greatly appreciate it if you can complete the online questionnaire by the HKUST Department of Industrial Engineering & Decision Analytics (IEDA). Information provided will only be used anonymously for aggregated analysis purpose.
Attractions Broadband E-commerce Food Ordering and Delivery Insurance Mobile Telecom PayTV
Should you have any queries, please feel free to call the HKCREI Research Team, APCSC at 21741428 within office hours from 9am to 5pm or e-mail us at enquiry@apcsc.com.
The HKCREI Research Consortium will publish the inaugural HKCREI for the insurance, telecom, eCommerce and attraction industries on November 13 during the annual International CRE & CSQS Leadership Summit at the HKCREI Press Conference inviting news media, senior business leaders, and government officials to share the research finding.
Press Release
Click here to view Press Release.
CCSM TRAINING
Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)
Schedule
Hong Kong (Zoom) (English) - 1 - 4 Feb 2021
Hong Kong (Zoom) (Chinese) - 1 - 4 Mar 2021
To view the brochure and registration form, please click
CCCM TRAINING
Certified Contact Center Manager (CCCM)
Schedule
Hong Kong (Zoom) (English) - 3 - 4 Feb 2021
Hong Kong (Zoom) (Chinese) - 3 - 4 Mar 2021
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CCSA TRAINING
Certified Customer Service Analyst & Auditor - (CCSA)
Schedule
Hong Kong (Zoom) (English) - 1 - 2 Feb 2021
Hong Kong (Zoom) (Chinese) - 1 - 2 Mar 2021
To view the brochure and registration form, please click
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REGISTRATIONCustomer Testimonials
Tip of the Week
Upcoming Roundtable Events
Zoom - Coming soon
Speaker & Panelists: Other Speakers and Panelists will be confirmed soon
Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge
Theme: CX Digital Leadership, 5G, CRE Index, Big Data, A.I.oT Ecosystem
Fee: FREE of Charge with online registration
Time: 9:15am - 11:30am
Venue: Online on Zoom (English)
The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.
