Hong Kong Customer Relationship Excellence Index (HKCREI) & Awards Recognition

Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and The Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI) through conducting customer satisfaction surveys on the quality, value, satisfaction, loyalty, NPS and critical factors on products and services, together with Big Data collected on internet and social media.

 The HKCREI Research Consortium will publish the inaugural HKCRE Index for 18 industries during the annual 19th International CRE & CSQS Leadership Summit on 2021 November 12. At the HKCREI Press Conference, news media, senior business leaders, and government officials will share the vital research findings for sustainable development for Hong Kong. The top and outstanding performing companies will also be announced at the HKCREI Awards Ceremony.

We greatly appreciate it if you can complete the online questionnaire by the APCSC & HKUST.  Information provided will only be used anonymously for aggregated analysis purpose.

Tourism Finance & Insurance Land Transport Retail Food & Beverage Info-Communications
Attractions Bank Bus E-Commerce Cafe and Fast Food Restaurant Broadband
Credit Card Package Delivery Shopping Mall Food Delivery Mobile Telecom
Insurance  Railway Supermarket & Pharmacy PayTV
Stock Trading  
 

Should you have any queries regarding the Index survey or the HKCREI Awards, please feel free to contact the HKCREI Research & PR Team, APCSC via enquiry@apcsc.com or (852) 21741428 during office hour.



 

Messages from Government Organizations & other Associations

 


CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on

YOUTUBE / YOUKU

Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release
Registration

CCSM TRAINING

Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)

Schedule

Hong Kong (Zoom) (Chinese) - 13 - 16 Sept 2021

Hong Kong (Zoom) (English) - 18 - 21 Oct 2021

To view the brochure and registration form, please click

CCCM TRAINING

Certified Contact Center Manager (CCCM)

Schedule

Hong Kong (Zoom) (Chinese) - 15 - 16 Sept 2021

Hong Kong (Zoom) (English) - 20 - 21 Oct 2021

To view the brochure and registration form, please click

CCSA TRAINING

Certified Customer Service Analyst & Auditor - (CCSA)

Schedule

Hong Kong (Zoom) (Chinese) - 13 - 14 Sept 2021

Hong Kong (Zoom) (English) - 18 - 19 Oct 2021

To view the brochure and registration form, please click

Brochure & Registration Form

To view the brochure and registration form, please

CLICK HERE

Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

REGISTRATION

Customer Testimonials

Tip of the Week

Upcoming Roundtable Events

CRE Index CXO Forum - September 24, 2021

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman Asia Pacific Customer Service Consortium

Mike Mi
China Council for International Investment Promotion Secretariat ICCPC

Wendy Huang
CEO, ZenU Healthcare Consultancy Company

Chen Zhenyuan
Deputy General Manager of Solution Center, China Telecom Guangzhou Branch

Xu Weifeng
Director of Retail Banking Department, Well Link Bank

Theme: Service Changes in the Post-Pandemic Era

Fee: FREE of Charge with online registration

Time: 2:00-4:00pm

Venue: ZOOM

CRE Index CXO Forum - September 29, 2021

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman Asia Pacific Customer Service Consortium

Mike Mi
China Council for International Investment Promotion Secretariat ICCPC

Dr. Rajeev Chib
APAC Head of Client Facilitation and Business Management - Investor Sales and Relationship Management APAC, Citigroup

Michelle Leung
Fung Omni Services Senior Vice President

Theme: eCommerce & Food Delivery Industry Development, VOC, Index Performance

Fee: FREE of Charge with online registration

Time: 2:30-4:00pm

Venue: Online on Zoom (English)

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.