Hong Kong Customer Relationship Excellence Index (HKCREI)

Striving for continuous service enhancement for Hong Kong, Asia Pacific Customer Service Consortium (APCSC) and Hong Kong University of Science and Technology (HKUST) together will launch the first Hong Kong Customer Relationship Excellence Index (HKCREI) by conducting a customer satisfaction survey on the quality of customer services provided in 2019.


We greatly appreciate it if you can complete the online questionnaire by the HKUST Department of Industrial Engineering & Decision Analytics (IEDA).  Information provided will only be used anonymously for aggregated analysis purpose.


Attractions        Broadband         E-commerce      Food Ordering and Delivery      Insurance       Mobile Telecom        PayTV


Should you have any queries, please feel free to call the HKCREI Research Team, APCSC at 21741428 within office hours from 9am to 5pm or e-mail us at enquiry@apcsc.com.


The HKCREI Research Consortium will publish the inaugural HKCREI for the insurance, telecom, eCommerce and attraction industries on November 13 during the annual International CRE & CSQS Leadership Summit at the HKCREI Press Conference inviting news media, senior business leaders, and government officials to share the research finding.

CRE Awards Welcome Pack

Click here to download
the welcome pack

Check out the Highlight Video on


Press Release

Click here to view Press Release.

Now Open to Nomination and Application

For more information, please refer to :

  • International CRE Awards website
  • China CRE Awards website
  • China Sourcing Summit Press Release


Certificate in Customer Service Management (CCSM) (Course Code: 21C04911-5)


Hong Kong (Zoom) (English) - 1 - 4 Feb 2021

Hong Kong (Zoom) (Chinese) - 1 - 4 Mar 2021

To view the brochure and registration form, please click


Certified Contact Center Manager (CCCM)


Hong Kong (Zoom) (English) - 3 - 4 Feb 2021

Hong Kong (Zoom) (Chinese) - 3 - 4 Mar 2021

To view the brochure and registration form, please click


Certified Customer Service Analyst & Auditor - (CCSA)


Hong Kong (Zoom) (English) - 1 - 2 Feb 2021

Hong Kong (Zoom) (Chinese) - 1 - 2 Mar 2021

To view the brochure and registration form, please click

Brochure & Registration Form

To view the brochure and registration form, please


Membership Benefits

Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.


Customer Testimonials

Tip of the Week

Upcoming Roundtable Events

Zoom - Coming soon

Speaker & Panelists: Other Speakers and Panelists will be confirmed soon

Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge

Theme: CX Digital Leadership, 5G, CRE Index, Big Data, A.I.oT Ecosystem

Fee: FREE of Charge with online registration

Time: 9:15am - 11:30am

Venue: Online on Zoom (English)

The People Site Certification (PSC) is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center / Customer Service Center Manager (CCCM)/(CSCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.