Theme:
HKCSC & APCSC & HKSAR 25th Anniversary 20th International CRE Award Ceremony
Theme:
HKCSC & APCSC & HKSAR 25th Anniversary 20th International CRE Award Ceremony
Date:
11 November 2022 (Friday)
Time:
12:30 - 5:00
Venue:
Crowne Plaza Hong Kong Kowloon East, Hong Kong
Fee:
By Invitation Only
Speakers & Panelists
Other Speakers and Panelists will be confirmed soon
Jason Chu Chairman, APCSC, CRE Awards Panel of Judge
Speaker Profile - Jason Chu
Jason Chu
Chairman, APCSC, CRE Awards Panel of Judge
Mr. Jason Chu is the Founding Chairman of Asia Pacific Customer Service Consortium (APCSC), the judging panel and organizing committee of the Customer Relationship Excellence Awards (CRE Awards).
Mr. Chu collaborates with industry experts and major university researchers to consult and research on key aspects of Customer Satisfaction and Loyalty. Jointly with researchers in the University of Hong Kong and the members of APCSC and HKCSC, Mr. Chu has led the consortium effort in developing the Customer Service Quality Standard (CSQS) in setting international standards and world class framework for service organizations. APCSC also jointly launch the HK Customer Relationship Excellence (CRE) Index Research Consortium (The Consortium) Program with The Hong Kong University of Science and Technology to develop a big data platform to assess the customer relationship, experience, satisfaction and loyalty of Hong Kong companies. The Program is also supported by Hong Kong Government's Hong Kong Innovation and Technology Fund (ITF) to enhance the value, productivity and competitiveness of Hong Kong's economic activities. He is the pioneer of innovative customer service research including eSurvey on Internet Banking, Securities and Travel Services, Best-in-Class (BIC) CRM Contact Center Benchmarking in Asia Pacific, Customer Satisfaction and Aspiration Survey and other international standards in Asia, Australia and the United States.
Mr. Chu is the Industry Visionary to build a Global Certification with international bodies in the USA, Australia, China and other countries for the Customer Service and Support Industry to develop professional qualification and career development for the customer service industry, i.e., the Certificate in Customer Service Management (CCSM), Certificate in Service Excellence Leadership (CSEL) and Certificate in Professional Customer Service (CPCS) approved under the Continuous Education Fund (CEF) under Hong Kong SAR Government reimbursement scheme.
Mr. Chu received his BS and MS degrees in Industrial Engineering and Operations Research from the University of California, Berkeley. He is a speaker of high demand at int’l conferences, expo, and executive workshops on developing customer centric organizations and building Customer Relationship Excellence and customer loyalty ecosystem.
Professor Francis Law Chairman
International Dispute Resolution and Risk Management Institute
Speaker Profile - Professor Francis Law
Professor Francis Law
Chairman
International Dispute Resolution and Risk Management Institute
Ms. Selina Lau Chief Executive
The Hong Kong Federation of Insurers
Speaker Profile - Ms. Selina Lau
Ms. Selina Lau
Chief Executive
The Hong Kong Federation of Insurers
Mr. Mike Mi Director China Council for International Investment Promotion
Speaker Profile - Mr. Mike Mi
Mr. Mike Mi
Director China Council for International Investment Promotion
As one of the founders, Mike formed China Call Center & CRM Association, he is also the founder of Asia Pacific Contact Center Leadership (APCCAL).
Worked at multi-national companies, Mike has solid management experience, of which over 20 years experience in Telecommunications and call center & BPO industry, Mike has rich experience in service management. First promote CRM Call Center concept in China. Actively promoting call center & services enhancement in the region and beyond.
Mike is Vice President of China Open Education, and teaching leadership courses in BeiHang& Renmin University.
Mike is a respected speaker for regional conferences in different countries and regions. Being award judge for China, Hong Kong, Malaysia, Indonesia, Dubai.