朱先生獲得美國加州柏克萊大學(University of California, Berkeley) 工業工程及營運研究系學士及碩士學位,經常獲邀擔任有關培訓高級管理人員發展的顧問,使他們成為以顧客為中心的機構,也是多個傑出顧客關係、體驗管理和培養顧客忠誠度的國際會議和香港大學工作坊的演講嘉賓。
羅偉雄教授 國際爭議解決及風險管理協會主席
Speaker Profile - 羅偉雄教授
羅偉雄教授
國際爭議解決及風險管理協會主席
米輝波先生 中國國際投資促進會互聯網客戶中心專業委員會秘書長
Speaker Profile - 米輝波先生
米輝波先生
中國國際投資促進會互聯網客戶中心專業委員會秘書長
As one of the founders, Mike formed China Call Center & CRM Association, he is also the founder of Asia Pacific Contact Center Leadership (APCCAL).
Worked at multi-national companies, Mike has solid management experience, of which over 20 years experience in Telecommunications and call center & BPO industry, Mike has rich experience in service management. First promote CRM Call Center concept in China. Actively promoting call center & services enhancement in the region and beyond.
Mike is Vice President of China Open Education, and teaching leadership courses in BeiHang& Renmin University.
Mike is a respected speaker for regional conferences in different countries and regions. Being award judge for China, Hong Kong, Malaysia, Indonesia, Dubai.