APCSC Summit 2021

International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2021

Date: 17 September 2021

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

Theme:
Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

INTRODUCTION

International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 17 September 2021 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

 

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

How do you retain your valuable customers during economic recovery?
How do you maintain your competitiveness facing the globalization and market turbulence?
How do you achieve leadership in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and CRM?
How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit is an invaluable OPPORTUNITY for you to achieve these business goals!

SUMMIT THEMES

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
  • The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
  • Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
  • Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
  • CRE Leadership and Corporate Brand Engagement Best Practices
  • A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services

Participating in Speaking, Exhibiting & Sponsoring
We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters

  • CRM and Integrated Service Excellence
  • Customer Service Quality Standard
  • CIS and BPO Service Excellence
  • Service Quality and Customer Experience Management
  • Customer Service Knowledge Management

 

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 29 February 2020.

Submission Format
You may follow the guidelines outlined below to make sure your presentation paper is considered.

  • Provide a title of presentation with no more than 12 words
  • Prepare the abstracts in English
  • Write 4-5 bullet points for your presentation flow
  • List the speaker’s name, title, organization / company, address, phone, fax and email

 

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2018, who are the most senior management executives from leading companies in different industries.

Don’t miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

  • Advanced Contact Center Co., Ltd.
  • Lenovo Services, Beijing China
  • The Specialist Consortium Ltd.
  • HKU SPACE Community College
  • Philippines AirAsia
  • Eptica
  • Standard Chartered Bank
  • FWD Life Insurance Company (Bermuda)Ltd.
  • Ocean Park Hong Kong
  • Legislative Council
  • Standard Chartered Bank, Hong Kong
  • DHL Express (Taiwan) Limited
  • DHL-Sinotrans International Air Courier Ltd.
  • DHL-Sinotrans
  • Quality Healthcare Medical Services Ltd.
  • Mead Johnson
  • Jones Lang LaSalle
  • Help Desk Institute, Japan
  • AIA Bhd.
  • Henderson Land Group Property Management Department
  • (Hang Yick and Well Born)
  • AIA Singapore Pte Ltd
  • AIA Company Limited Beijing Branch
  • The Hongkong Electric Co., Ltd.
  • Ocean Park
  • Cathay Pacific Airways Limited
  • Crown Motors
  • Zurich Insurance Company Ltd
  • Hong Kong Airlines Limited
  • Far EasTone Telecommunications Co., Ltd
  • AXA Hong Kong and Macau
  • The Standard
  • Prudential Hong Kong Limited
  • McDonald’s Restaurants (Hong Kong) Limited
  • The Hong Kong Jockey Club
  • CITIC Telecom International CPC Limited
  • Hong Kong Aviation Ground Services Limited
  • DBS Bank (Hong Kong) Limited
  • China Telecom Global Limited
  • Manulife (Singapore) PTE. Ltd.
  • Manulife (Cambodia) PLC
  • Make The Right Call
  • MTR Corporation Limited
  • China Telecom Global Customer Service Center
  • China Telecom Corporation Limited Guangzhou Branch
  • China Enterprise ICT Solutions Limited
  • Polyvision
  • Fidelity International
  • Watsons water
  • DHL-Sinotrans International Air Courier Ltd.
  • Genesys
  • GEX Ventures Pte Ltd
  • SBS Transit Ltd.
  • The Great Eagle Properties Management Company Limited – Three Garden Road
  • China Taiping Insurance (HK) Limited Company
  • SBS Transit Ltd.
  • RHB Bank Berhad Singapore
  • Taiwan Star Telecom Corporation Limited
  • Hutchison Telecom Hong Kong Holdings
  • New World Development Company Limited
  • Hang Lung Properties Limited
  • Hong Kong Logistics Association
  • Hong Kong Tourism Board
  • The Chinese Manufacturers’ Association of Hong Kong
  • BSR (Business for Social Responsibility)
  • Danone Nutricia Early Life Nutrition (Hong Kong) Ltd
  • CTI 論壇中國
  • The Institute of Crisis and Risk Management
  • 上海市健康安全環境(HSE)研究會
  • Hong Kong Computer Society

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit please contact the Summit Secretariat directly.

CONTACTS:
Telephone (852) 2174 1428
Email: enquiry@apcsc.com

Speakers & Panelists
Dr. Bernard Chan, JP
Under Secretary for Commerce & Economic Development
HKSAR Government
Guest of Honor of the 2020 Int'l CRE Awards Luncheon Ceremony

Charles NG
Associate Director-General of Investment Promotion
Invest Hong Kong
Topic: Investment Promotion initiatives under the Covid-19 Pandemic

Dr. Rajeev Chib
APAC COO INVESTOR SALES
Citi HK

Jason Chu
Chairman
Asia Pacific Customer Service Consortium

Prof. Fugee Tsung
Chair Professor
Department of Industrial Engineering and Decision Analytics
HKUST
Topic: The Big-Data Driven Customer Satisfaction Index with Text Mining and Data Fusion

Prof. Lei Chen
Department of Computer Science & Engineering and Director
HKUST Big Data Institute
Topic: Improving Customer Satisfaction Index with Big Data

Mike Mi
China Council for International Investment Promotion Secretariat
ICCPC
Topic: Technology Enables Customer Experience

Graham Tier
General Manager, District Facility Services
West Kowloon Cultural District Authority
Topic: West Kowloon Cultural District – The journey to world class Arts, Cultural and Public Open Space facilities

Michael Costevec
VP DIBS & Process Excellence
Teleperformance APAC
Topic: Digital Transformation in the time of Covid

Gregory Au-Yeung
Senior Advisor
Shanghai Fudan University
Topic: Customer Value Creation through AI & Data

Agenda

 

18th  International CRE Leadership Summit Agenda 

2020 November 13

Morning CXO Forum

Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem

8:45

Registration & Networking Morning Coffee

9:15

Summit Opening

Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium

9:30

Mr. Charles Ng, Associate Director-General of Investment Promotion, Invest Hong Kong

Topic: Investment Promotion Initiatives under the Covid-19 Pandemic

10:00

 

Mr. Michael Costevec, VP DIBS & Process Excellence, Teleperformance APAC

Topic: Digital Transformation in the time of Covid

 10:25

Mr. Graham Tier, General Manager, District Facility Services, West Kowloon Cultural District Authority

Topic: West Kowloon Cultural District – The journey to world class Arts, Cultural and Public Open Space facilities

10:55

CXO Forum: Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem

11:30

Networking Tea Break

     

18th International CRE Awards Luncheon Ceremony

12:00

                              Chairman’s welcome:        Mr. Jason Chu

                            Guest of Honor:              Dr. Bernard Chan, JP,

Under Secretary for Commerce & Economic Development, HKSAR Government

Prof. Fugee Tsung, Chair Professor, Hong Kong University of Science and Technology

12:30

                                                  Luncheon Begin  

                    Corporate Awards  &  Individual Awards Presentation

14:00

                                     Press Release & Group Photo Taking

Afternoon CXO Forum

Game Changers: Big Data, HK CRE Index, Customer Loyalty Industry Benchmarking

14:30

Prof. Fugee Tsung, Chair Professor, Department of Industrial Engineering and Decision Analytics, Hong Kong University of Science and Technology

Topic: The Big-Data Driven Customer Satisfaction Index with Text Mining and Data Fusion

14:50

Prof. Lei Chen, Department of Computer Science & Engineering; Director of HKUST Big Data Institute

Topic: Improving Customer Satisfaction Index with Big Data

15:10

Mr. Mike Mi, China Council for International Investment Promotion Secretariat, ICCPC

Topic: Technology Enables Customer Experience

15:30

Mr. Gregory Au-Yeung, Senior Advisor, Fudan University

Topic: Customer Value Creation through AI & Data

15:50

CXO Forum: Game Changers: Big Data HK CRE Index, Customer Loyalty Industry Benchmarking

16:20

Networking Tea Break

16:45

Evaluation Form & Lucky Draw

Sponsors & Supporting Organizations

Organizer

Co-organizer

Supporting Organizations

Sponsors

 
Join us in Summit

Nominate a speaker or panelist

    Your Contact Information:
    Sponsorship

    Sponsorship Benefit:

    * limited to maximum of 4 sponsors

    Speaking engagement at APCSC Summit
    APCSC CRE & CSQS Summit Panelist
    Logo appears on all Summit marketing material
    Write-up in the event program catalogue with contact details
    Logo appears on all Summit backdrops and banners
    Insert company brochures in APCSC info pack
    Complimentary APCSC Individual Membership
    VIP’s for the CRE & CSQS Summit
    Annual complimentary pass to APCSC Round Tables
    Complimentary pass to CRM Senior Executive Form
    Company listing on APCSC Global CRM Community Website
    Table display of your company information
    Author APCSC Knowledge mail: tip of the month

    Please contact Ms. Stella Lau to get sponsorship information.
    Telephone: (852) 2174 1428
    Fax: (852) 2174 1438
    Email: enquiry@apcsc.com