International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2022
Date: 11 November 2022
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
Theme:
Innovation Leadership: CX Digital, FinTech, Employee Engagement
INTRODUCTION
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 11 November 2022 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:
The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit is an invaluable OPPORTUNITY for you to achieve these business goals!
SUMMIT THEMES
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:
- Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
- The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
- Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
- Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
- CRE Leadership and Corporate Brand Engagement Best Practices
- A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services
Participating in Speaking, Exhibiting & Sponsoring
We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters
- CRM and Integrated Service Excellence
- Customer Service Quality Standard
- CIS and BPO Service Excellence
- Service Quality and Customer Experience Management
- Customer Service Knowledge Management
This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 29 February 2020.
Submission Format
You may follow the guidelines outlined below to make sure your presentation paper is considered.
- Provide a title of presentation with no more than 12 words
- Prepare the abstracts in English
- Write 4-5 bullet points for your presentation flow
- List the speaker’s name, title, organization / company, address, phone, fax and email
You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2018, who are the most senior management executives from leading companies in different industries.
Don’t miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.
Participate to have Networking with international leaders:
- Advanced Contact Center Co., Ltd.
- Lenovo Services, Beijing China
- The Specialist Consortium Ltd.
- HKU SPACE Community College
- Philippines AirAsia
- Eptica
- Standard Chartered Bank
- FWD Life Insurance Company (Bermuda)Ltd.
- Ocean Park Hong Kong
- Legislative Council
- Standard Chartered Bank, Hong Kong
- DHL Express (Taiwan) Limited
- DHL-Sinotrans International Air Courier Ltd.
- DHL-Sinotrans
- Quality Healthcare Medical Services Ltd.
- Mead Johnson
- Jones Lang LaSalle
- Help Desk Institute, Japan
- AIA Bhd.
- Henderson Land Group Property Management Department
- (Hang Yick and Well Born)
- AIA Singapore Pte Ltd
- AIA Company Limited Beijing Branch
- The Hongkong Electric Co., Ltd.
- Ocean Park
- Cathay Pacific Airways Limited
- Crown Motors
- Zurich Insurance Company Ltd
- Hong Kong Airlines Limited
- Far EasTone Telecommunications Co., Ltd
- AXA Hong Kong and Macau
- The Standard
- Prudential Hong Kong Limited
- McDonald’s Restaurants (Hong Kong) Limited
- The Hong Kong Jockey Club
- CITIC Telecom International CPC Limited
- Hong Kong Aviation Ground Services Limited
- DBS Bank (Hong Kong) Limited
- China Telecom Global Limited
- Manulife (Singapore) PTE. Ltd.
- Manulife (Cambodia) PLC
- Make The Right Call
- MTR Corporation Limited
- China Telecom Global Customer Service Center
- China Telecom Corporation Limited Guangzhou Branch
- China Enterprise ICT Solutions Limited
- Polyvision
- Fidelity International
- Watsons water
- DHL-Sinotrans International Air Courier Ltd.
- Genesys
- GEX Ventures Pte Ltd
- SBS Transit Ltd.
- The Great Eagle Properties Management Company Limited – Three Garden Road
- China Taiping Insurance (HK) Limited Company
- SBS Transit Ltd.
- RHB Bank Berhad Singapore
- Taiwan Star Telecom Corporation Limited
- Hutchison Telecom Hong Kong Holdings
- New World Development Company Limited
- Hang Lung Properties Limited
- Hong Kong Logistics Association
- Hong Kong Tourism Board
- The Chinese Manufacturers’ Association of Hong Kong
- BSR (Business for Social Responsibility)
- Danone Nutricia Early Life Nutrition (Hong Kong) Ltd
- CTI 論壇中國
- The Institute of Crisis and Risk Management
- 上海市健康安全環境（HSE）研究會
- Hong Kong Computer Society
Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!
To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit please contact the Summit Secretariat directly.
CONTACTS:
Telephone (852) 2174 1428
Email: enquiry@apcsc.com
Under Secretary for Commerce & Economic Development
HKSAR Government
Chairman
Asia Pacific Customer Service Consortium
China Council for International Investment Promotion Secretariat
ICCPC
Managing Director, Advanced Contact Center Co., Ltd, Thailand
Vice President, Customer Centre, DBS Bank (Taiwan)
Vice President, Customer Centre, DBS Bank (Taiwan)
Associate, Customer Centre, DBS Bank (Taiwan)
Telebet Support Manager,Retail and Telebet Services Department,The Hong Kong Jockey Club
Telebet Support Manager, Retail and Telebet Services Department,The Hong Kong Jockey Club
Partner, Leader of CRM practice, PricewaterhouseCoopers Consulting Hong Kong Limited
Coming Soon
Organizer
Co-organizer
Supporting Organizations
Sponsors
Nominate a speaker or panelist
Sponsorship Benefit:
* limited to maximum of 4 sponsors
Please contact Ms. Stella Lau to get sponsorship information.
Telephone: (852) 2174 1428
Fax: (852) 2174 1438
Email: enquiry@apcsc.com