International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Awards Ceremony 2024

Date: 12 November 2024

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

Theme:
Innovation Leadership: CX Digital, FinTech, Employee Engagement

INTRODUCTION

International CRE and CSQS Leadership Awards Ceremony to be held in cosmopolitan Hong Kong on 12 November 2024 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Awards Ceremony, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

How do you retain your valuable customers during economic recovery?

How do you maintain your competitiveness facing the globalization and market turbulence?

How do you achieve leadership in different areas to sustain your business growth?

How do you create sustainable business success with service innovation and CRM?

How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Awards Ceremony is an invaluable OPPORTUNITY for you to achieve these business goals!

SUMMIT THEMES

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
CRE Leadership and Corporate Brand Engagement Best Practices
A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services

Participating in Speaking, Exhibiting & Sponsoring
We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Award. The Leadership Awards Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters

CRM and Integrated Service Excellence
Customer Service Quality Standard
CIS and BPO Service Excellence
Service Quality and Customer Experience Management
Customer Service Knowledge Management

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 29 February 2020.

Submission Format
You may follow the guidelines outlined below to make sure your presentation paper is considered.

Provide a title of presentation with no more than 12 words
Prepare the abstracts in English
Write 4-5 bullet points for your presentation flow
List the speaker’s name, title, organization / company, address, phone, fax and email

You may showcase your products or services to the participants of the CRE and CSQS Leadership Awards 2023, who are the most senior management executives from leading companies in different industries.

Don’t miss this exceptional opportunity to take part in this Leadership Awards Ceremony in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

Advanced Contact Center Co., Ltd.
Lenovo Services, Beijing China
The Specialist Consortium Ltd.
HKU SPACE Community College
Philippines AirAsia
Eptica
Standard Chartered Bank
FWD Life Insurance Company (Bermuda)Ltd.
Ocean Park Hong Kong
Legislative Council
Standard Chartered Bank, Hong Kong
DHL Express (Taiwan) Limited
DHL-Sinotrans International Air Courier Ltd.
DHL-Sinotrans
Quality Healthcare Medical Services Ltd.
Mead Johnson
Jones Lang LaSalle
Help Desk Institute, Japan
AIA Bhd.
Henderson Land Group Property Management Department
(Hang Yick and Well Born)
AIA Singapore Pte Ltd
AIA Company Limited Beijing Branch
The Hongkong Electric Co., Ltd.
Ocean Park
Cathay Pacific Airways Limited
Crown Motors
Zurich Insurance Company Ltd
Hong Kong Airlines Limited
Far EasTone Telecommunications Co., Ltd
AXA Hong Kong and Macau
The Standard
Prudential Hong Kong Limited
McDonald’s Restaurants (Hong Kong) Limited
The Hong Kong Jockey Club

CITIC Telecom International CPC Limited
Hong Kong Aviation Ground Services Limited
DBS Bank (Hong Kong) Limited
China Telecom Global Limited
Manulife (Singapore) PTE. Ltd.
Manulife (Cambodia) PLC
Make The Right Call
MTR Corporation Limited
China Telecom Global Customer Service Center
China Telecom Corporation Limited Guangzhou Branch
China Enterprise ICT Solutions Limited
Polyvision
Fidelity International
Watsons water
DHL-Sinotrans International Air Courier Ltd.
Genesys
GEX Ventures Pte Ltd
SBS Transit Ltd.
The Great Eagle Properties Management Company Limited – Three Garden Road
China Taiping Insurance (HK) Limited Company
SBS Transit Ltd.
RHB Bank Berhad Singapore
Taiwan Star Telecom Corporation Limited
Hutchison Telecom Hong Kong Holdings
New World Development Company Limited
Hang Lung Properties Limited
Hong Kong Logistics Association
Hong Kong Tourism Board
The Chinese Manufacturers’ Association of Hong Kong
BSR (Business for Social Responsibility)
Danone Nutricia Early Life Nutrition (Hong Kong) Ltd
CTI 論壇中國
The Institute of Crisis and Risk Management
上海市健康安全環境（HSE）研究會
Hong Kong Computer Society

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

Don't Miss it!
REGISTER
NOW

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Awards Ceremony please contact the Awards Ceremony Secretariat directly.