APCSC Summit 2021

International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2021

Date: 12 November 2021

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

Theme:
Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

INTRODUCTION

International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 12 November 2021 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

 

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

How do you retain your valuable customers during economic recovery?
How do you maintain your competitiveness facing the globalization and market turbulence?
How do you achieve leadership in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and CRM?
How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit is an invaluable OPPORTUNITY for you to achieve these business goals!

SUMMIT THEMES

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
  • The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
  • Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
  • Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
  • CRE Leadership and Corporate Brand Engagement Best Practices
  • A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services

Participating in Speaking, Exhibiting & Sponsoring
We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters

  • CRM and Integrated Service Excellence
  • Customer Service Quality Standard
  • CIS and BPO Service Excellence
  • Service Quality and Customer Experience Management
  • Customer Service Knowledge Management

 

This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 29 February 2020.

Submission Format
You may follow the guidelines outlined below to make sure your presentation paper is considered.

  • Provide a title of presentation with no more than 12 words
  • Prepare the abstracts in English
  • Write 4-5 bullet points for your presentation flow
  • List the speaker’s name, title, organization / company, address, phone, fax and email

 

You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2018, who are the most senior management executives from leading companies in different industries.

Don’t miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

  • Advanced Contact Center Co., Ltd.
  • Lenovo Services, Beijing China
  • The Specialist Consortium Ltd.
  • HKU SPACE Community College
  • Philippines AirAsia
  • Eptica
  • Standard Chartered Bank
  • FWD Life Insurance Company (Bermuda)Ltd.
  • Ocean Park Hong Kong
  • Legislative Council
  • Standard Chartered Bank, Hong Kong
  • DHL Express (Taiwan) Limited
  • DHL-Sinotrans International Air Courier Ltd.
  • DHL-Sinotrans
  • Quality Healthcare Medical Services Ltd.
  • Mead Johnson
  • Jones Lang LaSalle
  • Help Desk Institute, Japan
  • AIA Bhd.
  • Henderson Land Group Property Management Department
  • (Hang Yick and Well Born)
  • AIA Singapore Pte Ltd
  • AIA Company Limited Beijing Branch
  • The Hongkong Electric Co., Ltd.
  • Ocean Park
  • Cathay Pacific Airways Limited
  • Crown Motors
  • Zurich Insurance Company Ltd
  • Hong Kong Airlines Limited
  • Far EasTone Telecommunications Co., Ltd
  • AXA Hong Kong and Macau
  • The Standard
  • Prudential Hong Kong Limited
  • McDonald’s Restaurants (Hong Kong) Limited
  • The Hong Kong Jockey Club
  • CITIC Telecom International CPC Limited
  • Hong Kong Aviation Ground Services Limited
  • DBS Bank (Hong Kong) Limited
  • China Telecom Global Limited
  • Manulife (Singapore) PTE. Ltd.
  • Manulife (Cambodia) PLC
  • Make The Right Call
  • MTR Corporation Limited
  • China Telecom Global Customer Service Center
  • China Telecom Corporation Limited Guangzhou Branch
  • China Enterprise ICT Solutions Limited
  • Polyvision
  • Fidelity International
  • Watsons water
  • DHL-Sinotrans International Air Courier Ltd.
  • Genesys
  • GEX Ventures Pte Ltd
  • SBS Transit Ltd.
  • The Great Eagle Properties Management Company Limited – Three Garden Road
  • China Taiping Insurance (HK) Limited Company
  • SBS Transit Ltd.
  • RHB Bank Berhad Singapore
  • Taiwan Star Telecom Corporation Limited
  • Hutchison Telecom Hong Kong Holdings
  • New World Development Company Limited
  • Hang Lung Properties Limited
  • Hong Kong Logistics Association
  • Hong Kong Tourism Board
  • The Chinese Manufacturers’ Association of Hong Kong
  • BSR (Business for Social Responsibility)
  • Danone Nutricia Early Life Nutrition (Hong Kong) Ltd
  • CTI 論壇中國
  • The Institute of Crisis and Risk Management
  • 上海市健康安全環境(HSE)研究會
  • Hong Kong Computer Society

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit please contact the Summit Secretariat directly.

CONTACTS:
Telephone (852) 2174 1428
Email: enquiry@apcsc.com

Speakers & Panelists
Dr. Bernard Chan, JP
Under Secretary for Commerce & Economic Development
HKSAR Government
Guest of Honor of the 2021 Int'l CRE Awards Luncheon Ceremony

Jason Chu
Chairman
Asia Pacific Customer Service Consortium

Mike Mi
China Council for International Investment Promotion Secretariat
ICCPC

Jaiporn Srisakul
Managing Director, Advanced Contact Center Co., Ltd, Thailand
Topic: Innovation Acceleration in Serving Customers under Pandemic with Business Transformation

Alex Kuo
Vice President, Customer Centre, DBS Bank (Taiwan)
Joint Topic: DBS Digital Transformation: Data Driven and iChatBot

Richard Chen
Vice President, Customer Centre, DBS Bank (Taiwan)
Joint Topic: DBS Digital Transformation: Data Driven and iChatBot

Connie Kuo
Associate, Customer Centre, DBS Bank (Taiwan)
Joint Topic: DBS Digital Transformation: Data Driven and iChatBot

Barbie Cheung
Telebet Support Manager,Retail and Telebet Services Department,The Hong Kong Jockey Club
Joint Topic: We Care! To Make A Perfect Team.

Raymond Lam
Telebet Support Manager, Retail and Telebet Services Department,The Hong Kong Jockey Club
Joint Topic: We Care! To Make A Perfect Team.

Lyris Wong
Partner, Leader of CRM practice, PricewaterhouseCoopers Consulting Hong Kong Limited
Topic: Customer Engagement evolution

Agenda


 
19th  International CRE Leadership Summit Agenda 

2021 November 12

Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

8:45

Registration & Networking Morning Coffee

9:15

Summit Opening

Asia Pacific Customer Service Consortium

Mr. Jason Chu, Chairman, HK CRE Index Consortium, Int’l CRE Awards

Topic: HK CRE Index Performance for 18 Industries in Hong Kong

9:25

DBS Bank (Taiwan)

Topic: DBS Digital Transformation: Data Driven and iChatBot

Mr. Alex Kuo, Vice President, Customer Centre
Mr. Richard Chen, Vice President, Customer Centre
Ms. Connie Kuo, Associate, Customer Centre

9:50

 

Advanced Contact Center Co., Ltd, Thailand

Topic: Innovation Acceleration in Serving Customers under Pandemic with Business Transformation

Ms. Jaiporn Srisakul, Managing Director

     10:15 Networking Tea Break

 10:30

The Hong Kong Jockey Club

Topic: We Care! To Make a Perfect Team.

Mr. Raymond Lam, Telebet Support Manager, Retail and Telebet Services Department
Ms. Barbie Cheung, Telebet Support Manager, Retail and Telebet Services Department

10:55

PricewaterhouseCoopers Consulting Hong Kong Limited
Topic: Transform Customer Experience through Digital

Ms. Lyris Wong, Partner, Leader of CRM practice

11:20

CXO Forum: Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

     

19th International CRE Awards Luncheon Ceremony

12:30

CRE Award Opening/Group Photo

Chairman’s welcome:        Mr. Jason Chu

                            Guest of Honor:              Dr. Bernard Chan, JP,

Under Secretary for Commerce & Economic Development, HKSAR Government

13:00

                                                  Luncheon Begin                        

13:30

Corporate Awards  &  Individual Awards Presentation

                                      Press Release & Group Photo Taking

Sponsors & Supporting Organizations

Organizer

Co-organizer

Supporting Organizations

Sponsors

 
Join us in Summit

Nominate a speaker or panelist

    Your Contact Information:
    Sponsorship

    Sponsorship Benefit:

    * limited to maximum of 4 sponsors

    Speaking engagement at APCSC Summit
    APCSC CRE & CSQS Summit Panelist
    Logo appears on all Summit marketing material
    Write-up in the event program catalogue with contact details
    Logo appears on all Summit backdrops and banners
    Insert company brochures in APCSC info pack
    Complimentary APCSC Individual Membership
    VIP’s for the CRE & CSQS Summit
    Annual complimentary pass to APCSC Round Tables
    Complimentary pass to CRM Senior Executive Form
    Company listing on APCSC Global CRM Community Website
    Table display of your company information
    Author APCSC Knowledge mail: tip of the month

    Please contact Ms. Stella Lau to get sponsorship information.
    Telephone: (852) 2174 1428
    Fax: (852) 2174 1438
    Email: enquiry@apcsc.com