APCSC Summit 2019

International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2019

Date: 20-21 June 2019

Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong

Game Changers: Big Data, CRE Index, InnoTech, A.I. Ecosystem & Sharing Experience Economy
Seize the Greater Bay Area and The Belt and Road Strategic Growth Opportunities


International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong o20-21 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.


At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

How do you retain your valuable customers during economic recovery?
How do you maintain your competitiveness facing the globalization and market turbulence?
How do you achieve leadership in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and CRM?
How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
  • The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
  • Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
  • Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
  • CRE Leadership and Corporate Brand Engagement Best Practices
  • A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services

Participating in Speaking, Exhibiting & Sponsoring
We sincerely invite you to submit paper or project for the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit. The Leadership Summit Organizing Committee is now searching for speakers who can share new and innovative CRM wisdoms and insights on the following subject matters

  • CRM and Integrated Service Excellence
  • Customer Service Quality Standard
  • CIS and BPO Service Excellence
  • Service Quality and Customer Experience Management
  • Customer Service Knowledge Management


This is a golden opportunity for you to participate as a speaker in this international high-profile event. Other distinguished speakers from academia and leaders of different industries and winners of the Customer Relationship Excellence Awards will also share their success stories and valuable insights to achieve the goal of the market leadership and customer relationship excellence. Register now to enjoy an early-bird discount with 40% off till 28 February 2019.

Submission Format
You may follow the guidelines outlined below to make sure your presentation paper is considered.

  • Provide a title of presentation with no more than 12 words
  • Prepare the abstracts in English
  • Write 4-5 bullet points for your presentation flow
  • List the speaker’s name, title, organization / company, address, phone, fax and email


You may showcase your products or services to the participants of the CRE and CSQS Leadership Summit 2018, who are the most senior management executives from leading companies in different industries.

Don’t miss this exceptional opportunity to take part in this Leadership Summit in the Asia Pacific Region that is helping to shape the future of the services industry. By securing a sponsorship / exhibition space you will have the opportunity to establish close relationships with your target market and optimally position your brand before, during and after the event.

Participate to have Networking with international leaders:

  • Lenovo Services, Beijing China
  • The Specialist Consortium Ltd.
  • Philippines AirAsia
  • Eptica
  • Standard Chartered Bank
  • FWD Life Insurance Company (Bermuda)Ltd.
  • Ocean Park Hong Kong
  • Legislative Council
  • Standard Chartered Bank, Hong Kong
  • DHL Express (Taiwan) Limited
  • DHL-Sinotrans International Air Courier Ltd.
  • DHL-Sinotrans
  • Quality Healthcare Medical Services Ltd.
  • HDI , Japan
  • AIA Bhd.
  • Henderson Land Group Property Management Department
  • (Hang Yick and Well Born)
  • AIA Company Limited Beijing Branch
  • The Hongkong Electric Co., Ltd.
  • Ocean Park
  • Crown Motors
  • Zurich Insurance Company Ltd
  • Hong Kong Airlines Limited
  • Far EasTone Telecommunications Co., Ltd
  • AXA Hong Kong
  • The Standard
  • Prudential Hong Kong Limited
  • Mcdonald’s Restaurants (Hong Kong) Limited
  • CITIC Telecom International CPC Limited
  • Hong Kong Aviation Ground Services Limited
  • The Hong Kong Jockey Club
  • DBS Bank (Hong Kong) Limited
  • China Telecom Global Limited
  • Manulife (Singapore) PTE. Ltd.
  • China Telecom Global Customer Service Center
  • China Enterprise ICT Solutions Limited
  • Polyvision
  • Fidelity International
  • Watsons water
  • DHL-Sinotrans International Air Courier Ltd.
  • SBS Transit Ltd.
  • The Great Eagle Properties Management Company Limited – Three Garden Road
  • China Taiping Insurance (HK) Limited Company
  • SBS Transit Ltd.
  • RHB Bank Berhad Singapore
  • Taiwan Star Telecom Corporation Limited
  • Hutchison Telecom Hong Kong Holdings
  • New World Development Company Limited
  • Hang Lung Properties Limited
  • Hong Kong Logistics Association
  • Hong Kong Tourism Board
  • The Chinese Manufacturers’ Association of Hong Kong
  • BSR (Business for Social Responsibility)
  • CTI 論壇中國
  • The Institute of Crisis and Risk Management
  • 上海市健康安全環境(HSE)研究會
  • Hong Kong Computer Society

Your participation will be rewarded with insights on rebuilding consumers' confidence, building competitive advantages and turning challenges into opportunities in the global financial crisis!

To register or to find out more about the Customer Relationship Excellence (CRE) and Customer Service Quality Standard (CSQS) Leadership Summit please contact the Summit Secretariat directly.

Telephone (852) 2174 1428
Email: creawardsorg@apcsc.com

Speakers & Panelists
Jason Chu
Chairman Asia Pacific Customer Service Consortium
Topic: Game Changers, Big Data, CRE Index, InnoTech, A.I. Ecosystem & Sharing Experience Economy

Tatsumi Yamashita
CEO, HDI – Japan
Topic: Contact Center Benchmarking and Knowledge-Centered Service

Jaiporn Srisakul
Managing Director, Advanced Contact Center Co., Ltd, Thailand
Topic: Digital Transformation Journey to Offer International Service, Commerce, Culture and Customer Experience Innovation

Robert Elliott
CEO & General Manager, Manulife Cambodia
Topic: Achieving CSR and Customer Engagement Excellence in Cambodia

Sudesh Thevasenabathy
Head of Customer Care Management, AXA Hong Kong
Topic: Development of Excellent Customer Experience in Omnichannel Age

Jit Seng Ng
Chief Customer Experience Officer, AIA Bhd.
Topic: Innovation in AIA

Belinda Kuo
Senior Vice President, Head of Customer Centre DBS Bank (Taiwan)
DBS Customer Centre Transformation

Connie Cheung
Channel Executive, Watson Customer Engagement, Greater China Group, IBM Greater China Group IBM
Put Smart in Customer Experience – How AI-Enhanced Customer Experience Differentiate

Bradly Moore
Senior Director, Sales Operations Genesys APAC
Topic: Innovation in Omnichannel Customer Experience Platform

Kitty Xu
National CS Development Support Manager, DHL-Sinotrans Int'l Air Courier Ltd.
Being Insanely Customer Centric

Silvia Yu
Online Service Delivery Senior Manager Lenovo ChinaLenovo Services, Beijing, China
Intelligent Lenovo Serving ChinaIntegration

Yan jiang
Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd, Shenzhen Gas Corporation Ltd.
Topic: The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Tommy Fan
Regional Director, Taiwan Hong Kong Macau, Xiaoi Robot Technology (HK) Ltd
Topic: Artificial Intelligence for better Human Interactions

Mukesh Pilania
Managing Director & CEO, Yantrik
Topic: Successful Strategies for Omni-channel Transformation Roadmap based on Digital & Data Pillars

Susan Pollock
Senior Vice President, Teleperformance
Topic: Outsourcing up is the trend of Customer Services center

Viola Lam
Founder & CEO, Find Solution Artificial Intelligence Group
Topic: Leverage on Personalized Learning Experience, Big Data and Analytics to Enhance Corporate Profitability

Yazhou Xiao
Assistant professor and deputy director, Marketing and Circulation Management Department, University of Science and Technology of China
Topic: Innovative Science and Technology in the Intelligent City

Rotha Chana
Assistant Vice President & Chief Agency Officer Manulife Cambodia

Nara Kann
Chief Client Officer, Manulife Cambodia

Eric Cheng
Principal Consultant Innovative Business Accelerator Co Ltd.

Alexander Chan
Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy

Mike Mi
Secretariat Internet Customer Center Professional Committee China Council for International Investment Promotion

Li ShuTao
General Manager, Customer Relationship Management Department Shenzhen Gas Corporation Ltd.

Amy Zhao
Senior Director, Customer Service Center, 北京瑞金麟網路技術服務有限公司

George Aprane
Vice President, Channels & Alliances, APJ Genesys


The Leadership Summit agenda will be provided soon.

Sponsors & Supporting Organizations


International Silver Sponsors

Supporting Organizations

Media Partners

Join us in Summit

Nominate a speaker or panelist

Your Contact Information:

Sponsorship Benefit:

* limited to maximum of 4 sponsors

Speaking engagement at APCSC Summit
APCSC CRE & CSQS Summit Panelist
Logo appears on all Summit marketing material
Write-up in the event program catalogue with contact details
Logo appears on all Summit backdrops and banners
Insert company brochures in APCSC info pack
Complimentary APCSC Individual Membership
VIP’s for the CRE & CSQS Summit
Annual complimentary pass to APCSC Round Tables
Complimentary pass to CRM Senior Executive Form
Company listing on APCSC Global CRM Community Website
Table display of your company information
Author APCSC Knowledge mail: tip of the month

Please contact Ms. Stella Lau to get sponsorship information.
Telephone: (852) 2174 1428
Fax: (852) 2174 1438
Email: enquiry@apcsc.com