“Henderson Land Group Property Management Department (Hang Yick and Well Born) has been putting continuous efforts for innovations and improvements to have achieved Best Use of Technology of the Year (Property Management) and Corporate Social Responsibility Leadership of the Year (Property Management) presented by the Asia Pacific Customer Service Consortium. These achievements have fully manifested our commitment and dedication to strive for excellence in providing premium property management services. These achievements not only served as proof of customers’ recognition, but also a great encouragement to motivate us to attain even better performance. Looking forward, Henderson Land Group (Property Management Department) will continue with our management philosophy ‘Interactive Services for Quality Management’ to achieve even more with our team members. On the other hand, APCSC has been keeping up with the market trends to motivate corporates to develop in different aspects, which should also be highly recognized and respected.”

Mr. Suen Kwok Lam SBS, BBS, MH, JP,
Executive Director
Henderson Land Development

“For more than 130 years, HK Electric has been leading the way in providing reliable and affordable electricity to customers on Hong Kong Island and Lamma Island. Our world-class record of safety, reliability and service excellence is a great pride for us. Receiving the ‘Public Service of the Year (Public Utility)’ award for 16 consecutive years, along with eight other individual accolades from the APCSC CRE Awards, is a recognition of our dedication to quality and going beyond customer expectations. Guided by our core value of ‘Pursuit of Excellence,’ we will continue to maintain the highest standards customer service and experience.”

Mr. Raymond Choi
General Manager (Customer Services)
HK Electric

“Our Insanely Customer Centric Culture is a fundamental core value that drives our brand strength. This award validates our unwavering commitment to delivering exceptional logistics solutions and enabling global trade in a rapidly changing supply chain landscape. We deeply appreciate our employees who prioritize customer satisfaction and consistently uphold our promise of ‘Excellence, Simply Delivered.’ This recognition is a testament to their hard work and dedication to service excellence.”

Mr. Andy Chiang
Senior Vice President and Managing Director
DHL Express Hong Kong and Macau

“It is a distinct honor to receive the Award of Customer Satisfaction Quality System of the Year for twelve consecutive years and individual service Awards from APCSC. CTG has always taken customer first” as our core concept. We are committed to continuously meeting and exceeding customer expectations and creating greater value for customers through continuous innovation and service optimization. We believe that only by deeply understanding and responding to customer needs can we win trust and support in a highly competitive market. At the same time, we continue to pursue excellence to ensure that our products and services can bring tangible benefits to customers and help them succeed on the road to digital transformation.”

Mr. Shen Hong Fei
Marketing General Manager
China Telecom Global Ltd.

“Receiving 12 CRE Awards from APCSC this year is a tremendous honour for AXA. These awards are a powerful testament to our commitment to ‘Putting Customer First’. We are dedicated to enriching customer experiences and fostering ongoing product innovation by actively engaging with our customers and leveraging technology and digital transformation. Additionally, we ensure that we deliver professional service and exceptional solutions in everything we do.”  

Ms. Sally Wan
Chief Executive Officer
AXA Greater China

“China Mobile Hong Kong is honored to participate in the Customer Relationship Excellence Awards organized by the Asia Pacific Customer Service Consortium for the second year and was awarded 6 team and individual awards, that fully recognize our efforts. In the future, we will keep the customer-centric philosophy, serving our customers from ‘our heart’, and committed to providing customers with efficient, high-quality and excellent customer experience.”

Ms. Liv Lan
General Manager
Customer Service
China Mobile Hong Kong Company Limited

“Henderson Land Group (Property Management Department) – H-Privilege Limited has been putting continuous efforts for innovations and improvements to have achieved Best Customer Experience Management of the Year (Property Management) presented by the Asia Pacific Customer Service Consortium. This achievement has fully manifested our commitment and dedication to strive for excellence in providing premium property management services. This achievement not only served as proof of customers’ recognition, but also a great encouragement to motivate us to attain even better performance. Looking forward, Henderson Land Group (Property Management Department) will continue with our management philosophy ‘Interactive Services for Quality Management’ to achieve even more with our team members. On the other hand, APCSC has been keeping up with the market trends to motivate corporates to develop in different aspects, which should also be highly recognized and respected.”

Mr. Suen Kwok Lam SBS, BBS, MH, JP
Executive Director
Henderson Land Development

“I am honored to announce that Leiming Technology Company Limited has been recognized with the “Best Customer Experience Management of the Year” award and the “CRM Director of the Year” award for Ms. Wu Hao Yue at the recent awards ceremony. These accolades are not only a testament to our relentless efforts in customer engagement but also a reflection of the strategic vision of our leadership. Under Ms. Wu’s expert guidance, we have significantly improved our customer relationship strategies, driving innovation and operational efficiency across our services. This recognition not only validates our efforts but also inspires us to further elevate our standards and deliver exceptional value to our clients. I sincerely thank all who contributed to this achievement. Let us continue to work together to create a future of success and innovation.”  

Mr. Li Yan
Chief Executive Officer
Leiming Technology Company Limited

“We are honoured to be awarded Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards. This recognition is a testament to our relentless emphasis on delivering world-class customer service and innovative solutions to travellers around the world. At Trip.com, we continuously invest in cutting-edge technology to enhance the customer experience and offer seamless support. I want to extend my heartfelt thanks to our exceptional customer service teams, whose dedication has been instrumental in achieving this milestone. We will continue to elevate our offerings and ensure that every journey with Trip.com is memorable and stress-free.”

Ms. Grace Ding
Head of Global Customer Support Centre
Trip.com

“It is a great honour to have our colleagues from Retail & Telebet Services Department selected as winners of Contact Center of the Year, and other four individual awards. As the biggest customer forefront of the Hong Kong Jockey Club, Retail and Telebet continue to work hard to drive a comprehensive customer experience across multiple segments and channels. 2024 is a year full of challenges. We are proud to continue to uphold a high standard of wagering services that suit customer preference and convenience, and strive for service excellence and innovation in our service strategy that supports the Club’s purpose of acting continuously for the betterment of our society. Furthermore, we would like to take this opportunity to express our appreciation to APCSC for connecting with the industry and helping us achieve our customer service goals. We would like to express our utmost gratitude to our Management Team and all Retail and Telebet teammates. We look forward to another successful year ahead.”

Mr. Harvey Wong
Head of Retail and Telebet
The Hong Kong Jockey Club - Retail & Telebet Services

“TP in China has become a valued partner of the APCSC, and winning the ‘Best Call Center’ award is not only a testament to our business capabilities but also a recognition of our impact on the industry. As a world-renowned business services company, TP continues to expand its global reach and industry presence. This growth drives us to pursue excellence, prioritize customer needs, enhance employee experiences, elevate our service quality, and optimize internal processes to face challenges more effectively, efficiently, and resiliently. Lastly, we extend our heartfelt gratitude to all the organizing committee members for their support and recognition.”

Mr. Joseph Wai
Chairman
TP in China

“We are incredibly honoured to receive the CRE Innovation Leadership of the Year (Automotive) and Best Customer Experience Management of the Year (Automotive) for 2024. As a premium automotive brand in Hong Kong, BMW Concessionaires is dedicated to upholding superior standards of customer experience and prioritizing the well-being of our employees. Our commitment to excellence is fuelled by the collective efforts of everyone involved in our interdepartmental collaboration. These efforts are supported by data-driven decisions derived from our customer feedback and research. Moving forward, we remain steadfast in our mission to elevate our services and products, ensuring that every interaction with BMW Concessionaires exceeds expectations. Thank you for recognizing us. We pledge to continue our journey of excellence and innovation in the automotive industry.”

Mr. Ray Leung, Managing Director
BMW Hong Kong & Macau
BMW Concessionaires (HK) Ltd.

“At SBS Transit, we are committed to making every journey a delight for our passengers. We are therefore very pleased that five of our employees – Rong Tai, Raquel, Danial, Shu Juan, and Lee Thin – have been recognised by the Asia Pacific Customer Service Consortium for being exemplary role models in the delivery of quality service. Their recognition is an affirmation that we are on the right track in developing our people to be intentional in delivering good service and this includes employing technology as an enabler. We hope that this will also inspire fellow colleagues to do their best by continuously providing delightful experiences for our customers – both internal and external ones.”

Mr. Jeffrey Sim
Group CEO
SBS Transit

“At SBS Transit, we are committed to making every journey a delight for our passengers. We are therefore very pleased that five of our employees – Rong Tai, Raquel, Danial, Shu Juan, and Lee Thin – have been recognised by the Asia Pacific Customer Service Consortium for being exemplary role models in the delivery of quality service. Their recognition is an affirmation that we are on the right track in developing our people to be intentional in delivering good service and this includes employing technology as an enabler. We hope that this will also inspire fellow colleagues to do their best by continuously providing delightful experiences for our customers – both internal and external ones.”

Mr. Jeffrey Sim
Group CEO
SBS Transit

“It is a great honour to have our colleagues from Retail & Telebet Services Department selected as winners of Contact Center of the Year, and other four individual awards. As the biggest customer forefront of the Hong Kong Jockey Club, Retail and Telebet continue to work hard to drive a comprehensive customer experience across multiple segments and channels. 2024 is a year full of challenges. We are proud to continue to uphold a high standard of wagering services that suit customer preference and convenience, and strive for service excellence and innovation in our service strategy that supports the Club’s purpose of acting continuously for the betterment of our society. Furthermore, we would like to take this opportunity to express our appreciation to APCSC for connecting with the industry and helping us achieve our customer service goals. We would like to express our utmost gratitude to our Management Team and all Retail and Telebet teammates. We look forward to another successful year ahead.”

Mr. Harvey Wong
Head of Retail and Telebet
The Hong Kong Jockey Club - Retail & Telebet Services

“I am honoured to receive the International Customer Relationship Excellence Award for the category CRM Director of the Year 2024. I would like to take the opportunity to extend my appreciation and grateful thanks to the APCSC’s organizing committee, esteemed panel of judges, my company TikTok, bosses, family, friends and colleagues for their tremendous guidance and support. I want to dedicate this award too to all amazing Customer Relationship professionals out there who are working extremely hard to curate the best Customer Experience for all the customers. Thank you for being agile, ever smiling and passionate in embracing through all changes in the Customer Service World and in going extra miles for the customers. You guys are the best superstar!”

Miss Jacque Lim
Head of Customer Service APAC
TikTok E-Commerce

“We are truly honored to receive this prestigious award in the CX category. This recognition is a testament to the dedication and passion of our entire team, who consistently strive to exceed client expectations. Our commitment to innovation and personalized service remains at the core of everything we do, ensuring that every interaction leaves a lasting positive impression. We will continue to evolve and enhance our customer experience strategy to meet the ever-changing needs of our valued clients. Thank you for this incredible honor.”

Ms. Kanako Ito
President and Representative Director
Customer Relation Telemarketing Co., Ltd