Hong Kong -- June 12th, 2018 -- At the 2018 International CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2017 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS), public webvoting and a final round of judging by a panel of customer relationship excellence experts. The goal of the CRE Awards is to promote service quality and Customer Relationship Excellence in international cities across Asia Pacific and to recognize governments, companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.


Winner of the 2018 CRE Awards:

  • Employee Engagement Program of the Year 2016 (Entertainment)

“We would like to thank Asia Pacific Customer Service Consortium for the huge honour and recognition for our efforts in pursuing customer services excellence over the years. I shall also take this opportunity to thank all of the talents at the Telebet Services Department, for their outstanding work and remarkable contributions. Last but not least, we are grateful for our customers’ support and will excel in our premier services so as to provide them with the most professional, efficient and the best service experience.”