“Henderson Land Group Property Management Department (Hang Yick and Well Born) has been putting continuous efforts for innovations and improvements to have achieved Innovative Technology of the Year (Property Management) and Corporate Social Responsibility Leadership of the Year (Property Management) presented by the Asia Pacific Customer Service Consortium. These achievements have fully manifested our commitment and dedication to strive for excellence in providing premium property management services. These achievements not only served as proof of customers’ recognition, but also a great encouragement to motivate us to attain even better performance. Looking forward, Henderson Land Group (Property Management Department) will continue with our management philosophy ‘Interactive Services for Quality Management’ to achieve even more with our team members. On the other hand, APCSC has been keeping up with the market trends to motivate corporates to develop in different aspects, which should also be highly recognized and respected.”

“Since 1890, HK Electric has been powering Hong Kong, delivering a safe and highly reliable electricity supply to customers on Hong Kong and Lamma islands. We have been maintaining a world-class supply reliability of over 99.999% since 1997. In 2024, we achieved an impeccable rating of over 99.9999%, meaning our customers experienced less than 0.5 minutes of unplanned power interruption on average during the year. We are proud to have received the “Public Service of the Year (Public Utility)” Award for 17 consecutive years, along with eight individual awards in the APCSC CRE Awards. These accolades recognise our unwavering commitment to service excellence. We will continue to serve our customers with sincerity and integrity, remaining steadfast in our mission to deliver outstanding service and lasting value.”

“It is a distinct honor to receive the Award of Best Customer Experience Management of the Year for thirteen consecutive years and individual service Awards from APCSC. China Telecom Global has always prioritized “customer first” as our core philosophy. We deeply understand that the end of each service is the beginning of the next journey of trust. Therefore, we have never stopped innovating, striving to make our services not only meet expectations but also create value, ensuring that our products and solutions truly become reliable partners on our customers’ digital transformation journey. This honor belongs to every customer who trusts us, and to every hardworking employee of China Telecom Global. In the future, we will continue to define the best experience with excellent service and co-create a digital and intelligent future!”

“It is a distinct honor to receive the Award of Best Customer Experience Management of the Year for thirteen consecutive years and individual service Awards from APCSC. China Telecom Global has always prioritized “customer first” as our core philosophy. We deeply understand that the end of each service is the beginning of the next journey of trust. Therefore, we have never stopped innovating, striving to make our services not only meet expectations but also create value, ensuring that our products and solutions truly become reliable partners on our customers’ digital transformation journey. This honor belongs to every customer who trusts us, and to every hardworking employee of China Telecom Global. In the future, we will continue to define the best experience with excellent service and co-create a digital and intelligent future!”

“We are honored to have received 15 CRE Awards from APCSC this year, a distinguished achievement that underscores our unwavering commitment to “Act for human progress by protecting what matters.” These accolades serve as a strong testament to our industry-leading position and the recognition and trust placed in us by our customers and partners. Every employee at AXA shares the common goal of being lifelong partners to our customers, delivering personalised services and tailored solutions. At AXA, our core value of “Putting Customer First” remains at the heart of everything we do. Our dedicated team continuously strives to deliver a better customer experiences and foster ongoing product innovation by actively listening to our customer, leveraging cutting-edge technology, and embracing digital transformation. Our commitment is to consistently provide professional, personalised service and outstanding solutions across all aspects of our work.”

“Henderson Land Group Property Management Department (Hang Yick and Well Born) has been putting continuous efforts for innovations and improvements to have achieved Innovative Technology of the Year (Property Management) and Corporate Social Responsibility Leadership of the Year (Property Management) presented by the Asia Pacific Customer Service Consortium. These achievements have fully manifested our commitment and dedication to strive for excellence in providing premium property management services. These achievements not only served as proof of customers’ recognition, but also a great encouragement to motivate us to attain even better performance. Looking forward, Henderson Land Group (Property Management Department) will continue with our management philosophy ‘Interactive Services for Quality Management’ to achieve even more with our team members. On the other hand, APCSC has been keeping up with the market trends to motivate corporates to develop in different aspects, which should also be highly recognized and respected.”

“It’s a huge honor to accept the “Contact Center of the Year (Outsourcing Service – 1000 Seats)” award for LEIMING TECHNOLOGY COMPANY LIMITED today. This prize isn’t just for our contact center—it’s a tribute to every team member behind our 1,000 seats: the frontline agents delivering attentive service, and the support staff ensuring smooth operations. We’ve always focused on upgrading our outsourcing services and meeting clients’ needs with professionalism. None of this would happen without the company’s guidance and the team’s dedication. This award pushes us forward. We’ll keep up our service standards, innovate in operations, and live up to clients’ trust. Thank you to the jury and all LEIMING colleagues!”

“We are honoured to receive the Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards, recognising our relentless pursuit of service excellence. This achievement belongs to our passionate, professional, and dedicated customer service teams around the world, who provide 24/7 multilingual support and heartfelt care to travellers across every time zone. Every call answered, every message replied to, reflects our commitment to create the best travel experience. By leveraging AI to enhance service efficiency, we empower our teams to focus on delivering deeply human, value-driven customer experiences. Trip.com will continue to elevate global service standards through continuous innovation, ensuring every traveller feels supported, wherever their journey leads.”

“Retail and Telebet -consistently put customer experience at the core of our operations, recognizing it as the cornerstone of long-term success. We are honoured that Telebet has received the “Customer Satisfaction Quality System of the Year” award, and that the Tsing Yi Telebet Centre has been named “Contact Center of the Year”, alongside four individual award recognitions. We would like to express our gratitude to APCSC for acknowledging our commitment and efforts in delivering exceptional customer service. As a major customer touchpoint of the Hong Kong Jockey Club, Retail and Telebet Services will remain committed to excellence, providing a seamless and comprehensive customer experience across multiple channels. Even as customer needs and our operation environment continue to evolve, we remain agile and responsive to change. Through collaboration, innovation, and a steadfast commitment to our purpose, we continue supporting the Club’s mission – acting consistently for the betterment for our society.”

“BMW Concessionaires (HK) Ltd. is the official importer and distributor of BMW and MINI vehicles in Hong Kong and Macau, and is a part of Sime Motors.  As a leading premium automotive group, we are committed to delivering customer-centric experiences that reflect the excellence of our brands. We are very honoured to receive eight prestigious accolades at the 2025 International CRE Awards, including “CRE Innovation Leadership”, “Best Customer Experience Management”, “Customer Loyalty Programme” and “Customer Service Professionals of the Year” in both Sales and Service Centres. Looking ahead, we will continue to enhance the customer journey, from showroom visits, personalised communications and engaging events, to service centre experiences. We strive to ensure each touchpoint reflects the care, innovation, and sophistication that define BMW and MINI brands. This recognition inspires us to keep evolving, and to work collaboratively to elevate customer experience and loyalty across the industry.”

“We are truly honored to receive the Field Service Award 2025. This recognition reflects Lenovo’s commitment to delivering world-class customer experiences and innovative service solutions. Our team has worked tirelessly to move beyond traditional support, embracing predictive and proactive care powered by data and technology. Thank you to our customers and partners for trusting Lenovo—this award motivates us to keep raising the bar for service excellence.”

“We are honored to have received 15 CRE Awards from APCSC this year, a distinguished achievement that underscores our unwavering commitment to “Act for human progress by protecting what matters.” These accolades serve as a strong testament to our industry-leading position and the recognition and trust placed in us by our customers and partners. Every employee at AXA shares the common goal of being lifelong partners to our customers, delivering personalised services and tailored solutions. At AXA, our core value of “Putting Customer First” remains at the heart of everything we do. Our dedicated team continuously strives to deliver a better customer experiences and foster ongoing product innovation by actively listening to our customer, leveraging cutting-edge technology, and embracing digital transformation. Our commitment is to consistently provide professional, personalised service and outstanding solutions across all aspects of our work.”

“For over 70 years, we’ve built Zung Fu on a shared belief that every customer deserves the very best service. These awards honour our accomplishments and stand as a testament to the dedication our team brings to every interaction. From our showrooms to our service centres, building meaningful and lasting relationships lies at the heart of everything we do. This commitment defines who we are. The recognition inspires us to keep pushing boundaries, redefining service standards, and elevating the customer experience. We’re deeply grateful for our customers’ continuous support, their trust in us over the years has been instrumental in forging our commitment to excellence.”