APCSC provides a Global CRM Community for IT, CRM, Contact Center, Customer Service, Help Desk to help you source the best CRM & Contact Center technology.
APCSC also provides professional consultation services if you are looking to roll out a new contact center or re-engineer an existing one. We also provide customised training for a wide variety of contact center related topics. Please call +852 2174 1428 for more details.
If you would like to contact any of these companies, APCSC would be happy to refer you to the correct person. Please kindly complete the form below, stating your requirements, and we’ll do the rest!
Continuous Technologies is a leading provider of customer service and business communications solutions. We offer simple, efficient and beneficial systems for companies, employees and customers. We have over twenty (20) years of proven experience in combining best-of-breed business process automation, communications and collaboration applications on secure, reliable, and scalable platforms. Our solutions enable enterprises and government organizations to seamlessly connect and service customer requests, while reducing implementation costs and risks. Our state of the art solutions include automated information systems for Omni-channels, enterprise universal communication platforms, multimedia contact center, enterprise customer relationship management and mobility application suites. We deliver cutting edge information and communication integrated solutions to optimize the business process performance.
Advanced Info Service Plc (AIS) was established in 1989, and is today the largest mobile operator in Thailand with 42 million subscribers and 97% nationwide coverage. The company and its subsidiaries operate varied telecommunication related businesses, including a mobile network operator, an international direct dialing service, a data communications service, sales and distribution of handsets and a SIM card, refill cards and payment service. A vital role in customer service is Advanced Contact Center Co. Ltd., our premier call center.
Jiangsu Chengzhong Garden Co., Ltd, based in Nantong, Jiangsu Province, China, adheres to the core business value of “delighting others is to delight oneself”, mainly engages in the design, construction, maintenance, and nursery stock supply business, with the landscaping design and construction of first class qualification in China.
Tripolis Solutions, founded in 1999, is one of the first European email service providers (ESP) which develops technical solutions in the area of email, mobile & social marketing software and delivery. Our services are delivered via a network of industry leading reseller partners. Together they work for more than 2,500 end users at national and international level in a variety of industries such as Finance & Legal, Automotive, Retail, FMCG, Travel, Publishing and Corporates. Tripolis Dialogue is a multichannel communication solution which is delivered as a ‘Software as a Service’ (SAAS). Users require nothing more than a browser to create email newsletters, send SMS messages and conduct complete multichannel campaigns. Tripolis Solutions is the First European Email Service Provider to have achieved both ISO 9001:2008 and ISO/IEC 27001:2005 certification.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.
Founded in 1884, The Hong Kong Jockey Club is not only one of the world’s leading horse racing organisations but also a world top 15 charitable organization and Hong Kong’s largest community contributor, donating HK$1.7 billion in 2012. It is also a major taxpayer, Hong Kong’s single largest by far, generating over HK$16 billion a year for public funds. The Club pioneers technology applications for sporting and betting entertainment, striving for the highest levels of customer service. As a membership club, it is recognized as one of Asia’s most prestigious, with more than 23,000 members. These multifaceted roles make it a well-respected and remarkable organization, dedicated to its mission of enhancing the quality of life for all Hong Kong people.
MetLife, is the wholly-owned subsidiary of MetLife, Inc., the largest life insurance company in the United States with more than 140 years of experience. In Hong Kong, we offer individual life, investment-linked insurance plans, accident and health insurance products in Hong Kong through bancassurance, brokerage networks, strategic alliance and direct marketing channels.
Established in 1889, The Hongkong Electric Company, Limited (HK Electric) is one of the longest-established power companies in the world. As the main operating company of Power Assets Holdings Limited, HK Electric has a long record of providing an efficient and reliable electricity supply to its half a million customers on Hong Kong Island and Lamma Island.
Founded in November 2001, China Pacific Life Insurance Co., Ltd. (“CPIC Life”) is an affiliate specializing in life insurance under China Pacific Insurance (Group) Co., Ltd. Based in Shanghai, CPIC Life major performance indicators of the company take lead in the life insurance market in China. Sticking to the “customer demands-oriented” concept, CPIC Life meets various demands of customers through sustained innovation in products, channels, sales, and services. Besides, the company keeps on improving the customer service system, optimizing service contents, strengthening integrity building, and taking measures to make underwriting and settlement of claims transparent. With mode innovation and process remodeling in new technological application, it further improves operational automation and intelligence to enhance the customer experience.
QNET is one of the world’s fastest-growing online shopping and business communities -- with over five million independent representatives and a growing base of customers around the world. Supported by an accredited world-class contact centre, a wide-reaching distribution network, advanced logistics systems and proprietary IT infrastructure, the company offers a trail-blazing entrepreneurial business opportunity and value-added lifestyle products.
Eptica is the leading multilingual solution for Customer Interaction Management including customer Self-service for Websites, Social Media and Mobile, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. Available on premise or SaaS, Eptica software enables website and customer service channels to improve quality of service, resolve enquiries faster, reduce costs and maximize every sales opportunity. Today more than 370 customers, including some of the world’s largest brands, in 15 countries use Eptica.
China Telecom Global Limited is the operation center of China Telecom in the Asia-Pacific region and is also the integrated information hub between the Asia-Pacific region and the inland of China. China Telecom (Hong Kong) harnesses the global network resources and service platform to offer a one-stop service and comprehensive solution to connect China for Chinese enterprises which are developing overseas business and global enterprises which are developing business in China.
Extend your trading potential with Malaysia’s full-featured online brokerage which matches your drive to succeed with a winning combination of 1st-of-its-kind innovative trading features, investors’ education—backed by award-winning stock analyses, complete with extensive networks of online communities of fellow investors, from which the investment conversation begins. It’s time to expect more from your brokerage.
The first McDonald's restaurant, which offered customers the very first American Big Mac® Meal in Hong Kong, opened in 1975 at Paterson Street, Causeway Bay. Today there are over 230 McDonald's restaurants in Hong Kong, and around 15,000 McDonald's staff. In addition to the McDonald's restaurants, McDonald's also opened McCafé in Hong Kong, in a bid to meet the needs of different customers. McDonald's maintains some of the world’s most stringent food safety and food quality standards, providing customers with consistent quality, service, cleanliness and value, striving its best to provide every guest a pleasant dining experience.
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications.
Hopewell Real Estate Agency Limited (HREA) is a wholly owned subsidiary of Hopewell Holdings Limited committed to providing a full range of high-quality property sales, leasing, project development and property and facility management services to our business partners, tenants and clientele in Hong Kong and the Pearl River Delta.
HREA aims at providing quality and professional property and facility management service through continual improvement. We have formulated the Quality and Environmental Policy to meet customers’ expectation. The property and facility management services of commercial and residential properties in HREA management portfolio have awarded the ISO 9001:2008 and ISO 14001:2004 Certification.
AXA China Region is a part of AXA Asia Pacific Holdings, a member of the global AXA Group, a worldwide leading organisation in financial protection and wealth management. AXA has a history dating back to the early 19th century and commenced business in Hong Kong in 1986. For the year of 2009, AXA’s revenues were HK$1,010.2 billion* and, as of 31 December 2009, its assets under management were HK$11,366.1 billion*.
DHL-Sinotrans is a 50/50 joint venture established in 1986 between DHL and China National Foreign Trade Transportation (Group) Corporation. Combining DHL’s leading expertise in the global air express industry and Sinotrans’ unrivalled local knowledge in the China foreign trade transport market, DHL-Sinotrans provides international and domestic express and logistics services to shippers in major cities in China. Over the past 24 years, DHL-Sinotrans has developed the largest air express services network in China, offering international express services in 401 cities and domestic services to 128 cities with close to 200 locations, including Gateways, Offices, Service Centers, Express Logistics Centers, Strategic Part Centers, etc. and having a highly qualified workforce of about 6,000 employees.
Kerry Logistics is Asia’s premier logistics service provider with a strong focus on China. Based in Hong Kong, it has offices in 24 countries with over 10,000 employees and a transportation fleet of 5,600 vehicles. It is managing 1.8m sq.m. of facilities worldwide. A member of the Kuok Group.
Quality HealthCare Asia Limited is a physician led provider group offering an integrated range of healthcare services including facilities management, third party plan administration and paramedical support. The Group provides care for our private and corporate contract patients through a network of more than 580 Western and Chinese medical centres, and 47 dental and physiotherapy centres. In 2009, our network recorded more than 2.7 million healthcare visits. We operate seven elderly care homes and Hong Kong’s longest-established international nursing agency. One of our medical practices has been serving Hong Kong people for over 140 years.
Quality HealthCare became the first healthcare provider listed on The Stock Exchange of Hong Kong Limited (HKSE ticker 593) in 1998. The Group’s healthcare turnover in 2009 exceeded HK$1.1 billion.
CPCNet Hong Kong Limited, a wholly owned subsidiary of CITIC 1616 Holdings Limited (SEHK: 1883), is a communications and security solution provider headquartered in Hong Kong, a preferred partner by multinational corporations (MNCs) and business partners. By employing fully meshed network, CPCNet offers TrueCONNECT™, an advanced MPLS VPN service, TrustCSI™, an integrated suite of information security solution and a whole range of innovative communications products, security solutions and managed services.
Sino Property Services whole-heartedly serve our customers daily needs in the areas of property management, security, parking, cleaning, building maintenance and premium lifestyle services. Together with our 6,500 staff, we provide tailor-made management expertise to more than 180 properties totaling over 50 million square feet in Hong Kong. Our portfolio is as diverse as it is impressive, covering not only residential, commercial and industrial properties, but also clubhouses and shopping malls.
Fuji Xerox Hong Kong markets and services a full range of knowledge and document management products, solutions and services, including multifunction devices, office supplies, office digital document solutions, enterprise digital printing and publishing systems, document management services and professional services for small and medium sized enterprises and enterprise workgroups.
Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, is dedicated to providing one-stop sophisticated services including finance control, facility management, security, cleaning and maintenance services to high-end properties, mass residential-cum-retail projects and car parks developed by the Group.
With landmark management projects such as the Beverly Hills, King’s Park Hill, Grand Promenade, Grand Waterfront, CentreStage, Metro City and Sunshine City; Well Born and Hang Yick currently manage some 200 property developments across the territory, with a total of approximately 80,000 residential units and car park spaces. Over the years, Well Born and Hang Yick continue to earn praise from the public and received over 1000 international and local accolades and accreditation in various performance-related aspects.
Hong Yip is one of the leading properties and facilities management companies in Hong Kong. Hong Yip's innovations and advancement in both services and technologies have played an important role in promoting the local industry to the international standard.
Citybase Property Management Ltd, a wholly-owned subsidiary of Cheung Kong (Holdings) Limited, is recognized as one of the leading property management companies as well as a community caring institution. It manages over 60 properties ranging from large-scale residential properties, Grade A commercial buildings, luxury villas, industrial premises, shopping arcades to clubhouses and educational facilities.
As a leading integrated IT and telecom solution provider, Wharf T&T provides the best of breed telecom products, data center, business continuity solutions and sophisticated networking solutions. Our goal is to help our business customers to drive their business performance through quality services and products.
Ever since it was founded, Lyreco has showed continued growth, both organically and by acquisition. It operates extensively in 28 countries throughout Europe, North America and Asia-Pacific. As one of Lyreco's subsidiaries, we, Lyreco in Hong Kong, was established in 1998 and is a leading business to business contractor of office supplies and computer supplies. We have been supplying local corporates for many years and are ready to continue our customer-oriented service into the new millennium.
Hutchison Telecommunications (Hong Kong) Limited, a subsidiary of Hutchison Telecommunications International Limited, is responsible for managing Hutchison Telelcom's operations of mobile services, telecom retail services and call centre services in Hong Kong and Macau, as well as mobile communication consultancy services in Mainland China.
Hong Kong Broadband Network Limited (“HKBN”), a wholly owned subsidiary of CTI, has devoted itself to develop and construct network infrastructure since 2000. With the advanced Metro Ethernet IP platform supported by fiber network backbone, its network spans over Hong Kong, reaching 1.2 million households.
BUPA has developed into a leading health insurance provider with a global presence since its establishment in the United Kingdom in 1947. BUPA has started its business in Hong Kong since 1976. It currently provides health protection for more than 150,000 members and over 2,000 corporations in the territory. As the only true health insurance specialist in Hong Kong, the company is committed to offering individual members lifetime cover and guaranteed renewal.
Chain Sea Information Integration Co., Ltd. is top company that established call center system for Taiwanese financial industry with the most market share. In 2003, Chain Sea established the Call Center School that classify professional customer service curriculum into formal courses. In 2004, Chain Sea operated the Virtual Employment Service Center for the Bureau of Employment and Vocational Training of Taiwan. This made Chain Sea the only call center system development company that can provide complete integration solutions for its customers.
The HSBC Group, one of the world's largest banking and financial services organisations, had its beginnings in Hong Kong more than 140 years ago. Today, the HSBC Group has over 10,000 offices in 82 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.
At the Group's core around the world are domestic commercial banking and financial services, which fund themselves locally and do business locally. Highly efficient technology links these operations to deliver a wide range of international products and services, adapted to local customers' needs.
Hewlett-Packard HK SAR LIMITED provides infrastructure and business offerings that span from handheld devices to some of the world's most powerful supercomputer installations. It offers consumers a wide range of products and services from digital photography to digital entertainment and from computing to home printing.
Sony mission is to create innovative and competitive products for home, office and mobile environment, and to bring the joyful experiences to the lives of customers around the world. Through Sony Hong Kong, Sony would like to bring emotional value to its customers through its products which are unique of Sony and are “like.no.other”
Global Interactive Service Limited (GIS) was established in 2000 as a member Global Group of Companies. GIS is equipped with the latest computerized telephony system to provide a range of custom-made inbound and outbound call center solution to our corporate client on customer focus and customer profitability.
Customize Inbound Service:
Professional Project Consultation