介绍
作为一个国际化大都市,香港的服务业占国内生产总值的90%。香港是举办杰出顾客关系与优质顾客服务国际标准高峰会,提升国际与优质品牌形象的最佳场所。为了提高亚太地区的国际声誉和提升顾客服务标准,该地区不同行业的专家和市场领导将齐聚香港参加本次峰会及杰出顾客关系服务奖与卓越典范奖的颁奖典礼。
峰会的目的在于提供一个国际平台以促使知识更有效地分享、成功客户的领导才能成为成功范例,并同时让世界级的服务质素和杰出顾客关系服务得以展示。会议以互动形式进行,会议的参加者,包括出席人仕、讲者、赞助商以及参展商都将有机会分享他们的经验、知识,并建立一个与杰出顾客关系服务团体更紧密的网络。
峰会主题
在峰会中,来自政府部门、学术界和市场领导公司的演讲嘉宾将就以下六个部分分享他们的经验:
Organizer
Co-organizer
Supporting
Sponsors
18th International CRE Leadership Summit Agenda 2020 November 13 |
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Morning CXO Forum Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem |
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8:45 |
Registration & Networking Morning Coffee |
9:15 |
Summit Opening Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium |
9:30 |
Mr. Charles Ng, Associate Director-General of Investment Promotion, Invest Hong Kong Topic: Investment Promotion Initiatives under the Covid-19 Pandemic |
10:00
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Mr. Michael Costevec, VP DIBS & Process Excellence, Teleperformance APAC Topic: Digital Transformation in the time of Covid |
10:25 |
Mr. Graham Tier, General Manager, District Facility Services, West Kowloon Cultural District Authority Topic: West Kowloon Cultural District – The journey to world class Arts, Cultural and Public Open Space facilities |
10:55 |
CXO Forum: Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem |
11:30 |
Networking Tea Break |
18th International CRE Awards Luncheon Ceremony |
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12:00 |
Chairman’s welcome: Mr. Jason Chu Guest of Honor: Dr. Bernard Chan, JP, Under Secretary for Commerce & Economic Development, HKSAR Government Prof. Fugee Tsung, Chair Professor, Hong Kong University of Science and Technology |
12:30 |
Luncheon Begin Corporate Awards & Individual Awards Presentation |
14:00 |
Press Release & Group Photo Taking |
Afternoon CXO Forum Game Changers: Big Data, HK CRE Index, Customer Loyalty Industry Benchmarking |
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14:30 |
Prof. Fugee Tsung, Chair Professor, Department of Industrial Engineering and Decision Analytics, Hong Kong University of Science and Technology Topic: The Big-Data Driven Customer Satisfaction Index with Text Mining and Data Fusion |
14:50 |
Prof. Lei Chen, Department of Computer Science & Engineering; Director of HKUST Big Data Institute Topic: Improving Customer Satisfaction Index with Big Data |
15:10 |
Mr. Mike Mi, China Council for International Investment Promotion Secretariat, ICCPC Topic: Technology Enables Customer Experience |
15:30 |
Mr. Gregory Au-Yeung, Senior Advisor, Fudan University Topic: Customer Value Creation through AI & Data |
15:50 |
CXO Forum: Game Changers: Big Data HK CRE Index, Customer Loyalty Industry Benchmarking |
16:20 |
Networking Tea Break |
16:45 |
Evaluation Form & Lucky Draw |