APCSC Summit 2005
卓越顾客关系服务（CRE）与优质顾客服务质量标准（CSQS）亚太领袖高峰会2005
日期：2005年12月7-8日
介绍
亚太顾客服务协会举办的峰会是一个亚太区会议，目的是让各市场领导企业展示他们在顾客服务及客户关系管理上出色的经验、成功的故事和技术的运用等，同时这也是一个给予亚太杰出顾客关系服务奖得主、亚太顾客服务协会荣誉嘉宾、业界领袖、决策层、专家等一个发表演说的机会。
亚太杰出顾客关系服务奖得奖者将上台演讲，内容覆盖客户关系的最佳处理方法。来自不同服务和技术层面的得奖公司将分享其革新的思维和建立顾客忠诚上的成功经验。
峰会的目的在于提供一个国际平台以促使知识更有效地分享、成功客户的领导才能成为成功范例，并同时让世界级的服务质素和杰出顾客关系服务得以展示。会议以互动形式进行，会议的参加者，包括出席人仕、讲者、赞助商以及参展商都将有机会分享他们的经验、知识，并建立一个与杰出顾客关系服务团体更紧密的网络。
透过峰会和亚太杰出顾客关系服务奖的举办，亚太顾客服务协会推广“亚太区国际都会的商业价值核心乃顾客关系”，并以此同时肯定那些为客户提供出色服务的企业、团体和个人。
峰会主题
赞助及支持机构
演讲嘉宾
朱刚岑
主席, 亚太顾客服务协会
主席, 亚太顾客服务协会
WW Chan
Managing Director, Cascade Limited
Managing Director, Cascade Limited
Building customer relationship excellence for corporate customers
Macy Lim
Head, Personal Insurance, Dao Heng Insurance Co Ltd
Head, Personal Insurance, Dao Heng Insurance Co Ltd
Best-in-Class CRM Transformation in insurance industry
Edward Hui
Deputy General Manager, Exel Hong Kong Ltd
Deputy General Manager, Exel Hong Kong Ltd
People Development excellence to global support excellence
Bruce Hicks
Chief Executive Officer, SUNDAY
Chief Executive Officer, SUNDAY
Branding and customer strategy
Professor Sam Ho
Founder Chair / Dean of Hang Seng School of Commerce, HK 5-S Association
Founder Chair / Dean of Hang Seng School of Commerce, HK 5-S Association
Customer Centric Quality Management Best Practices and Strategy: TQMEX, 5S-6sigma & CSQS
Bluebi Poon
Assistant Area Manager, Hong Yip Service Company Limited
Assistant Area Manager, Hong Yip Service Company Limited
Customer Relationship Excellence in Property Management Industry
会议流程
第1天 会议流程 – 2 Jun 2005
| Morning Session Theme : XXX |
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| Day 1 Morning Session | XXX |
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| KKK | |
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| CEO Lunchon Forum and People Site Certificate Presentation Theme : Transform XXXXXXX |
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| Day 1 CEO Lunchon Forum | XXX |
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| Afternoon Session Expo Innovation Awards Presentation CXO Forum : Corporate and Socail Sustainability XXXXXXXX |
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| Day 1 Afternoon Session | XXX |
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| KKK | |
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| End of day 1 |
第2天 会议流程 – 3 Jun 2005
| Morning Session Theme : XXX |
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| Day 2 Morning Session | XXX |
| YYY | |
| ZZZ | |
| KKK | |
| SSS | |
| CEO Lunchon Forum and People Site Certificate Presentation Theme : Transform XXXXXXX |
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| Day 2 CEO Lunchon Forum | XXX |
| YYY | |
| ZZZ | |
| KKK | |
| SSS | |
| Afternoon Session Expo Innovation Awards Presentation CXO Forum : Corporate and Socail Sustainability XXXXXXXX |
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| Day 2 Afternoon Session | XXX |
| YYY | |
| ZZZ | |
| KKK | |
| SSS | |
| End of day 2 |
照片廊
