APCSC Summit 2007
卓越顾客关系服务（CRE）与优质顾客服务质量标准（CSQS）亚太领袖高峰会2007
日期：2007年6月
地点：香港，朗豪酒店
介绍
亚太顾客服务协会举办的峰会是一个亚太区会议，目的是让各市场领导企业展示他们在顾客服务及客户关系管理上出色的经验、成功的故事和技术的运用等，同时这也是一个给予亚太杰出顾客关系服务奖得主、亚太顾客服务协会荣誉嘉宾、业界领袖、决策层、专家等一个发表演说的机会。
亚太杰出顾客关系服务奖得奖者将上台演讲，内容覆盖客户关系的最佳处理方法。来自不同服务和技术层面的得奖公司将分享其革新的思维和建立顾客忠诚上的成功经验。
峰会的目的在于提供一个国际平台以促使知识更有效地分享、成功客户的领导才能成为成功范例，并同时让世界级的服务质素和杰出顾客关系服务得以展示。会议以互动形式进行，会议的参加者，包括出席人仕、讲者、赞助商以及参展商都将有机会分享他们的经验、知识，并建立一个与杰出顾客关系服务团体更紧密的网络。
透过峰会和亚太杰出顾客关系服务奖的举办，亚太顾客服务协会推广“亚太区国际都会的商业价值核心乃顾客关系”，并以此同时肯定那些为客户提供出色服务的企业、团体和个人。
峰会主题
赞助及支持机构
举办机构
支持机构
演讲嘉宾
朱刚岑
主席, 亚太顾客服务协会
主席, 亚太顾客服务协会
Mr. Baniel Cheung
Strategic Planning Director, Integral Communications Limited
Strategic Planning Director, Integral Communications Limited
Topic: Building Customer Relationship Excellence Online
Dr. C. Harry Hui
Senior Lecturer, Department of Psychology, The University of Hong Kong
Senior Lecturer, Department of Psychology, The University of Hong Kong
Topic: Application of psychological assessment for the management of customer service
Ms. Cally Chan
Country Manager, Outsourcing Services, HP Services, Technology Solution Group, Hewlett-Packard HK SAR Limited
Country Manager, Outsourcing Services, HP Services, Technology Solution Group, Hewlett-Packard HK SAR Limited
Topic: The Way to Deliver Excellent Outsourcing Service to Achieve Win-Win-Win Situation
Mr. David Huang
CEO, Chain Sea Information Integration Co., Ltd
CEO, Chain Sea Information Integration Co., Ltd
Topic: Call Center Technology Application and Customer Relationship Management
Ms. Daisy Lam
Operations Director, Octopus Cards Ltd.
Operations Director, Octopus Cards Ltd.
Topic: Service Excellence through Quality Assurance
Mr. Duncan Wong
Customer & Systems Operations, Wharf T&T Ltd.
Customer & Systems Operations, Wharf T&T Ltd.
Topic: Creating Excellence in Business Process Outsourcing Service
Mr. Edward Hui
Director, Airfreight, Hong Kong and South China DHL Global Forwarding (Hong Kong) Limited
Director, Airfreight, Hong Kong and South China DHL Global Forwarding (Hong Kong) Limited
Topic: Creating a Global Winning Advantage for DHL Customers
Ms. Jeny Yeung
General Manager of Marketing & Station Business MTR Corporation Limited
General Manager of Marketing & Station Business MTR Corporation Limited
Topic: Creating More Values for Customers - MTR's Experience
Dr. John Leung
Associate Professor, Department of Marketing, Faculty of Business, City University of Hong Kong
Associate Professor, Department of Marketing, Faculty of Business, City University of Hong Kong
Topic: Creating Delightful Experiences: Five Sense Audit
Dr. Noel Siu
Associate Professor, Department of Marketing, School of Business, Hong Kong Baptist University
Associate Professor, Department of Marketing, School of Business, Hong Kong Baptist University
Topic: A study of International Buyer-Seller Long-term Relationships: The Case of Hong Kong
Mr. P.N. Ip
Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.
Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.
Topic: Mission Critical Support to a World Class City
Ms. Sandra De Zoysa
Head of Customer Service & Contact Management, Dialog Telekom Ltd.
Head of Customer Service & Contact Management, Dialog Telekom Ltd.
Topic: Service Excellence through Customer Centricity
Mr Thomas Mok
Director of Customer Relations Department, Hong Kong Broadband Network Ltd
Director of Customer Relations Department, Hong Kong Broadband Network Ltd
Topic: Internal Customer Engagement Comes First
Dr. George Q. Huang
Associate Professor, Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
Associate Professor, Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
Mr. W.F. Yuk
Assistant Director, Efficiency Unit, Government of HKSAR
Assistant Director, Efficiency Unit, Government of HKSAR
会议流程
请按这里下载国际峰会场刊
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