Innovation Leadership Awards
Assessment Process:
- Innovation:
- – Product and Service Description, Presentation and Write Up
- – Booth Setup
- – Expo Visitors vote
CRE:
- – Customer Reference
- – Customer Satisfaction Measurement
- – Webvoting
- Panel of Judges Voting
Entry Fee:
International Greater Bay Area Innovation Leadership Awards Application Form
Media & Newspapers Coverage:
Media & Newspaper Coverage: Hong Kong Economic Times, 12 April 2024 Event Supplement
HKT Teleservices International Limited
Best Use of AI Customer Service Center of the Year 2024 (Teleservices)
“We’re thrilled to have won the International Greater Bay Area CRE Innovation Leadership Award for using AI in Customer Service, thanks to the Asia Pacific Customer Service Consortium. This award shows our commitment to modernizing customer service with AI.
At HKT Teleservices, we focus on excellence, innovation, and customer satisfaction, putting us at the forefront of the industry. It’s a result of our team’s hard work in improving customer experiences.
Thanks to the Asia Pacific Customer Service Consortium for recognizing our efforts and promoting innovation. This award motivates us to keep pushing boundaries with AI for exceptional service.
Big thanks to our team, partners, and customers. Together, we’re leading the way in shaping the future of top-notch customer service.”
Ms. Anne Tsoi Head of HKT Teleservices HKT