2018 People Site Certification Winners

Winner of the 2018 People Site Certification:

  • Quality HealthCare Medical Services Ltd.
    • Mead Johnson Nutrition (Hong Kong) Ltd.

Delegates from Mead Johnson and Quality HealthCare Medical Services Ltd., received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 14 June 2018 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

People Site Certification

Winner of the 2018 People Site Certification:

Quality HealthCare Medical Services Ltd.

  • People Site Certification

Delegates from Quality HealthCare Medical Services Ltd. received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC

“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at Quality HealthCare to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 70,000 calls and 6,000 emails a month, including enquiries on panel doctors’ information,appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.As Quality HealthCare continues to support the community and visitors, we will allocate adequate resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”

Ms. Elaine Chu, Chief Operation Officer
Quality HealthCare Medical Services Ltd.

Winner of the 2018 People Site Certification:

美贊臣營養品(香港)有限公司(美贊臣)

  • People Site Certification

「我們很榮幸再次獲得由亞太顧客服務協會頒發的優質客服專員中心證書。美贊臣營養品從1960年代起,一直陪伴香港家庭成長,提供以科研為本的優質嬰幼兒營養品及專業顧客服務。我們承諾會繼續努力推動產品創新及提供卓越貼心的服務,成為父母的信心夥伴,給孩子一生最好的開始。」

安凱捷先生<br>美贊臣香港及台灣總經理

Winner of the 2018 People Site Certification:

Mead Johnson Nutrition, Hong Kong & Taiwan

  • People Site Certification

“We are honored to receive The People Site Certification from APCSC once again. Mead Johnson Nutrition has been supporting Hong Kong families since the 1960s, providing science-based pediatric nutrition products and professional consumer services. We are committed to continuing our efforts in becoming the trusted partner to parents with innovative products and best-in-class caring services, to give every child the best start in life.”

Mr. Pankaj Agarwal, General Manager
Mead Johnson Nutrition, Hong Kong & Taiwan