Hong Kong, China, 13 June 2012 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong,　Asia Pacific and Global markets.

Media & Newspaper Coverage:
The Standard, July 10, 2012
Hong Kong Economic Times, July 11, 2012

Press Release / 新聞稿

Hong Kong, China, 13 June 2012 – International Herald Tribune has been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong,　Asia Pacific and Global markets.

“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff atQHMS to endeavor to exceed our customer expectations. The 24-hour medical call center of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 50,000 calls and 3,000 emails a month, including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.” Mr Li commented, “As Quality HealthCare has continued to diversify our offerings to the community, and visitors from China, we will allocate more resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. Also a new multi media call centre system with over 4 million Hong Kong dollars investment had been launched in Sep 2011. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”

Mr. Paul Li, Executive Director of Quality HealthCare Medical Co., Ltd.

“We are honored to receive the People Site Certification award from APCSC again. It recognizes our commitment to provide professional and customer-centric services to our customers. We believe good customer relationship is the key to success in this competitive and dynamic business environment. Through continuous training and technical support, we can ensure that efficient and reliable services are being provided with courtesy and care. This certification is indeed an encouragement to our staff to maintain this professional service standard. Going forward, we will continue to deliver excellent customer service and quality products which exceed our customers’ expectations.”

Miss Florence Wong, General Manager, Mead Johnson Nutrition (Hong Kong) Ltd