CRE & CSQS Leadership Summit
HK CRE Index, Big Data & AI Economic Value Hong Kong – 28 April, 2020
(Hong Kong – April 28, 2020) The Asia Pacific Customer Service Consortium (APCSC) partnering with the Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI), a new Game Changer for Hong Kong to facilitate its development as a leading international brand ecosystem. HKCRE-Index-Big-Data-COV-19_Press-Release-APCSC-HKUST-20200428.pdfREAD DETAIL IN PDF
CRE Index CXO Forum , September 25 , 2020
Hong Kong, China – September 17, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the CRE Index CXO Forum together with The Hong Kong University of Science and Technology (HKUST). The CXO Forum with the theme of “Customer Engagement, Big Data, CX Digital Leadership amidst Covid-19” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Asia Pacific Region to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the in 2020_09_25_APCSC_CRE-Index-CXO-Forum_ZOOM-PressRelease-f.pdfREAD DETAIL IN PDF
Hong Kong International CXO Forum, September 17, 2020
Hong Kong, China – September 17, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the Hong Kong International CXO Forum together with The Hong Kong University of Science and Technology (HKUST). The CXO Forum with the theme of “Customer Engagement, Big Data, CX Digital Leadership amidst Covid-19” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Asia Pacific Region to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry. HKCRE-Index-Big-Data-COV-19_Press-Release-APCSC-HKUST-20200917.pdfREAD DETAIL IN PDF
China CRE Index CXO Forum , 21 May , 2020
Hong Kong, China – May 21, 2020 – Asia Pacific Customer Service Consortium (APCSC) held the Hong Kong International CXO Forum together with The Hong Kong University of Science and Technology (HKUST) & China International Investment Promotion Association. The CXO Forum with the theme of “CRE Index, Corporate Sustainability, Big Data & AI Economic Value” has attracted C-level executives and directors from cross industries including insurance, information technology, retail, e-commerce, and financial sectors from Asia Pacific Region to explore innovation and shape leadership in Customer Relationship Excellence, and Design Thinking, Service Quality in order to elevate Innovation Service Standard in the industry. 2020_05_21_APCSC_China-CRE-Index-CXO-Forum_ZOOM-PressRelease.pdfREAD DETAIL IN PDF
Hong Kong Customer Relationship Excellence Index Research Consortium 14 Jan, 2020
Hong Kong – January 14, 2020 – The Asia Pacific Customer Service Consortium (APCSC) partnering with the Hong Kong University of Science and Technology (HKUST) together have launched the first Hong Kong Customer Relationship Excellence Index (HKCREI), jointly developed by the APCSC and the HKUST, as a brand new game changer to facilitate the development of Hong Kong and the Greater Bay Area as a leading international brand ecosystem. The HKCRE Index is the first of its kind platform utilizing the state-of-the art big data technologies, data fusion techniques and Human-in-the-loop (HITL) integration to help shape the future Hong Kong corporate brand landscape with international benchmarking standards and leading indicators for industries, to enhance enterprises’ business performance, competitiveness and profitability.