People Site
Certification Winners
Certification Winners
Winner of the 2014 People Site Certification:
- China Telecom Global
- GIA Hong Kong Laboratory Ltd.
- Mead Johnson Nutrition (Hong Kong) Ltd
- Quality HealthCare Medical Services Ltd.
Delegates from China Telecom Global Limited, GIA, Quality HealthCare Medical Services Ltd., and Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 13 June 2014 – Four leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.
Media & Newspaper Coverage:
The Standard, July 9, 2014
Hong Kong Economic Times, July 7, 2014
Press Release / 新聞稿
Media & Newspaper Coverage:
The Standard, July 9, 2014
Hong Kong Economic Times, July 7, 2014
Press Release / 新聞稿
Winner of the 2014 People Site Certification:
Quality HealthCare Medical Services Ltd.
- People Site Certification
Delegates from Quality HealthCare Medical Services Ltd. received People Site Certification from Mr. Jason Chu, Chairman of APCSC
“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at QHMS to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 50,000 calls and 4,000 emails a month, including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.” Mr Li commented, “As Quality HealthCare has continued to diversify our offerings to the community, and visitors from China, we will allocate more resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”
Mr. Paul Li, Chief Executive Officer of Quality HealthCare Medical Services Ltd.
Winner of the 2014 People Site Certification:
Mead Johnson Nutrition (Hong Kong) Ltd.
- People Site Certification
Delegates from Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC
“We are always devoted to providing professional, reliable and caring services to our customers. We are honored to receive The People Site Certification from APCSC which once again demonstrates our continuous efforts in people development and customer-centric services. We are proud of the achievement of our colleagues and committed to continue providing the highest standard of services to customers.”
Miss Ruthia Wong, General Manager of Mead Johnson Nutrition (Hong Kong) Ltd.
Winner of the 2014 People Site Certification:
GIA Hong Kong Laboratory Ltd.
- People Site Certification
Delegates from GIA received People Site Certification from Mr. Jason Chu, Chairman of APCSC
“We are honored to receive the People Site Certification award from Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to provide top quality customer service. As an organization with a proud history of research, education and laboratory services, we place a premium on quality, values, ethical standards and customer service. I believe this recognition could motivate our Laboratory staffs to continue to endeavor to serve the industry and the public with excellence. ”
Mr. Wai Man Cheng, Director of GIA Hong Kong Laboratory Ltd.
Winner of the 2014 People Site Certification:
China Telecom Global
- People Site Certification
Delegates from China Telecom Global Limited received People Site Certification from Mr. Jason Chu, Chairman of APCSC
“We are honored to receive the People Site Certification award from Asia Pacific
Customer Service Consortium. This is the recognition of our efforts and commitment to provide top quality customer service. We believe good customer relationship is the key to success in the telecom market and this certification is an encouragement to our staff to maintain this professional service standard. Going forward, we will continue to deliver excellent customer service to exceed our customers’ expectations.”
Mr. Li Qing, VP of China Telecom Global