Hong Kong, China, 15 June 2017 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Media & Newspaper Coverage:
The Standard, July 18, 2017
SingTao Daily, August 14, 2017

Press Release / 新聞稿

“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at Quality HealthCare to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 70,000 calls and 6,000 emails a month, including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.” Ms. Chu commented, “As Quality HealthCare continues to support the community and visitors, we will allocate adequate resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success in meeting customer’s needs.”

Ms. Elaine Chu, Chief Operation Officer of Quality HealthCare Medical Services Ltd.

“Mead Johnson Nutrition has been supporting Hong Kong families for nearly half a century. Apart from offering high quality pediatric nutrition products, we value different communications with parents through various online and offline channels. We are honored to receive The People Site Certification from APCSC once again, and we will continue to demonstrate our commitment in people development and customer-centric services.”

Ms. Ruthia Wong, Vice President and General Manager of Hong Kong of Mead Johnson Nutrition

“Celki VitalAire is delighted to receive ‘People Site Certification’, ‘CSQS Level 2 Certification’ and ‘CRE Awards for Best Customer Experience Management of the Year (Healthcare)’ from Asia Pacific Customer Service Consortium. As a new comer, the whole process had been a challenging one but rewarding. The CSQS has given us a solid structure to assess our service organization and enable us to prioritize our effort to excel in our service level in this dynamic market. These awards have reassured our commitment in delivering customer centric service and recognition of the effort from our colleagues in order to achieve the ultimate goal – improving the ‘Quality of Life’ of our customers.”

Mr. Alfred Tang, Director of Service of Celki VitalAire