Ms. Esther Tsang, Director, Customer Services from Quality HealthCare Medical Services Ltd., received PSC from Mr. Jason Chu, Chairman of APCSC
“We are very pleased to once again be awarded by the Asia Pacific Customer Service Consortium. This is the recognition of our efforts and commitment to providing top quality customer service. I believe it could motivate all the staff at QHMS to endeavor to exceed our customer expectations. The 24-hour medical call centre of our Customer Services Department (CSD) often acts as the first point of customer contact, answering enquiries on different services. CSD handles more than 40,000 calls a month, including enquiries, appointment booking, emergency assistance, and inpatient admissions. Quality HealthCare is proud of the continuous commitment and dedication that our staff has demonstrated towards quality services. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success.” Dr Chee added, “As Quality HealthCare has continued to diversify our offerings to the community, and visitors from China, we will allocate more resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence. Also a new call centre system with over 4 Million investment will be launched in Sep 2011 to achieve computer telephony integration. As a market leader in medical call center, we commit to deliver quality customer services to our clients so as to achieve future success.”
Dr. Lincoln Chee Wang Jin, Executive Director of Quality HealthCare Medical Co., Ltd.