Customer Service Officer (5.5-days work/week, Shift Work)

Job Description:

The incumbent is responsible for the following task providing quality customer services, including inquiry & complaint handling, and general administrative work:

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system

 

Requirements:

• Form 5 or above
• 1 year or above relevant experience in customer services field is preferred
• Good command of written & spoken Cantonese, communicative level of English and Mandarin
• Result-oriented and self-motivated with strong desire to success
• Fresh graduates will be considered as well.