APCSC Summit 2007
卓越顧客關係服務（CRE）與優質顧客服務質量標準（CSQS）亞太領袖高峰會2007
日期：2007年6月
地點：香港，朗豪酒店
介紹
亞太顧客服務協會舉辦的峰會是一個亞太區會議，目的是讓各市場領導企業展示他們在顧客服務及客戶關係管理上出色的經驗、成功的故事和技術的運用等，同時這也是一個給予亞太傑出顧客關係服務獎得主、亞太顧客服務協會榮譽嘉賓、業界領袖、決策層、專家等一個發表演說的機會。
亞太傑出顧客關係服務獎得獎者將上台演講，內容覆蓋客戶關係的最佳處理方法。來自不同服務和技術層面的得獎公司將分享其革新的思維和建立顧客忠誠上的成功經驗。
峰會的目的在於提供一個國際平台以促使知識更有效地分享、成功客戶的領導才能成為成功範例，並同時讓世界級的服務質素和傑出顧客關係服務得以展示。會議以互動形式進行，會議的參加者，包括出席人仕、講者、贊助商以及參展商都將有機會分享他們的經驗、知識，並建立一個與傑出顧客關係服務團體更緊密的網絡。
透過峰會和亞太傑出顧客關係服務獎的舉辦，亞太顧客服務協會推廣「亞太區國際都會的商業價值核心乃顧客關係」，並以此同時肯定那些為客戶提供出色服務的企業、團體和個人。
峰會主題
贊助及支持機構
舉辦機構
支持機構
演講嘉賓
朱剛岑
主席, 亞太顧客服務協會
主席, 亞太顧客服務協會
Mr. Baniel Cheung
Strategic Planning Director, Integral Communications Limited
Strategic Planning Director, Integral Communications Limited
Topic: Building Customer Relationship Excellence Online
Dr. C. Harry Hui
Senior Lecturer, Department of Psychology, The University of Hong Kong
Senior Lecturer, Department of Psychology, The University of Hong Kong
Topic: Application of psychological assessment for the management of customer service
Ms. Cally Chan
Country Manager, Outsourcing Services, HP Services, Technology Solution Group, Hewlett-Packard HK SAR Limited
Country Manager, Outsourcing Services, HP Services, Technology Solution Group, Hewlett-Packard HK SAR Limited
Topic: The Way to Deliver Excellent Outsourcing Service to Achieve Win-Win-Win Situation
Mr. David Huang
CEO, Chain Sea Information Integration Co., Ltd
CEO, Chain Sea Information Integration Co., Ltd
Topic: Call Center Technology Application and Customer Relationship Management
Ms. Daisy Lam
Operations Director, Octopus Cards Ltd.
Operations Director, Octopus Cards Ltd.
Topic: Service Excellence through Quality Assurance
Mr. Duncan Wong
Customer & Systems Operations, Wharf T&T Ltd.
Customer & Systems Operations, Wharf T&T Ltd.
Topic: Creating Excellence in Business Process Outsourcing Service
Mr. Edward Hui
Director, Airfreight, Hong Kong and South China DHL Global Forwarding (Hong Kong) Limited
Director, Airfreight, Hong Kong and South China DHL Global Forwarding (Hong Kong) Limited
Topic: Creating a Global Winning Advantage for DHL Customers
Ms. Jeny Yeung
General Manager of Marketing & Station Business MTR Corporation Limited
General Manager of Marketing & Station Business MTR Corporation Limited
Topic: Creating More Values for Customers - MTR's Experience
Dr. John Leung
Associate Professor, Department of Marketing, Faculty of Business, City University of Hong Kong
Associate Professor, Department of Marketing, Faculty of Business, City University of Hong Kong
Topic: Creating Delightful Experiences: Five Sense Audit
Dr. Noel Siu
Associate Professor, Department of Marketing, School of Business, Hong Kong Baptist University
Associate Professor, Department of Marketing, School of Business, Hong Kong Baptist University
Topic: A study of International Buyer-Seller Long-term Relationships: The Case of Hong Kong
Mr. P.N. Ip
Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.
Chief Customer Services Engineer, The Hongkong Electric Co., Ltd.
Topic: Mission Critical Support to a World Class City
Ms. Sandra De Zoysa
Head of Customer Service & Contact Management, Dialog Telekom Ltd.
Head of Customer Service & Contact Management, Dialog Telekom Ltd.
Topic: Service Excellence through Customer Centricity
Mr Thomas Mok
Director of Customer Relations Department, Hong Kong Broadband Network Ltd
Director of Customer Relations Department, Hong Kong Broadband Network Ltd
Topic: Internal Customer Engagement Comes First
Dr. George Q. Huang
Associate Professor, Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
Associate Professor, Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
Mr. W.F. Yuk
Assistant Director, Efficiency Unit, Government of HKSAR
Assistant Director, Efficiency Unit, Government of HKSAR
會議流程
請按這裡下載國際峰會場刊
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