18th  International CRE Leadership Summit Agenda 

2020 November 13

Morning CXO Forum

Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem

8:45

Registration & Networking Morning Coffee

9:15

Summit Opening

Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium

9:30

Mr. Charles Ng, Associate Director-General of Investment Promotion, Invest Hong Kong

Topic: Investment Promotion Initiatives under the Covid-19 Pandemic

10:00

Mr. Michael Costevec, VP DIBS & Process Excellence, Teleperformance APAC

Topic: Digital Transformation in the time of Covid

 10:25

Mr. Graham Tier, General Manager, District Facility Services, West Kowloon Cultural District Authority

Topic: West Kowloon Cultural District – The journey to world class Arts, Cultural and Public Open Space facilities

10:55

CXO Forum: Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem

11:30

Networking Tea Break

18th International CRE Awards Luncheon Ceremony

12:00

                              Chairman’s welcome:        Mr. Jason Chu

                            Guest of Honor:              Dr. Bernard Chan, JP,

Under Secretary for Commerce & Economic Development, HKSAR Government

Prof. Fugee Tsung, Chair Professor, Hong Kong University of Science and Technology

12:30

                                                  Luncheon Begin  

                    Corporate Awards  &  Individual Awards Presentation

14:00

                                     Press Release & Group Photo Taking

Afternoon CXO Forum

Game Changers: Big Data, HK CRE Index, Customer Loyalty Industry Benchmarking

14:30

Prof. Fugee Tsung, Chair Professor, Department of Industrial Engineering and Decision Analytics, Hong Kong University of Science and Technology

Topic: The Big-Data Driven Customer Satisfaction Index with Text Mining and Data Fusion

14:50

Prof. Lei Chen, Department of Computer Science & Engineering; Director of HKUST Big Data Institute

Topic: Improving Customer Satisfaction Index with Big Data

15:10

Mr. Mike Mi, China Council for International Investment Promotion Secretariat, ICCPC

Topic: Technology Enables Customer Experience

15:30

Mr. Gregory Au-Yeung, Senior Advisor, Fudan University

Topic: Customer Value Creation through AI & Data

15:50

CXO Forum: Game Changers: Big Data HK CRE Index, Customer Loyalty Industry Benchmarking

16:20

Networking Tea Break

16:45

Evaluation Form & Lucky Draw