19th  International CRE Leadership Summit Agenda 

2021 November 12

Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

8:45

Registration & Networking Morning Coffee

9:15

Summit Opening

Asia Pacific Customer Service Consortium

Mr. Jason Chu, Chairman, HK CRE Index Consortium, Int’l CRE Awards

Topic: HK CRE Index Performance for 18 Industries in Hong Kong

9:25

DBS Bank (Taiwan)

Topic: DBS Digital Transformation: Data Driven and iChatBot

Mr. Alex Kuo, Vice President, Customer Centre
Mr. Richard Chen, Vice President, Customer Centre
Ms. Connie Kuo, Associate, Customer Centre

9:50

Advanced Contact Center Co., Ltd, Thailand

Topic: Innovation Acceleration in Serving Customers under Pandemic with Business Transformation

Ms. Jaiporn Srisakul, Managing Director

 10:30

The Hong Kong Jockey Club

Topic: We Care! To Make a Perfect Team.

Mr. Raymond Lam, Telebet Support Manager, Retail and Telebet Services Department
Ms. Barbie Cheung, Telebet Support Manager, Retail and Telebet Services Department

10:55

PricewaterhouseCoopers Consulting Hong Kong Limited
Topic: Transform Customer Experience through Digital

Ms. Lyris Wong, Partner, Leader of CRM practice

11:20

CXO Forum: Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT

19th International CRE Awards Luncheon Ceremony

12:30

CRE Award Opening/Group Photo

Chairman’s welcome:        Mr. Jason Chu

                            Guest of Honor:              Dr. Bernard Chan, JP,

Under Secretary for Commerce & Economic Development, HKSAR Government

13:00

                                                  Luncheon Begin                        

13:30

Corporate Awards  &  Individual Awards Presentation

                                      Press Release & Group Photo Taking