2004 Best in Class Winners






Winner of the 2004 Best in Class:

Dao Heng Insurance

  • CRM Transformation Management

Ms. Macy Lim accepted the BIC Certificate on behalf of Dao Heng Insurance

Ms. Macy Lim, Personal Insurance Manager of Dao Heng Insurance.

Winner of the 2004 Best in Class:

SmarTone

  • Customer Satisfaction Management

Ms. Cecilia Hung accepted the BIC Certificate on behalf of SmarTone

Mr. William Yeung, Director of Customers Division of SmarTone.

Winner of the 2004 Best in Class:

SUNDAY

  • Customer Service Level Management

Ms. Frienty Ko accepted the BIC Certificate on behalf of SUNDAY

Bruce Hicks, Group Managing Director, SUNDAY Communications Limited.

Winner of the 2004 Best in Class:

HKCSL

  • Proactive Service Management

Mr. Aptree Kwan accepted the BIC Certificate on behalf of HKCSL

Charlotte Chin, General Manager, Customer Relationship Management of CSL.

Winner of the 2004 Best in Class:

PCCW

  • Sales Management

Mr. Peter Chan accepted the BIC Certificate on behalf of PCCW

Peter Chan, Director of Call Center Sales, PCCW Limited