Best in Class
Benchmarking
Benchmarking
Winner of the 2004 Best in Class:
Dao Heng Insurance
- CRM Transformation Management
Ms. Macy Lim accepted the BIC Certificate on behalf of Dao Heng Insurance
Ms. Macy Lim, Personal Insurance Manager of Dao Heng Insurance.
Winner of the 2004 Best in Class:
SmarTone
- Customer Satisfaction Management
Ms. Cecilia Hung accepted the BIC Certificate on behalf of SmarTone
Mr. William Yeung, Director of Customers Division of SmarTone.
Winner of the 2004 Best in Class:
SUNDAY
- Customer Service Level Management
Ms. Frienty Ko accepted the BIC Certificate on behalf of SUNDAY
Bruce Hicks, Group Managing Director, SUNDAY Communications Limited.
Winner of the 2004 Best in Class:
HKCSL
- Proactive Service Management
Mr. Aptree Kwan accepted the BIC Certificate on behalf of HKCSL
Charlotte Chin, General Manager, Customer Relationship Management of CSL.
Winner of the 2004 Best in Class:
PCCW
- Sales Management
Mr. Peter Chan accepted the BIC Certificate on behalf of PCCW
Peter Chan, Director of Call Center Sales, PCCW Limited