Benchmarking
Winner of the 2005 Best in Class:
Hong Kong CSL Limited
- Personalized Service Management
Mr. Aptree Kwan accepted the BIC Certificate on behalf of HKCSL
Ms. Charlotte Chin, General Manager, Customer Relationship Management, Hong Kong CSL Limited.
Winner of the 2005 Best in Class:
New World Telecommunications Limited
- Corporate Service Management
Ms. Anita Tam accepted the BIC Certificate on behalf of NWT
Ms. Anita Tam, General Manager, Customer Services, NWT.
Winner of the 2005 Best in Class:
Dao Heng Insurance Co., Ltd.
- Customer Retention Management
Ms. Macy Lim accepted the BIC Certificate on behalf of Dao Heng Insurance
Ms. Macy Lim, Senior Manager, Personal Insurance, Dao Heng Insurance Co. Ltd.
Winner of the 2005 Best in Class:
DHL Express (Hong Kong) Limited
- Service Level Management
Ms. Helen Chan accepted the BIC Certificate on behalf of DHL
Ms. Helen Chan, Customer Contact Centre Manager, DHL Express (Hong Kong) Limited.
Winner of the 2005 Best in Class:
PCCW Limited, Call Center Sales
- Technical Support Management
Ms. Wallis Tam accepted the BIC Certificate on behalf of PCCW
Ms. Wallis Tam, Call Center Sales Assistant General Manager, PCCW Ltd
Winner of the 2005 Best in Class:
- Proactive Service Management
Ms. Janet Fung accepted the BIC Certificate on behalf of Sunday
Mr. Bruce Hicks, Chief Executive Officer, SUNDAY Communications Limited.