2005 Best in Class Winners




Winner of the 2005 Best in Class:

Hong Kong CSL Limited

  • Personalized Service Management

Mr. Aptree Kwan accepted the BIC Certificate on behalf of HKCSL

Ms. Charlotte Chin, General Manager, Customer Relationship Management, Hong Kong CSL Limited.

Winner of the 2005 Best in Class:

New World Telecommunications Limited

  • Corporate Service Management

Ms. Anita Tam accepted the BIC Certificate on behalf of NWT

Ms. Anita Tam, General Manager, Customer Services, NWT.

Winner of the 2005 Best in Class:

Dao Heng Insurance Co., Ltd.

  • Customer Retention Management

Ms. Macy Lim accepted the BIC Certificate on behalf of Dao Heng Insurance

Ms. Macy Lim, Senior Manager, Personal Insurance, Dao Heng Insurance Co. Ltd.

Winner of the 2005 Best in Class:

DHL Express (Hong Kong) Limited

  • Service Level Management

Ms. Helen Chan accepted the BIC Certificate on behalf of DHL

Ms. Helen Chan, Customer Contact Centre Manager, DHL Express (Hong Kong) Limited.

Winner of the 2005 Best in Class:

PCCW Limited, Call Center Sales

  • Technical Support Management

Ms. Wallis Tam accepted the BIC Certificate on behalf of PCCW

Ms. Wallis Tam, Call Center Sales Assistant General Manager, PCCW Ltd

Winner of the 2005 Best in Class:

  • Proactive Service Management

Ms. Janet Fung accepted the BIC Certificate on behalf of Sunday

Mr. Bruce Hicks, Chief Executive Officer, SUNDAY Communications Limited.