Benchmarking
Winner of the 2006 Best in Class:
CASCADE LIMITED
- Customer Satisfaction Management (Commercial Market)
Mr. Chan Wing Wa accepted the BIC Certificate on behalf of Cascade
Mr. Chan Wing-Wa, Managing Director, CASCADE LIMITED.
Winner of the 2006 Best in Class:
Dialog Telekom Ltd.
- Proactive Service Management (Customer Service Center)
Ms. Sandra De Zoysa accepted the BIC Certificate on behalf of Dialog
Ms. Sandra De Zoysa, Head of Customer Service & Contact Management of Dialog Telekom Ltd.
Winner of the 2006 Best in Class:
TNT Express Worldwide (HK) Ltd.
- Corporate Service Management
Ms. Fanny Wong accepted the BIC Certificate on behalf of TNT
Ms. Fanny Wong, Customer Service Manager, TNT Express Worldwide (HK) Ltd.
Winner of the 2006 Best in Class:
New World Telecommunications Ltd.
- Service Level Management
Ms. Anita Tam accepted the BIC Certificate on behalf of NWT
Ms. Anita Tam, General Manager, Customer Service, New World Telecom.
Winner of the 2006 Best in Class:
Dao Heng Insurance Co., Limited
- Sales Management
Ms. Macy Lim accepted the BIC Certificate on behalf of Dao Heng Insurance
Ms. Macy Lim, Senior Manager, Personal Insurance, Dao Heng Insurance Co. Ltd.
Winner of the 2006 Best in Class:
BUPA (Asia) Ltd
- Customer Retention Management
Dr. Damien Marmion accepted the BIC Certificate on behalf of BUPA
Damien Marmion, Managing Director of BUPA Health Insurance.