Best in Class
Benchmarking
2012
2007
2006
2005
2004
2007 Best in Class Winners


Winner of the 2007 Best in Class:

NOKIA

  • Service Level Management
    • Multi-Lingual Service Management

Mr. Bruce Lam, General Manager, Hong Kong & Macau Customer and Market Operations, accepted the BIC Certificate on behalf of NOKIA

Ms. Sharon Lee, Director, Contact Center Services, NOKIA

Winner of the 2007 Best in Class:

Dao Heng Insurance Co., Limited

  • Sales Management

Ms. Annette Cheung, Head of Personal Insurance, accepted the BIC Certificate on behalf of Dao Heng Insurance Co., Limited

Mr. Harry Wong, Director & General Manager, Dao Heng Insurance Co., Ltd.

Winner of the 2007 Best in Class:

Dialog Telekom PLC

  • Multi-Channel Contact Management (Contact Center)
    • Proactive Service Management (Customer Service Center)

Mr. Kapil Sharma, Head - Group Service Delivery, Dialog Telekom PLC, accepted the BIC Certificate on behalf of Dialog Telekom PLC

Mr. Kapil Sharma, Head - Group Service Delivery, Dialog Telekom PLC.

Winner of the 2007 Best in Class:

Time Asia (Hong Kong) Ltd.

  • Fulfillment Service Management

Ms. Andy Lee,Director of Fulfillment Services (Asia Region), Time Asia (HK) Ltd - publishes TIME and FORTUNE magazines in Asia, accepted the BIC Certificate on behalf of Time Asia (Hong Kong) Ltd

Ms. Andy Lee, Director of Fulfillment Services (Asia Region), Time Asia (HK) Ltd - publishes TIME and FORTUNE magazines in Asia.

Winner of the 2007 Best in Class:

TNT Express Worldwide (HK) Ltd.

  • Corporate Service Management

Ms. Fanny Wong, Customer Service Manager, accepted the BIC Certificate on behalf of TNT Express Worldwide (HK) Ltd

Ms. Fanny Wong, Customer Service Manager, TNT Express Worldwide (HK) Ltd.

Winner of the 2007 Best in Class:

Dialog Telekom PLC

  • Multi-Channel Contact Management (Contact Center)

Mr. Kapil Sharma, Head - Group Service Delivery, Dialog Telekom PLC, accepted the BIC Certificate on behalf of Dialog Telekom PLC

Mr. Kapil Sharma
Head - Group Service Delivery
Dialog Telekom PLC.

Winner of the 2007 Best in Class:

NOKIA

  • Service Level Management
    • Multi-Lingual Service Management

Mr. Bruce Lam accepted the BIC Certificate on behalf of NOKIA

Mr. Bruce Lam, General Manager, Hong Kong & Macau Customer and Market Operations, NOKIA