APCSC Summit 2006

Customer relationship excellence (CRE) & Customer service quality standard (CSQS) Summit 2006
Date: 11-12 July 2006
Venue: Kowloon Shangri-La, Hong Kong




INTRODUCTION

The APCSC Customer Relationship Excellence (CRE) Summit is a Regional Conference for leading companies to exhibit and showcase Customer Service and CRM related best practices, success stories, technologies, as well as keynote presentations by honorable guests of APCSC, industry leaders and experts of the Leadership Community.

Presentations will be given from the CRE Awards Winners, covering customer relationship best practices. Award winning companies from different service and technology sectors will showcase their innovations and customer loyalty successes.

The goal of the Summit is to provide an International Platform for effective knowledge sharing and exemplary customer success leadership and show case for WORLD-CLASS service quality and Customer Relationship Excellence. The Summit is interactive. Conference participants, including attendees, speakers, sponsors and exhibitors will have opportunities to share experience, knowledge and networking to establish close relationship in this Customer Relationship Excellence community.

Through the Summit and the Customer Relationship Excellence Awards, APCSC promotes Customer Relationship as a core business value in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

SUMMIT THEMES

Sponsors & Supporting Organizations

Organizer

Supporting Organizations

 
Speakers & Panelists
Jason Chu
Chairman, Asia Pacific Customer Service Consortium

WW Chan
Managing Director, Cascade Limited

Macy Lim
Head, Personal Insurance, Dao Heng Insurance Co Ltd

Edward Hui
Deputy General Manager, Exel Hong Kong Ltd

Bruce Hicks
Chief Executive Officer, Sunday

Professor Sam Ho
Founder Chair, Dean of Hang Seng School of Commerce

Bluebi Poon
Assistant Area Manager, Hong Yip Service Company Limited

Agenda

Please download the Summit Brochure from HERE

Photo Gallery