CRE & CSQS Leadership Summit
International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2018
Theme: Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy
The Belt and Road International Strategic Develop Opportunities & Challenges
Date：14-15 June
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
INTRODUCTION
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 14-15 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:
- How do you retain your valuable customers during economic recovery?
- How do you maintain your competitiveness facing the globalization and market turbulence?
- How do you achieve leadership in different areas to sustain your business growth?
- How do you create sustainable business success with service innovation and CRM?
- How to reduce business costs with self services and environmental strategies?
The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2018 is an invaluable OPPORTUNITY for you to achieve these business goals!
SUMMIT THEMES
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:
- Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
- The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
- Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
- Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
- CRE Leadership and Corporate Brand Engagement Best Practices
- A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services
Media & Newspaper Coverage
Chairman Asia Pacific Customer Service Consortium
CEO, HDI – Japan
Managing Director, Advanced Contact Center Co., Ltd, Thailand
CEO & General Manager, Manulife Cambodia
Head of Customer Care Management, AXA Hong Kong
Chief Customer Experience Officer, AIA Bhd.
Senior Vice President, Head of Customer Centre DBS Bank (Taiwan)
Channel Executive, Watson Customer Engagement, Greater China Group, IBM Greater China Group IBM
Senior Director, Sales Operations Genesys APAC
National CS Development Support Manager, DHL-Sinotrans Int'l Air Courier Ltd.
Online Service Delivery Senior Manager Lenovo ChinaLenovo Services, Beijing, China
Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd, Shenzhen Gas Corporation Ltd.
Regional Director, Taiwan Hong Kong Macau, Xiaoi Robot Technology (HK) Ltd
Managing Director & CEO, Yantrik
Senior Vice President, Teleperformance
Founder & CEO, Find Solution Artificial Intelligence Group
Assistant professor and deputy director, Marketing and Circulation Management Department, University of Science and Technology of China
Assistant Vice President & Chief Agency Officer Manulife Cambodia
Chief Client Officer, Manulife Cambodia
Principal Consultant Innovative Business Accelerator Co Ltd.
Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy
Secretariat Internet Customer Center Professional Committee China Council for International Investment Promotion
General Manager, Customer Relationship Management Department Shenzhen Gas Corporation Ltd.
Senior Director, Customer Service Center, 北京瑞金麟網路技術服務有限公司
Please download the Summit Brochure from HERE