CRE & CSQS Leadership Summit
International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2021
INTRODUCTION
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 12 November 2021 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
SUMMIT THEMES
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:
- Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
- The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
- Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
- Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
- CRE Leadership and Corporate Brand Engagement Best Practices
- A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services
Organizer
2021 Supporting Organizations
2021 Sponsors
Under Secretary for Commerce & Economic Development
HKSAR Government
Chairman
Asia Pacific Customer Service Consortium
China Council for International Investment Promotion Secretariat
ICCPC
Managing Director, Advanced Contact Center Co., Ltd, Thailand
Vice President, Customer Centre, DBS Bank (Taiwan)
Vice President, Customer Centre, DBS Bank (Taiwan)
Associate, Customer Centre, DBS Bank (Taiwan)
Telebet Support Manager,Retail and Telebet Services Department,The Hong Kong Jockey Club
Telebet Support Manager, Retail and Telebet Services Department,The Hong Kong Jockey Club
Partner, Leader of CRM practice, PricewaterhouseCoopers Consulting Hong Kong Limited
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2021 November 12 |
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Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT |
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8:45 |
Registration & Networking Morning Coffee |
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9:15 |
Summit Opening Asia Pacific Customer Service Consortium Mr. Jason Chu, Chairman, HK CRE Index Consortium, Int’l CRE Awards Topic: HK CRE Index Performance for 18 Industries in Hong Kong |
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9:25 |
DBS Bank (Taiwan) Topic: DBS Digital Transformation: Data Driven and iChatBot Mr. Alex Kuo, Vice President, Customer Centre |
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9:50
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Advanced Contact Center Co., Ltd, Thailand Topic: Innovation Acceleration in Serving Customers under Pandemic with Business Transformation Ms. Jaiporn Srisakul, Managing Director |
| 10:15 | Networking Tea Break |
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10:30 |
The Hong Kong Jockey Club Topic: We Care! To Make a Perfect Team. Mr. Raymond Lam, Telebet Support Manager, Retail and Telebet Services Department |
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10:55 |
PricewaterhouseCoopers Consulting Hong Kong Limited Ms. Lyris Wong, Partner, Leader of CRM practice |
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11:20 |
CXO Forum: Innovation Acceleration: CX Digital Leadership, CRE Index, Big Data Fusion, AIoT |
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19th International CRE Awards Luncheon Ceremony |
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12:30 |
CRE Award Opening/Group Photo Chairman’s welcome: Mr. Jason Chu Guest of Honor: Dr. Bernard Chan, JP, Under Secretary for Commerce & Economic Development, HKSAR Government |
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13:00 |
Luncheon Begin |
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13:30 |
Corporate Awards & Individual Awards Presentation Press Release & Group Photo Taking |
