CRE & CSQS Roundtable and
CRE & CSQS Leadership Summit
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APCSC Summit 2009

CRE & CSQS 2009 Asia Pacific Leadership Summit
CRE Awards Dinner Ceremony
Date：23-26 June 2009
Venue： Langham Hotel, Hong Kong




INTRODUCTION

CRE and CSQS Leadership Summit 2009 to be held in cosmopolitan Hong Kong on 25-26 June 2009 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?
  • How do you maintain your competitiveness facing the globalization and market turbulence?
  • How do you achieve leadership in different areas to sustain your business growth?
  • How do you create sustainable business success with service innovation and CRM?
  • How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2009 is an invaluable OPPORTUNITY for you to achieve these business goals!

SUMMIT THEMES

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following seven sessions at the Conference:-

  • CRM and Integrated Service Excellence
  • Customer Service Quality Standard
  • CIS and BPO Service Excellence
  • Customer Driven Relationship Management
  • Mission Critical Support
  • Service Quality & Customer Experience Management
  • Customer Service Knowledge Management
Sponsors & Supporting Organizations

Media Partner

Supporting Organization

CRE Awards Dinner Ceremony Sponsor

Silver Sponsor

Gold Sponsor

Organizer

 
Speakers & Panelists
Jason Chu
Chairman, Asia Pacific Customer Service Consortium
Topic: Leadership in Change and Crisis Management with CRE Best Practices & CSQS Strategy

Ms. Prudence Chan
Chief Executive Officer, Octopus Holdings Limited
Topic: Octopus Rewards- Bringing Convenience and Benefits to Merchants and Consumers

Mr. Patrick Lee
Managing Director, North Asia, Inchcape
Topic: Creating Ultimate Customer Experience

Mr. Tom Mehrmann
Chief Executive, Ocean Park
Topic: Impacting the Total Guest Experience

Mr. Kyran Sze
Managing Director, Aedas Ltd.
Topic: Why Cry Crisis?

Mr. Stephen Ho
CEO, CPCNet Hong Kong Limited
Topic: From Good to Great

Mr. Sunny Yeung
Executive Director, Sino Group
Topic: Facing the Challenges: Service Quality + Customers' Expectations

Mr. Olivier Njamfa
President & CEO, Eptica, UK
Topic: Multi-channel Customer Service – strategies for maximizing cost efficiency and revenue performance

Mr. Roger YU
Partner - Management Consulting, Greater China
Topic: Using the Consumer Experience for Competitive Advantage in Uncertain Times

Mr. Larry Hui
Vice President, China Vanke Co., Ltd
Topic: Property Development and Estate Management Customer Segmentation and Loyalty Strategy in China

Mr. Lam Chiu-ying
Former Director, Hong Kong Observatory

Mr. Nicholas Yang
Chief Executive Officer, Hong Kong Cyberport Management Company Ltd
Topic: Building the Service Innovation Leadership Vital to Hong Kong

Mr. Anthony Chiu
General Manager, Informatica Hong Kong
Topic: The Power of the Platform - How a Data Integration Platform Can Help IT Organizations Lower Costs, Improve Efficiency, and Deliver Greater Value to the Business

Professor George Huang
University of Hong Kong
Topic: Innovation on Product Service System

Mr. Eric Chan
Chairman of KMDC; General Manager of Business Development and Planning, Hutchison Telecom
Topic: Advances in Knowledge Management Development

Mr. Xiao Zhi-yong
Director, China Unionpay Co., Ltd., PRC
Topic: Employee Development in Customer Service Center

Mr. Aaron Tan Dani
Chairman APAC, International Association of Software Architects, Malaysia
Topic: Leading to Customer Service Excellence through Advanced Software Application

Ms. Gaby Oetterli
Head of Corporate Sustainability, Business Environment Council
Topic: International Corporate Social Responsibility to Achieve Global Environmental Excellence

Mr. Jason Wong
Senior Vice President, CPCNet Hong Kong Limited
Topic: Provide Trust and Confidence to Customers with Integrated Proactive Service in China

Agenda

Please download the Summit Brochure from HERE

Photo Gallery