APCSC Summit 2013

Customer Relationship Excellence (CRE)&
Customer Service Quality Standard (CSQS) Leadership Summit 2013
Date:13-14 June 2013
Venue:Crowne Plaza Hong Kong Kowloon East, Hong Kong
Theme: Discovering CRE Innovation & Integration Meeting Future Customer Demand Today


CRE and CSQS Leadership Summit 2013 to be held in cosmopolitan Hong Kong o13-14 June 2013 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?
  • How do you maintain your competitiveness facing the globalization and market turbulence?
  • How do you achieve leadership in different areas to sustain your business growth?
  • How do you create sustainable business success with service innovation and CRM?
  • How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2013 is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Discovering CRE Innovation & Integration
  • Meeting Future Customer Demand Today
Sponsors & Supporting Organizations


International Gold Sponsor

International Bronze Sponsor

Dinner Ceremony Sponsor

Supporting Organizations

Media Partners

Speakers & Panelists
Jason Chu
Chairman, Asia Pacific Customer Service Consortium
Topic: Discovering CRE Innovation & Integration|Meeting Future Customer Demand Today

Tatsumi Yamashita
CEO, Help Desk Institute Japan
Topic: Learn from HDI Contact Center Benchmarking

Tom Mehrmann
Chief Executive, Ocean Park
Topic: Service Leadership - Innovation and Empowerment

Charles Mok
Legislative Councilor (IT), HKSAR Government
Topic: Power of Social Influence, CRM and Customer Perception

Yi-Ching Chen
DGM, Department of Customer Service, Chunghwa Telecom Co., Ltd
Topic: Online and Offline Touching Service and Utilizing Social Innovation to Retain Customers

Cut Noosy Keumalafajri
Senior General Manager, PT XL Axiata Tbk, Indonesia
Topic: Getting the Best Out of Our Managed Services Partnership

Shirley Yeung
Director, CRM, CSL Limited
Topic: The CSL Journey to Customer Advocacy

Stephen Tai
Telebet Manager (Tin Shui Wai), The Hong Kong Jockey Club
Topic: Modern Workplace Design for Contact Centres

Malcolm Chiu
Chief Information Officer, QNet Ltd.

Christina Wong
Managing Director, Management Consulting Accenture, Hong Kong
Topic: Engaging Non-Stop Customers

Sebantian Kuntz
International Business Development & Board Member Tripolis Solutions, Netherland
Topic: Email 3.0, Dynamic Email As Integral Part of Innovative Crosschannel Dialogue Marketing

Simon Lee
Regional Director for Asia Interactive intelligence Inc.
Topic: Future of Service Delivery

Ibu Wardhani Soedjono
Managing Director, PT VADS Tbk., Indonesia
Topic: Quo Vadis, Customer Experience?

Danny Yeung
Chief Executive Officer, Groupon Hong Kong

Zhao Li
Chief Executive Officer, Grand Media
Topics: Using Social Media to create Customer Service Excellence

Andy Liu
Operations Manager, IBM Solution & Services (Shenzhen) Co., Ltd (ISSC)
Topics: Integrated Service Desk Delivery for Customer Centric Support

Thomas Yip
Managing Director, Seascope Risk Services (Hong Kong) Limited

Mr. Guo Manjiang
Deputy general manager, China Pacific Life Insurance Co Yunnan branch

Sinamar Reyes
Research and Development Manager for International Operations, QNET
Topics: Building the next Cloud, Social, Mobile CRM for the Future Global Consumers

Ms. Rita Suttarno
Senior Executive – Social Media, QNET
Topics: Building the next Cloud, Social, Mobile CRM for the Future Global Consumers

Mr. PHUAH, Aik Chong
Vice President, Information Technology, Astro Malaysia Holdings Berhad
Topic: Driving Customer Relationship Excellence with Innovation, Technology and Integration


Please download the Summit Brochure from HERE

Photo Gallery