Past Summit – APCSC | Asia Pacific Customer Service Consortium

CRE & CSQS Roundtable and
CRE & CSQS Leadership Summit

APCSC Summit 2014

International Customer Relationship Excellence （CRE）&
Customer Service Quality Standard （CSQS） Leadership Summit 2014
Date：12-13 June 2014
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
Theme: Online & Offline Integration on Customer Experience Management for CRE Customer Journey

INTRODUCTION

International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 12-13 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

How do you retain your valuable customers during economic recovery?
How do you maintain your competitiveness facing the globalization and market turbulence?
How do you achieve leadership in different areas to sustain your business growth?
How do you create sustainable business success with service innovation and CRM?
How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2014 is an invaluable OPPORTUNITY for you to achieve these business goals!

SUMMIT THEMES

Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference: