APCSC Summit 2015

International Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit 2015
Date:11-12 June 2015
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
Theme: Successful Engagement to Innovate and Strengthen Loyalty and CRE Leadership


International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong o11-12 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.

At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?
  • How do you maintain your competitiveness facing the globalization and market turbulence?
  • How do you achieve leadership in different areas to sustain your business growth?
  • How do you create sustainable business success with service innovation and CRM?
  • How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2014 is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Successful Engagement to Innovate and Strengthen Loyalty and CRE Leadership
Sponsors & Supporting Organizations


International Gold Sponsor

CRE Awards Dinner Sponsor

Supporting Organizations

Media Partners

Speakers & Panelists
Jason Chu
Chairman, Asia Pacific Customer Service Consortium
Topic: Successful Engagement to Innovate and Strengthen Loyalty and CRE Leadership

Tatsumi Yamashita
CEO, HDI – Japan Eptica, UK
Topic: Customer Experience Management Trend and Benchmarking in Japan

Tom Mehrmann
Chief Executive, Ocean Park
Topic: Sustainable Leadership

Charles Mok
Legislative Councilor (IT), HKSAR Government
Topic: Social Media Strategic Value in the current business environment

Shalilatharash Jalil
Head of Distribution Technology, AIA Bhd.
Topic: AIA Digital Platform Revolution

Prof. Gerard Prendergast
Head, Marketing Department, Hong Kong Baptist University
Topic: Leveraging Online Word of Mouth

Stanley Kan
Director, Service Delivery, Hong Kong Airlines Limited
Topic: Hong Kong Airlines Service Innovation and Best Practices

Michael Fong
Head of CS, Asia, Fidelity Worldwide Investment
Topic: Strategic Steps to Achieve Customer Relationship and Experience Excellence in Financial Services Industry

Rosa Ho
Customer Services Controller, The Hong Kong Electric Co.,Ltd.
Topic: Customer Relationship Excellence for Public Service Innovation in Customer Caring

Malou Caluza
Chief Marketing Officer, QNet Ltd.
Topic: Driving Global eCommerce with Multi-Channel, Mobile, Apps and Social Media Integration

Alex Pang
Director, eCommerce, FWD Life Insurance
Topic: Web Analytics and Digital Marketing

Lawrence Wong
Managing Director, GCE Counsulting Limited
Topic: Technology Trends 2015

Jack Chan
General Manager, The Specialist Consortium Ltd.
Topic: Finally, Tele-medicine that works!

Hennie Heymans
Managing Director, DHL Express South Africa
Topic: Straight to the Top Strategy for Effective Leadership & Organizational Development

Mimi Fu
Director of Training & Development, Ocean Park Hong Kong
Topic: Ensuring Ocean Park is an Employer of Choice

Mike Mi
President, Academy of Contact Center & BPO (ACCB)

Mr. Wang Yan
Overseas Service Technical Director, Haier Electrical Appliances Corp. Ltd, Qingdao, China
Topic: Knowledge Management Cloud Platform in Mobile Internet Era


Please download the Summit Brochure from HERE

Photo Gallery