CRE & CSQS Leadership Summit
International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2017
Theme: Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index
Date：15-16 June 2017
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
INTRODUCTION
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 15-16 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:
- How do you retain your valuable customers during economic recovery?
- How do you maintain your competitiveness facing the globalization and market turbulence?
- How do you achieve leadership in different areas to sustain your business growth?
- How do you create sustainable business success with service innovation and CRM?
- How to reduce business costs with self services and environmental strategies?
The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2017 is an invaluable OPPORTUNITY for you to achieve these business goals!
SUMMIT THEMES
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:
- Develop Future Competitive Edge in the Omnichannel Age
- Asian Service Culture and Customer Experience Innovation
- Big Data and Social Media Strategies for Sustainable Growth
- Internet+ and Innovation to Uplift Loyalty
- CRE Leadership and CSR Engagement Best Practices
- Effective Service Delivery and Innovative Solutions for Mass Public
Media Partners
Supporting Organizations
HK International Innovation Expo Sponsor
CRE Awards Dinner Sponsor
International CEO Luncheon Sponsor
International Gold Sponsor
Organizer
Chairman Asia Pacific Customer Service Consortium
Chief Customer Service Officer, Telstra
CEO & General Manager, Manulife Cambodia
General Manager, Celki VitalAire
Chief Customer Experience Officer, AIA Bhd.
CEO, HDI – Japan
Head of Customer Experience, AXA Hong Kong
Senior Manager (Customer Supplies), The Hongkong Electric Co., Ltd.
Vice President – Channel Operation Management and Convergence Product, Far EasTone Telecommunications Co., Ltd
Principal Consultant, North Asia, Nuance Communications
SME Online Service Senior Manager, Lenovo Services, Beijing, China
Director, Head of Financial Controlling, DHL Express (Hong Kong) Limited
CEO, Grand Media
General Manager, Regus Business Service (Shenzhen)
Customer Service and Support Director, Asia Pacific Energy Recovery Inc.
Overseas Service Technical Director, Haier Overseas Electric Appliances Corp. Ltd
Transversal Customer Experience Lead, AXA China Region Insurance Co Ltd
Founder, Digital Billions Pte Ltd
Operation Director, Teleperformance China
President, The Institute of Crisis and Risk Management
Chief Information Officer, BCT Financial Limited
Senior Programme Director / College Principal Lecturer, HKU SPACE Executive Academy
Please download the Summit Brochure from HERE
