APCSC Summit 2018

International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2018
Theme: Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy
The Belt and Road International Strategic Develop Opportunities & Challenges
Date:14-15 June
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong


International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 14-15 June will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.


At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:

  • How do you retain your valuable customers during economic recovery?
  • How do you maintain your competitiveness facing the globalization and market turbulence?
  • How do you achieve leadership in different areas to sustain your business growth?
  • How do you create sustainable business success with service innovation and CRM?
  • How to reduce business costs with self services and environmental strategies?

The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2018 is an invaluable OPPORTUNITY for you to achieve these business goals!


Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:

  • Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
  • The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
  • Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
  • Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
  • CRE Leadership and Corporate Brand Engagement Best Practices
  • A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services


Media & Newspaper Coverage

CRE & CSQS Roundtables

Sponsors & Supporting Organizations
Speakers & Panelists
Jason Chu
Chairman Asia Pacific Customer Service Consortium
Big Data, InnoTech, A.I. Accelerate Sharing & Experience Economy

Tatsumi Yamashita
CEO, HDI – Japan
Contact Center Benchmarking and Knowledge-Centered Service

Jaiporn Srisakul
Managing Director, Advanced Contact Center Co., Ltd, Thailand
Digital Transformation Journey to Offer International Service, Commerce, Culture and Customer Experience Innovation

Robert Elliott
CEO & General Manager, Manulife Cambodia
Achieving CSR and Customer Engagement Excellence in Cambodia

Sudesh Thevasenabathy
Head of Customer Care Management, AXA Hong Kong
Head of Customer Care Management, AXA Hong Kong

Jit Seng Ng
Chief Customer Experience Officer, AIA Bhd.
Innovation in AIA

Belinda Kuo
Senior Vice President, Head of Customer Centre DBS Bank (Taiwan)
DBS Customer Centre Transformation

Connie Cheung
Channel Executive, Watson Customer Engagement, Greater China Group, IBM Greater China Group IBM
Put Smart in Customer Experience – How AI-Enhanced Customer Experience Differentiate

Bradly Moore
Senior Director, Sales Operations Genesys APAC
Innovation in Omnichannel Customer Experience Platform

Kitty Xu
National CS Development Support Manager, DHL-Sinotrans Int'l Air Courier Ltd.
Being Insanely Customer Centric

Silvia Yu
Online Service Delivery Senior Manager Lenovo ChinaLenovo Services, Beijing, China
Intelligent Lenovo Serving ChinaIntegration

Yan jiang
Deputy Manager, Information Center, Shenzhen Gas Corporation Ltd, Shenzhen Gas Corporation Ltd.
The Transformation and Upgrading of the Traditional Gas Industry by Intelligent Service

Tommy Fan
Regional Director, Taiwan Hong Kong Macau, Xiaoi Robot Technology (HK) Ltd
Artificial Intelligence for better Human Interactions

Mukesh Pilania
Managing Director & CEO, Yantrik
Successful Strategies for Omni-channel Transformation Roadmap based on Digital & Data Pillars

Susan Pollock
Senior Vice President, Teleperformance
Outsourcing up is the trend of Customer Services center

Viola Lam
Founder & CEO, Find Solution Artificial Intelligence Group
Leverage on Personalized Learning Experience, Big Data and Analytics to Enhance Corporate Profitability

Yazhou Xiao
Assistant professor and deputy director, Marketing and Circulation Management Department, University of Science and Technology of China
Innovative Science and Technology in the Intelligent City

Rotha Chana
Assistant Vice President & Chief Agency Officer Manulife Cambodia

Nara Kann
Chief Client Officer, Manulife Cambodia

Eric Cheng
Principal Consultant Innovative Business Accelerator Co Ltd.

Alexander Chan
Senior Programme Director/College Principal Lecturer, HKU SPACE Executive Academy

Mike Mi
Secretariat Internet Customer Center Professional Committee China Council for International Investment Promotion

Li ShuTao
General Manager, Customer Relationship Management Department Shenzhen Gas Corporation Ltd.

Amy Zhao
Senior Director, Customer Service Center, 北京瑞金麟網路技術服務有限公司


Please download the Summit Brochure from HERE

Photo Gallery