CRE & CSQS Leadership Summit
International Customer Relationship Excellence (CRE) &
Customer Service Quality Standard (CSQS) Leadership Summit 2020
Theme:
Game Changers: CX Digital Leadership, 5G, CRE Index, Big Data, A.I.oT Ecosystem
Date：13 November 2020
Venue: Crowne Plaza Hong Kong Kowloon East, Hong Kong
INTRODUCTION
International CRE and CSQS Leadership Summit to be held in cosmopolitan Hong Kong on 13 November will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
At this CRE Leadership Summit, distinguished speakers from government, academia and market leaders in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and CRM wisdom on the following subject matters:
- How do you retain your valuable customers during economic recovery?
- How do you maintain your competitiveness facing the globalization and market turbulence?
- How do you achieve leadership in different areas to sustain your business growth?
- How do you create sustainable business success with service innovation and CRM?
- How to reduce business costs with self services and environmental strategies?
The Customer Relationship Excellence and Customer Service Quality Standard Leadership Summit 2020 is an invaluable OPPORTUNITY for you to achieve these business goals!
SUMMIT THEMES
Distinguished speakers from government departments, academia, and market leaders will share their experience and address the following six sessions at the Conference:
- Develop Future New Retail O2O2O Competitive Edge in the Omnichannel Age
- The Belt and Road International Service, Commerce, Culture and Customer Experience Innovation
- Big Data, A.I., and Social Media Strategies for Corporate Sustainable Growth
- Internet+ Sharing & Experience Economy to Uplift Brand Loyalty
- CRE Leadership and Corporate Brand Engagement Best Practices
- A.I., Outsourcing Services and Innovative Technologies Uplift Mass Public Services
Media & Newspaper Coverage
Sponsors
Supporting
Co-organizer
Organizer
Under Secretary for Commerce & Economic Development
HKSAR Government
Associate Director-General of Investment Promotion
Invest Hong Kong
APAC COO INVESTOR SALES
Citi HK
Chairman
Asia Pacific Customer Service Consortium
Chair Professor
Department of Industrial Engineering and Decision Analytics
HKUST
Department of Computer Science & Engineering and Director
HKUST Big Data Institute
China Council for International Investment Promotion Secretariat
ICCPC
General Manager, District Facility Services
West Kowloon Cultural District Authority
VP DIBS & Process Excellence
Teleperformance APAC
Senior Advisor
Shanghai Fudan University
| 18th International CRE Leadership Summit Agenda 2020 November 13 |
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Morning CXO Forum Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem |
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8:45 |
Registration & Networking Morning Coffee |
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9:15 |
Summit Opening Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium |
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9:30 |
Mr. Charles Ng, Associate Director-General of Investment Promotion, Invest Hong Kong Topic: Investment Promotion Initiatives under the Covid-19 Pandemic |
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10:00
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Mr. Michael Costevec, VP DIBS & Process Excellence, Teleperformance APAC Topic: Digital Transformation in the time of Covid |
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10:25 |
Mr. Graham Tier, General Manager, District Facility Services, West Kowloon Cultural District Authority Topic: West Kowloon Cultural District – The journey to world class Arts, Cultural and Public Open Space facilities |
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10:55 |
CXO Forum: Game Changers: CX Digital Leadership, Innovation & A.I.oT Ecosystem |
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11:30 |
Networking Tea Break |
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18th International CRE Awards Luncheon Ceremony |
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12:00 |
Chairman’s welcome: Mr. Jason Chu Guest of Honor: Dr. Bernard Chan, JP, Under Secretary for Commerce & Economic Development, HKSAR Government Prof. Fugee Tsung, Chair Professor, Hong Kong University of Science and Technology |
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12:30 |
Luncheon Begin Corporate Awards & Individual Awards Presentation |
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14:00 |
Press Release & Group Photo Taking |
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Afternoon CXO Forum Game Changers: Big Data, HK CRE Index, Customer Loyalty Industry Benchmarking |
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14:30 |
Prof. Fugee Tsung, Chair Professor, Department of Industrial Engineering and Decision Analytics, Hong Kong University of Science and Technology Topic: The Big-Data Driven Customer Satisfaction Index with Text Mining and Data Fusion |
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14:50 |
Prof. Lei Chen, Department of Computer Science & Engineering; Director of HKUST Big Data Institute Topic: Improving Customer Satisfaction Index with Big Data |
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15:10 |
Mr. Mike Mi, China Council for International Investment Promotion Secretariat, ICCPC Topic: Technology Enables Customer Experience |
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15:30 |
Mr. Gregory Au-Yeung, Senior Advisor, Fudan University Topic: Customer Value Creation through AI & Data |
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15:50 |
CXO Forum: Game Changers: Big Data HK CRE Index, Customer Loyalty Industry Benchmarking |
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16:20 |
Networking Tea Break |
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16:45 |
Evaluation Form & Lucky Draw |
