People Site
Certification Winners
Certification Winners
Winner of the 2019 People Site Certification:
- Mead Johnson Nutrition (Hong Kong) Limited
- Quality HealthCare Medical Services Limited
Delegates from Mead Johnson and Quality HealthCare Medical Services Ltd., received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 21 June 2019 – Two leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific, and global markets.
Press Release / 新聞稿
Press Release / 新聞稿
Winner of the 2019 People Site Certification:
Quality HealthCare Medical Services Limited
- People Site Certification
Delegates from Quality HealthCare Medical Services Ltd. received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC
“We are delighted to be awarded by the Asia Pacific Customer Service Consortium for 14 consecutive years. This is the recognition of our commitment and a motivation to all our staff to continue the provision of top quality customer services. The 24-hour medical call centre of our Customer Services Department often acts as the first point of customer contact. The Department handles over 70,000 calls and 7,000 emails a month including enquiries on panel doctors’ information, appointment booking, emergency assistance, and inpatient admissions. We are always actively listening to our customers’ feedbacks, and we treat them as useful resources for our ongoing improvement and measurement of success. As a market leader in medical call centre, we will allocate adequate resources to empower our staff through training, certification and knowledge management to strive for all rounded service excellence.”
Ms. Elaine Chu, General Manager
Quality HealthCare Medical Services Ltd.
Winner of the 2019 People Site Certification:
Mead Johnson Nutrition (Hong Kong) Limited
- People Site Certification
Delegates from Mead Johnson Nutrition, Hong Kong & Taiwan received People Site Certificate and Trophy from Mr. Jason Chu, Chairman of APCSC
“Mead Johnson Nutrition is honored to receive The People Site Certification from APCSC once again this year. This achievement not only recognizes our efforts in customer service excellence, but also encourages us to continue to aim for new heights. We are proud to have served Hong Kong parents for the past 50 years with innovative, high-quality and science-based pediatric nutrition products. We are committed to continuing our efforts in becoming the trusted partner to parents, to give every child the best start in life.”
Mr. Pankaj Agarwal, General Manager
Mead Johnson Nutrition, Hong Kong & Taiwan