• Best AI Technology Service of the Year (Government)
• Best Blockchain Solutions of the Year (Government)
• Best Internet of Things Project of the Year (Government)
• Project Manager of the Year (Government)
• Customer Service Manager of the Year (Contact Center – Government)
• Merit Certificate Project Manager of the Year

“The Electrical and Mechanical Services Department is greatly honoured to have been recognised by the panel of judges and to have received multiple awards. These accolades serve as a testament to our unwavering commitment to excellence and our dedication to harnessing innovation and technology (I&T) to enhance customer experience. They hold particularly special significance as we celebrate the 75th anniversary of the department this year. Our department has not only safeguarded electrical and mechanical safety in Hong Kong but also fulfilled its role as an “Innovation Facilitator” by promoting the I&T development of the city and developing solutions that benefit our client departments, the E&M trade and the public. Looking ahead, we will continue to leverage our expertise, embrace innovation, and contribute to the city and our country’s development.”

Mr. Y. H. Pang Director Electrical and Mechanical Services Department

• Best AI Technology Service of the Year (Outsourcing Service)
• CEO of the Year (Outsourcing Service)

“I am honored to receive the ‘CEO of the Year’ award. I would like to express my gratitude to the organizing committee of APCSC (Asia Pacific Customer Service Consortium) for hosting this event and bestowing this honor upon me after a rigorous evaluation process. Over the past few years, our company has encountered numerous challenges and opportunities. As the CEO, I have consistently adhered to a people-oriented management philosophy and embraced the corporate values of ‘customer centricity, integrity and responsibility, entrepreneurship, collaborative win-win, sustainable growth, and pursuit of excellence.’ I believe that only when employees can realize their full potential within a dynamic and innovative team can we propel the company forward. At the same time, we will continue to focus on the growth and development of our employees, providing them with more opportunities and a harmonious working environment to achieve personal fulfilment and contribute to the company’s collective growth. This award not only recognizes me, but also serves as a driving force and inspiration for higher expectations. As the CEO, I will continue to lead the team and actively respond to market changes and challenges. We will continue to promote innovation and development within the company, constantly improving the quality of our services, and providing better solutions to our customers. We aspire to be the most trusted partner and catalyst for success for both our customers and employees, enabling our customers to thrive in fierce competition and empowering talent to continuously evolve in a changing world.  Finally, I would like to express my gratitude once again to the organizing committee of APCSC for their recognition. We will continue to persist in our goals, pursue quality, and maintain a positive outlook for the future as we strive to achieve our vision and objectives. Thank you all!”

Mr. Liang Peng CEO & Co-founder Sichuan Rongcheng Leiming Technology Co., Ltd.