Qingdao CRE & CSQS Roundtable January 15, 2013

Qingdao, China – January 15, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Group in Haier University in Qingdao. The CRE & CSQS Roundtable, with the theme of “Global Support CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives with great discussions. 2013_1_15_APCSC_Haier-Qingdao_Roundtables_Press_Release_EN_f-1.pdfREAD DETAIL IN PDF

Shenzhen CRE & CSQS Roundtable January 24, 2013

Shenzhen, China – January 24, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Hong Kong and Mainland China on the Social CRM, Customer Service, Marketing & PR. 2013_1_24_APCSC_Aeon_Shenzhen_Roundtables_Press_Release_eN.pdfREAD DETAIL IN PDF

Taipei CRE & CSQS Roundtable February 20, 2013

Taipei – February 20, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Quality Society in Taipei. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Taiwan on the Social CRM, Customer Service, Marketing & PR 2013_2_20_APCSC-CSQ_Taipei_Roundtables-Press-Release_CN_f-1.pdfREAD DETAIL IN PDF

Bangkok CRE & CSQS Roundtable March 7, 2013

Bangkok, Thailand – March 7, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Info Service Plc (AIS) in Bangkok. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Thailand to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_3_7_APCSC-AIS_Bangkok_Roundtable-Press-Release_EN-1.pdfREAD DETAIL IN PDF

Singapore CRE & CSQS Roundtable March 11, 2013

Singapore – March 11, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd in Singapore. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience in an Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Singapore to exchange best practices on creating better consumer experience in an Omni-channel world and staff motivation. 2013_3_11_APCSC-DHL_Singapore_Roundtables-Press-Release_EN_f-1.pdfREAD DETAIL IN PDF

Jakarta CRE & CSQS Roundtable March 15, 2013

Jakarta, Indonesia – March 15, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with PT XL Axiata, Tbk in Jakarta. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, securities, logistics, information technology, government, entertainment, telecommunications, direct marketing, e-commerce, financial and insurance sectors from Indonesia to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_3_15_APCSC-PT_Jakarta_Roundtables-Press-Release_EN-r-1.pdfREAD DETAIL IN PDF

Guangzhou CRE & CSQS Roundtable March 28, 2013

Kuala Lumpur CRE & CSQS Roundtable April 10, 2013

Kuala Lumpur, Malaysia – April 10, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Dragonfire Corporate Solutions Sdn Bhd & Emerging Journey Asia Sdn Bhd in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial and public utility sectors from Malaysia to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_4_10_APCSC-Dragonfire_KL_Roundtables-Press-Release_EN-1.pdfREAD DETAIL IN PDF

Singapore CRE & CSQS Roundtable April 11, 2013

Singapore – April 11, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Land Transport Authority in Singapore. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Singapore to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_4_11_APCSC-LTA_SG_Roundtables-Press-Release_EN-1.pdfREAD DETAIL IN PDF

Kunming CRE & CSQS Roundtable April 19, 2013

Kunming – April 19, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance (group) Co., Ltd. in Kunming. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience in An Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Kunming to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_4_19_APCSC-CPIC_Kunming_Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF

Shenzhen CRE & CSQS Roundtable April 22, 2013

Shenzhen – April 22, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shenzhen to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_4_22_APCSC-Hui-Cheng_Shenzhen_Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF

Shanghai CRE & CSQS Roundtable April 24, 2013

Shanghai – April 24, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shanghai to exchange best practices on Social CRM, Customer Service, Marketing & PR. 2013_4_24_APCSC-DHL_Shanghai_Roundtables-Press-Release_CN-_2_-r-1.pdfREAD DETAIL IN PDF

Kuala Lumpur CRE & CSQS Roundtable August 1, 2013

Kuala Lumpur – August 1, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad in Kuala Lumpur. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, banking, e-commerce, financial, entertainment and healthcare sectors from Malaysia to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 2013_8_1_APCSC_Astro_MY_Roundtables_Press_Release_EN-1.pdfREAD DETAIL IN PDF

Shenzhen CRE & CSQS Roundtable August 23, 2013

Shenzhen – August 23, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. and Tang Jiu Group. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including retail, logistic, information technology, direct marketing, e-commerce, financial and banking, and sectors from customer services, marketing, sale, quality control and strategy development to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 2013_8_23_APCSC_Hui-Cheng_Shenzhen_Roundtables-Press-Release_CN_f-1.pdfREAD DETAIL IN PDF

Hong Kong CRE & CSQS Roundtable September 16, 2013

Hong Kong – September 16, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club at the Happy Valley Racecourse, Happy Valley, Hong Kong. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Experience, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, insurance, e-commerce, financial, entertainment, direct marketing, retail and public utility sectors from Hong Kong to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 2013_9_16_APCSC-HKJC_HK_Roundtables-Press-Release_EN_f-1.pdfREAD DETAIL IN PDF

Guangzhou CRE & CSQS Roundtable September 26, 2013

Guangzhou – September 26, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Guangdong Provincial Branch at the the Jie Tai Plaza, Guangzhou. The CRE & CSQS Roundtable, with the theme of “Creating Tomorrow’s Consumer Experience with CRE Innovation & Integration”, has attracted experts and senior executives of CRM, Customer Service, Marketing, and Strategic Development fields from different industries from Guangzhou to exchange best practices on CRM strategies. 2013_9_26_APCSC_AIA_Guangzhou_Roundtables-Press-Release_CN-r2.pdfREAD DETAIL IN PDF

Singapore CRE & CSQS Roundtable September 30, 2013

Singapore – September 30, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Singapore to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 2013_9_30_APCSC-DHL_SG_Roundtables-Press-Release_EN-2.pdfREAD DETAIL IN PDF

Hong Kong CRE & CSQS Roundtable November 7, 2013

Hong Kong– November 7, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group at the DHL Air Express Centre, Singapore. The CRE & CSQS Roundtable, with the theme of “Customer Relationship Excellence Contact Center Successes and Innovations”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, IT, Digital, PR, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, logistic, e-commerce, media and entertainment sectors from Hong Kong to exchange best practices on Contact Center Successes and Innovations. 2013_11_7_APCSC-DYX_HK_Roundtables-Press-Release_EN.pdfREAD DETAIL IN PDF

Taipei CRE & CSQS Roundtable December 2, 2013

Taipei – December 2, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Digital, Social, Mobile Innovation Excellence and Service Leadership”, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting and Design sectors from Taipei to exchange best practices on Digital, Social, Mobile Innovation Excellence and Service Leadership. 2013_12_2_APCSC_CSQ_CHT_TW-Roundtables-Press-Release_CN-_3-1.pdfREAD DETAIL IN PDF

Shenzhen CRE & CSQS Roundtable December 16, 2013

Shenzhen– December 16, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Customer Relationship Excellence Contact Center Successes and Innovations”, has attracted experts and senior executives of Customer Service & Customer Experience Management, Marketing, Operation Management, Sales & Business Development fields from different industries including IT, Commerce, Insurance, Retail, Consulting, Properties and Catering sectors from Shenzhen to exchange best practices on Customer Relationship Excellence Contact Center Successes and Innovations. 2013_12_16_APCSC_AEON_SZ-Roundtables-Press-Release_CN-f-1.pdfREAD DETAIL IN PDF

Hong Kong CRE & CSQS Roundtable December 19, 2013

Hong Kong – December 19, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd.. The CRE & CSQS Roundtable, with the theme of “Customer Engagement, Social Media Monitoring & Listening, and Market Analytics”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Customer Engagement, Social Media Monitoring & Listening, and Market Analytics. 2013-12-19-APCSC-QNET-Tripolis-Digital-Bronco-HK-Roundtable-Press-Release-EN-1.pdfREAD DETAIL IN PDF