CRE & CSQS Leadership Summit
Hong Kong CRE & CSQS Roundtable January 8, 2015
Hong Kong – January 8, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Feedback, Conflict Management & Monitoring”, has attracted C-level executives and directors from cross industries including banking, insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-1-8-APCSC_HangLung_HK_Roundtable-PressRelease-EN-r.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable January 9, 2015
Shenzhen, China – January 9, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Academy of Contact Center & BPO. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience, Environmental, Corporate Social Responsibility”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_01_09_APCSC_Shenzhen_ACCB_SZ-Roundtable_PressRelease_CN.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable March 6, 2015
Guangzhou, China – March 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet Group. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Contact Center, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_03_06_APCSC_Guangzhou_DYXnet_GZ-Roundtables-Press-Release_CN.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable March 10, 2015
Singapore – March 10, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including banking, insurance, logistics, telecommunication, direct marketing, property management, information technology, retail,e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-3-10-Roundtable-PressRelease-EN.pdfREAD DETAIL IN PDF
Thailand CRE & CSQS Roundtable March 13, 2015
Bangkok, Thailand – March 13, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Bangkok to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-3-13-ACC-Thailand-Roundtable-PressRelease-EN.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable March 16, 2015
中國，北京– 2015 年3 月16 日 – 亞太顧客服務協會（APCSC）聯同聯想服務、呼叫中心與服務外包研究院在北京聯合舉辦 了傑出顧客關係服務（CRE）及優質顧客服務標準（CSQS）圓桌會議。本次會議圍繞「聯絡中心、忠誠度、顧客體驗及表現 管理中的傑出顧客關係服務領導力」的主題，吸引了多位來自資訊科技、金融、商業、零售、物流、保險及顧問的客戶關係管 理、顧客服務、市場行銷的管理層和相關專家參加，並在圓桌會議中就企業社會責任策略展開熱烈的討論。 2015_03_16_APCSC_Beijing_Lenovo_BJ-Roundtables-Press-Release_CN.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable March 19, 2015
Shanghai, China – March 19, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_03_19_APCSC_Shanghai_Hang-Lung_SH-Roundtables-Press-Release_CN-r.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable March 30, 2015
Hong Kong – March 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment,e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-3-30-Hang-Lung-HK-Roundtable-PressRelease-EN-_3_-R.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable April 16, 2015
Shenzhen, China – April 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen) Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_04_16_APCSC_Shenzhen_AEON-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable April 21, 2015
Shanghai, China – April 21, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_04_21_APCSC_Shanghai_AIA-Roundtable-Press-Release_CN-r.pdfREAD DETAIL IN PDF
Qingdao CRE & CSQS Roundtable April 22, 2015
Qingdao, China – April 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Electrical Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Service Center, Loyalty, Experience, Social Media & Performance Management”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_04_22_APCSC_Qingdao_Haier-Roundtable-Press-Release_CN-f.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable April 24, 2015
Beijing, China – April 24, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Life Insurance Company Ltd.. The CRE & CSQS Roundtable, with the theme of “Successful Engagement to Innovate and Strengthen Customer Loyalty and CRE Leadership”, has attracted C-level executives and directors from cross industries including insurance, logistics, telecommunication, direct marketing, property management, information technology, retail, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_04_24_APCSC_Beijing_China-Post-Insurance-Roundtable-Press-Release_CN-r.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable May 6, 2015
Malaysia, Kuala Lumpur – May 6, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology,entertainment, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-5-6-AIA-KL-Roundtable-PressRelease-EN.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable May 13, 2015
Taipei – May 13, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chain Sea Information Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Social Media & O2O Contact Center Integration for Customer Experience Management”, has attracted C-level executives and directors from cross industries including financial, insurance, banking, telecommunication, direct marketing, property management, information technology, entertainment, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_05_13_APCSC_Taipei_Chainsea-Roundtable-Press-Release_CN-rr.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable July 27, 2015
Shenzhen, China – July 27, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Zhong Bo Cheng Group. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen, China to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_07_27_APCSC_Shenzhen_ZhongBoCheng-Roundtable-Press-Release_CN-r.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable July 28, 2015
Hong Kong – July 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-7-28-ChinaTelecomGlobalLimited-HK-RT-PressRelease-r.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable August 26, 2015
Shanghai – August 26, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Jiangsu Chengzhong Garden Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_08_26_APCSC_Shanghai_ChengzhongGarden-Roundtable-Press-Release_CN-f.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable August 28, 2015
Beijing – August 28, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Post Insurance. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_08_28_APCSC_Beijing_China-Post-Insurance-Roundtable-Press-Release_CN-F.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable September 17, 2015
Malaysia, Kuala Lumpur – September 17, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Malaysia to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-09-17-Astro-KL-RT-PressRelease.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable September 18, 2015
Singapore – September 18, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Explore the transformational frontier of CRE Experience Economy”, has attracted C-level executives and directors from cross industries including retail, direct marketing, information technology, entertainment, financial, logistics, insurance, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-09-18-DHL-SG-RT-PressRelease.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable September 22, 2015
Shenzhen – September 22, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 深圳棠仁堂生物科技有限公司. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy”, has attracted C-level executives and directors from cross industries including telecommunication, direct marketing, information technology, entertainment, financial, insurance, banking, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_09_22_APCSC_Shenzhen_HuiCheng-Roundtable-Press-Release_CN-_00000004_.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable October 30, 2015
Hong Kong – October 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including entertainment,airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-10-30-OceanPark-HK-RT-PressRelease.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable November 13, 2015
Hong Kong – November 13, 2015 –Hong Kong Airlines Limited held the Best Practice Sharing Session and invited Mr. Jason Chu, Chairman, APCSC, International CRE Awards Panel of Judge to the honorable speaker with the topic of “CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including airlines,entertainment, healthcare, transportation, information technology, logistics, and internet security sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-11-13-HKAirlines-HK-RT-PressRelease-r.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable November 16, 2015
Beijing – November 16, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of All media Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, airlines, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_11_16_APCSC_Beijing_Lenovo-Services-Roundtable-Press-Release_CN-f.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable November 30, 2015
Hong Kong – November 30, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Change and Transformation of Omni Channel Customer Center in the Internet+ Age”, has attracted C-level executives and directors from cross industries including entertainment, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance,e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015-11-30-HKJC-HK-RT-PressRelease-r.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable December 14, 2015
Taiwan, Taipei – December 14, 2015 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2015_12_14_APCSC_Taipei_CSQ-Roundtable-Press-Release_CN-f.pdfREAD DETAIL IN PDF