CRE & CSQS Leadership Summit
Hong Kong CRE & CSQS Roundtable October 31, 2018
Hong Kong – October 31, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with The Open University of Hong Kong (OUHK). The Asia Pacific Customer Loyalty Award Forum with the theme of “Internet+ Experience & Sharing Economy to Engage Brand Loyalty” and “Artificial Intelligent and HRM Services, Training and People Development” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy. 2018-10-31-AP-CX-Loyalty-Awards-Forum-RT-OUHK-PressRelease-f.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable December 6, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with IBM Singapore Pte Ltd. The CRE & CSQS Roundtable with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” has attracted C-level executives and directors from cross industries including information technology, e-commerce, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018-12-6-SG-RT-IBM-PressRelease-r.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable November 15, 2018
Shanghai – November 15, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with AIA China. The Asia Pacific Customer Loyalty Award Forum with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy. 2018_11_15_APCSC_SH_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable November 13, 2018
Beijing – November 13, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Asia Pacific Customer Loyalty Award Forum together with Teleperformance China. The Asia Pacific Customer Loyalty Award Forum with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing” have attracted C-level executives and directors from cross industries including e-commerce, IT, hospitality, telecom, direct marketing, logistics, retail, entertainment, financial, public service, healthcare, and media sectors from Asia Pacific to explore innovation and shape leadership in Customer Relationship Excellence in order to elevate Service Brand Loyalty in the New Economy. 2018_11_13_APCSC_BJ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable November 6, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Channel Beyond Customer Care Co., Ltd. The CRE & CSQS Roundtable, with the theme of “ Internet+ Experience & Sharing Economy to Engage Brand Loyalty”, has attracted C-level executives and directors from cross industries including Consumer Electronics, information technology, outsourcing Service, telecommunications, insurance, banking, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_11_06_APCSC_GZ_Roundtable_PressRelease-rrr.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable September 27, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Sharing Appliance. The CRE & CSQS Roundtable, with the theme of “ Create Customer Brand Loyalty through Internet + Sharing and Experience Economy”, has attracted C-level executives and directors from cross industries including Consumer Electronics, information technology, outsourcing Service, telecommunications, insurance, banking, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_09_27_APCSC_SZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable September 19, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Far EasTone Telecommunications. The CRE & CSQS Roundtable, with the theme of “Develop Future New Retail Experience & Competitive Edge in the Omnichannel Age”, has attracted C-level executives and directors from cross industries including telecommunications, insurance, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_09_19_APCSC_TP_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable August 14, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Artificial Intelligent and Human Customer Service, Sales and Marketing”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, outsourcing Service, banking, information technology, public service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018-08-14-HK-RT-HKUSPACE-PressRelease.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable August 2, 2018
Guangzhou – August 2, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable, with the theme of “Artificial and Intelligent Customer Service Big Data Marketing”, has attracted C-level executives and directors from cross industries including Public Utility, information technology, telecommunications, outsourcing Service, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_08_2_APCSC_GZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable July 31, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Shenzhen Gas Group Co., Ltd. . The CRE & CSQS Roundtable, with the theme of “Artificial and Intelligent Customer Service Big Data Marketing ”, has attracted C-level executives and directors from cross industries including Public Utility, information technology, telecommunications, outsourcing Service, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_07_31_APCSC_SZ_Roundtable_PressRelease-r.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable May 18, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Teleperformance China. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, has attracted C-level executives and directors from cross industries including insurance, banking, information technology, telecommunications, outsourcing Service, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_05_18_APCSC_BJ_Roundtable_PressRelease-1.pdfREAD DETAIL IN PDF
Cambodia CRE & CSQS Roundtable May 2, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience” has attracted C-level executives and directors from cross industries including e-commerce, information technology, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_04_11_APCSC_GZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable April 24, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience” has attracted C-level executives and directors from cross industries including e-commerce, information technology, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_04_11_APCSC_GZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable April 11, 2018
Guangzhou – April 11, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with China Telecom Guangzhou Branch. The CRE & CSQS Roundtable , with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy”, has attracted C-level executives and directors from cross industries including information technology, telecommunications, insurance, banking, property, direct marketing, e-commerce, logistics, retail, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_04_11_APCSC_GZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable April 9, 2018
Shenzhen – April 9, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with Shenzhen Gas Corporation Ltd. The CRE & CSQS Roundtable, with the theme of “Big Data, New-tech, Intelligent Applications Innovate Customer Services Experience”, have attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_04_09_APCSC_SZ_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable March 23, 2018
Shanghai – March 23, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) CEO Forum together with Casco. The China CRE CEO Forum , with the theme of “The opportunity and challenge of internationalization faced by Chinese Excellent enterprises under the strategy of “One belt，One road” Big Data, New-tech, Intelligent Applications Innovate Customer Services Economy”, have attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from China to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_3_23_APCSC_SH_CEO_Forum_PressRelease.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable March 14, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable with the theme of “Big Data ‘New Retail’ Customer Experience Innovation Strategy” has attracted C-level executives and directors from cross industries including e-commerce, information technology, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018-03-14-SG-RT-DHL-PressRelease.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable January 26, 2018
Taipei – January 26, 2018 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Taipei. The CRE & CSQS Roundtable, with the theme of “Big Data New Retail The Innovative Strategy of Sharing Platform”, has attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018_1_26_APCSC_TP_Regus_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable January 30, 2018
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with EnSoft Group. The CRE & CSQS Roundtable with the theme of “Big Data Transform O2O Retail Shopping Experience Innovation” has attracted C-level executives and directors from cross industries including e-commerce, information technology, insurance, telecommunications, direct marketing, logistics, banking, retail, entertainment, financial, healthcare, property, and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2018-01-30-SG-RT-EnSoft-PressRelease.pdfREAD DETAIL IN PDF