CRE & CSQS Leadership Summit
Shenzhen CRE & CSQS Roundtable December 27, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “E-era Big Data Innovative Technology Service Experience Sharing Economy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry.
Hong Kong CRE & CSQS Roundtable February 15, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including academy, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-02-15-HKUSEA-HK-RT-PressRelease-1.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable February 27, 2017
亞太顧客服務協會（APCSC）聯同中國電信21CN在廣州聯合舉辦了傑出顧客關係服務（CRE）及優質顧客服務標準（CSQS）圓桌會議。本次會議圍繞「國際領袖提高員工敬業度，降低員工流失率，顧客體驗技術創新」的主題，吸引了多位來自電商、資訊科技、保險、金融、銀行、諮詢、物流、零售及服務外包的客戶關係管理、顧客服務、市場行銷的管理層和相關專家參加，在圓桌會議中就國際領袖提高員工敬業度，降低員工流失率，顧客體驗技術創新展開熱烈的討論。並在會議上宣佈推廣2016中國傑出顧客關係服務獎選舉。 2017_27_02_APCSC_Guangzhou_21CN-Roundtable_Press_Release_CN-1.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable March 14, 2017
亞太顧客服務協會（APCSC）聯同聯想服務在北京聯合舉辦了傑出顧客關係服務（CRE）及優質顧客服務標準（CSQS）圓桌會議。本次會議圍繞「備戰3.15消費者權益保護日 – 2017顧客體驗、品牌及顧客關係管理戰略前景」的主題，吸引了多位來自資訊科技、保險、金融、銀行、電商、諮詢、物流、零售及服務外包的客戶關係管理、顧客服務、市場行銷的管理層和相關專家參加，並在圓桌會議中就備戰3.15消費者權益保護日 – 2017顧客體驗、品牌及顧客關係管理戰略前景展開熱烈的討論。 2017_03_14_APCSC_BJ_LENOVO-Roundtable-Press-Release_CN-f-1.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable March 16, 2017
亞太顧客服務協會（APCSC）聯同友邦保險中國區在上海聯合舉辦了傑出顧客關係服務（CRE）及優質顧客服務標準（CSQS）圓桌會議。本次會議圍繞「備戰3.15消費者權益保護日 – 2017顧客體驗、品牌及顧客關係管理戰略前景」的主題，吸引了多位來自保險、資訊科技、金融、銀行、電商、諮詢、物流、零售及服務外包的客戶關係管理、顧客服務、市場行銷的管理層和相關專家參加，並在圓桌會議中就備戰3.15消費者權益保護日 – 2017顧客體驗、品牌及顧客關係管理戰略前景展開熱烈的討論。 2017_03_16_APCSC_Shanghai_AIA-Roundtable-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable March 28, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd and CX Group. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including logistics, banking, insurance, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-03-28-DHL-SG-RT-PressRelease-r-1.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable March 30, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “2017 Outlook for Customer Experience, Branding and CRM Strategy”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment,financial, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-03-30-AIA-KL-RT-PressRelease-f-1.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable April 20, 2017
Taiwan, Taipei – April 20, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, logistics, banking, telecommunications, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_20_04_APCSC_Taipei_CSQ-Roundtable-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Qingdao CRE & CSQS Roundtable May 5, 2017
Qingdao, China – May 5, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Haier Overseas Electric Appliances Corp. Ltd. The CRE & CSQS Roundtable, with the theme of “ Explore New CS Model in the Era of Omnimedia Interaction”, has attracted C-level executives and directors from cross industries including e-commerce , logistics, retail,banking, telecommunications, insurance,direct marketing, information technology, entertainment, financial, healthcare, and media sectors from Qingdao to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_05_005_APCSC_Qingdao_Haier-Roundtable-Press-Release-1.pdfREAD DETAIL IN PDF
Phnom Penh CRE & CSQS Roundtable May 12, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Manulife Cambodia. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including insurance, banking, telecommunications, logistics, retail, direct marketing, information technology, entertainment, financial, healthcare, e-commerce and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-05-12-Cambidia-RT-PressRelease.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable May 17, 2017
Hong Kong – May 17, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with QNET Ltd. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including e-commerce, direct marketing, insurance, banking, telecommunications, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-05-17-HK-RT-PressRelease-1.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable May 24, 2017
Shenzhen, china – May 24, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Telecom Shenzhen Branch. The CRE & CSQS Roundtable, with the theme of “Innovative Best Practices for Customer Experience, Branding and CRM”, has attracted C-level executives and directors from cross industries including telecommunications, e-commerce, insurance, information technology, direct marketing, banking, logistics, retail, entertainment, financial, healthcare and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_05_24_APCSC_Shenzhen_China-Telecom-Roundtable-Press-Release-f-1.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable August 15, 2017
Shenzhen – August 15, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with LianXunTong Business Management (Shenzhen) Company. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including Business School, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Phnom Penh to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_08_15_APCSC_Shenzhen_LXT_Roundtable_PressRelease.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable August 17, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Telebet Centre of The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, direct marketing,e-commerce, logistics, banking, retail, information technology, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. After the Roundtable, all participants are invited to visit Telebet Centre of The Hong Kong Jockey Club. 2017-08-17-HK-RT-HKJC-PressRelease-3.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable September 12, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Telebet Centre of The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, direct marketing, e-commerce, logistics, banking, retail, information technology, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. After the Roundtable, all participants are invited to visit Telebet Centre of The Hong Kong Jockey Club. 2017-08-17-HK-RT-HKJC-PressRelease-2.pdfREAD DETAIL IN PDF
Wuxi CRE & CSQS Roundtable September 14, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Telebet Centre of The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, direct marketing, e-commerce, logistics, banking, retail, information technology, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. After the Roundtable, all participants are invited to visit Telebet Centre of The Hong Kong Jockey Club. 2017-08-17-HK-RT-HKJC-PressRelease-1.pdfREAD DETAIL IN PDF
Tianjin CRE & CSQS Roundtable November 14, 2017
Tianjin, China – November 14, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with State Grid Corporation of China. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Future Customer Loyalty CRE Index”, has attracted C-level executives and directors from cross industries including university, information technology, logistics, banking, e-commerce, insurance, direct marketing, retail, entertainment, financial and healthcare from Tianjin and Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_11_14_APCSC_TJ_Roundtable_PressRelease-1.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable November 16, 2017
Shanghai, China – November 16, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties. The CRE & CSQS Roundtable, with the theme of “Big Data Transform O2O Retail Shopping Experience Innovation”, has attracted C-level executives and directors from cross industries including university, information technology, logistics, banking, telecommunications, e-commerce, insurance, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_11_16_APCSC_SH_RJL_Roundtable_PressRelease-1.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable November 28, 2017
Guangzhou, China – November 28, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYX Group. The CRE & CSQS Roundtable, with the theme of “Big Data Innovate Customer Experience, Discover Customer Loyalty”, has attracted C-level executives and directors from cross industries including logistics, information technology, banking, telecommunications, e-commerce, direct marketing, retail, entertainment, financial, healthcare and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_11_28_APCSC_GZ_DYX_Roundtable_PressRelease-1.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable December 7, 2017
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Big Data Transform O2O Retail Shopping Experience Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, telecommunications, direct marketing, e-commerce, logistics, banking, retail, information technology, entertainment, financial, healthcare, and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017-12-07-HK-RT-HangLung-PressRelease-1.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable December 27, 2017
Shenzhen – December 27, 2017 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Regus Business Service (Shenzhen) Ltd. The CRE & CSQS Roundtable, with the theme of “E-era Big Data Innovative Technology Service Experience Sharing Economy”, has attracted C-level executives and directors from cross industries including insurance, banking, property, telecommunications, direct marketing, e-commerce, logistics, retail, information technology, entertainment, financial, healthcare, and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2017_12_27_APCSC_SZ_REGUS_Roundtable_PressRelease-1.pdfREAD DETAIL IN PDF