CRE & CSQS Leadership Summit
Shenzhen CRE & CSQS Roundtable January 8, 2016
China, Shenzhen – January 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development. The CRE & CSQS Roundtable, with the theme of “Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_01_08_APCSC_Shenzhen_HuiCheng-Roundtable-Press-Release_CN-r.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable January 30, 2016
Hong Kong – January 30, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016-1-30-HKUSPACE-HK-RT-PressRelease-r.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable March 1, 2016
China, Beijing – March 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL-Sinotrans International Air Courier Ltd. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_3_1_APCSC_Beijing_DHL-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable March 4, 2016
China, Shanghai – March 4, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Health, Safety and Environment Association. The CRE & CSQS Roundtable, with the theme of “How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016”, has attracted C-level executives and directors from cross industries including telecommunications, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Shnaghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_3_4_APCSC_Shanghai_SHE-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable March 18, 2016
Hong Kong – March 18, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers,Businesses, O2O Retailers, Travelers Lifestyle”, has attracted C-level executives and directors from cross industries including airlines,airport services, hotel, banking, retail, healthcare, direct marketing, information technology, financial, logistics, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016-3-18-HAGSL-HK-RT-PressRelease-f.pdfREAD DETAIL IN PDF
Manila CRE & CSQS Roundtable April 5, 2016
Manila, Malaysia – April 5, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Manila to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016-4-5-TCL-Manila-RT-PressRelease.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable April 11, 2016
Taipei, Taiwan – April 11, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Chinese Society for Quality. The CRE & CSQS Roundtable, with the theme of “Attract, Retain & Engage Customers with Innovative Customer Experience Strategies”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Taipei to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_4_11_APCSC_Taipei_CSQ-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable April 15, 2016
Shenzhen, China – April 15, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with TCL Online Services Inc. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center”, has attracted C-level executives and directors from cross industries including retail, insurance, banking, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_15_4_APCSC_Shenzhen_TCL-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable April 20, 2016
Kuala Lumpur, Malaysia – April 20, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers”, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry 2016-4-20-AIA-KL-RT-PressRelease-R.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable April 26, 2016
Guangzhou, China – April 26, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DYXnet. The CRE & CSQS Roundtable, with the theme of “Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center Center”, has attracted C-level executives and directors from cross industries including insurance, banking, retail, healthcare, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2016_26_4_APCSC_Guangzhou_DYXnet-Roundtable-Press-Release_CN-R.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable July 21, 2016
Hong Kong – July 21, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-7-21-HangLung-HK-RT-PressRelease-f.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable August 16, 2016
Singapore – August 16, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including logistics, insurance, banking, retail, direct marketing, information technology, financial, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-8-16-DHL-SG-RT-PressRelease.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable August 22, 2016
Beijing – August 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_22_8_APCSC_Beijing_Lenovo-Roundtable_Press_Release_CN.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable August 23, 2016
Shanghai – August 23, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hang Lung Properties Limited. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_23_8_APCSC_Shanghai_Hanglung-Roundtable_Press_Release_CN_f.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable August 25, 2016
Hong Kong – August 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with HKU SPACE Executive Academy. The CRE & CSQS Roundtable, with the theme of “Internet+ AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including academy, banking, retail, direct marketing, information technology, insurance, financial, logistics, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-8-25-HKUSPACE-HK-RT-PressRelease.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable September 22, 2016
Shenzhen – September 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Life Science Group. The CRE & CSQS Roundtable, with the theme of “Internet+ O2O AR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including property, insurance, banking, retail, direct marketing, information technology, financial, logistics, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_22_9_APCSC_Shenzhen_China-life-science-Roundtable-Press-Release_CN-f.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable October 14, 2016
Hong Kong – October 14, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AXA Hong Kong. The CRE & CSQS CXO Forum, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-10-14-AXA-HK-CXOForum-PressRelease-f.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable October 25, 2016
Guangzhou – October 25, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with 21CN. The CRE & CSQS Roundtable, with the theme of “Internet+ AR & VR Customer Experience Transformation Innovation”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Guangzhou to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_25_10_APCSC_Guangzhou_21CN-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable November 1, 2016
Shanghai – November 1, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited China Service Management. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_1_11_APCSC_Shanghai_AIA-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable November 3, 2016
Beijing – November 3, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with RKYLIN Group. The CRE & CSQS Roundtable, with the theme of “International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness”, has attracted C-level executives and directors from cross industries including insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_3_11_APCSC_Beijing_ruijinlin-Roundtable-Press-Release_CN.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable November 17, 2016
Hong Kong – November 17, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-11-17-HKJC-HK-RT-PressRelease.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable November 22, 2016
Shenzhen – November 22, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Rainbow Department Store Co., Ltd.. The CRE & CSQS Roundtable, with the theme of “Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016_22_11_APCSC_Shenzhen_Rainbow-Roundtable-Press-Release_cn.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable December 6, 2016
Malaysia, Kuala Lumpur – December 6, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Asia Hired. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Kuala Lumpur to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-12-6-AsiaHired-KL-RT-PressRelease.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable December 8, 2016
Singapore – December 8, 2016 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Mercuri Urval and supported by Singapore Professional Executives Cooperative. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement”, has attracted C-level executives and directors from cross industries including entertainment, insurance, telecommunications, banking, retail, direct marketing, information technology, academy, financial, logistics, healthcare, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Service Quality in order to elevate Service Standard in the industry. 2016-12-8-Mercuri-Urval-SG-RT-PressRelease.pdfREAD DETAIL IN PDF
Taipei CRE & CSQS Roundtable December 15, 2016
臺北 – 2016年12月13日 – 亞太顧客服務協會（APCSC）聯同遠傳電信股份有限公司在臺北聯合舉辦了傑出顧客關係服務（CRE）及優質顧客服務標準（CSQS）圓桌會議。本次會議圍繞「科技創新體驗升級互聯網+ Buy+ O2O全球商務」的主題，吸引了多位來自電商、資訊科技、保險、金融、銀行、諮詢、物流、零售及服務外包的客戶關係管理、顧客服務、市場行銷的管理層和相關專家參加，在圓桌會議中就科技創新體驗升級互聯網+ Buy+ O2O全球商務展開熱烈的討論。 2016_13_12_APCSC_Taipei_FarEastone-Roundtable-Press-Release_cn.pdfREAD DETAIL IN PDF