CRE & CSQS Leadership Summit
Singapore CRE & CSQS Roundtable March 5, 2014
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, , Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Singapore to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014-3-5-APCSC-DHLSG-Roundtable-Press-Release-EN-r-1.pdfREAD DETAIL IN PDF
Malaysia CRE & CSQS Roundtable March 7, 2014
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Astro Malaysia Holdings Berhad The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management,Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Malaysia to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014-3-7-APCSC_Astro_KL_Roundtable-Press-Release-EN-r-1.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable March 18, 2014
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential Hong Kong Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment,information technology, retail, insurance, telecom, security, e-commerce and media sectors from Hong Kong to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014-3-18-APCSC_Prudential_HK_Roundtable-Press-Release-EN-f-1.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable March 20, 2014
Shenzhen, China – March 20, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential (Hong Kong) Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014_3_20_APCSC_AIA_SZ-Roundtables-Press-Release_CN-f-1.pdfREAD DETAIL IN PDF
Bangkok CRE & CSQS Roundtable March 26, 2014
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Advanced Contact Center Co., Ltd. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, retail, mobile, telecom, security, e-commerce and media sectors from Thailand to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014-3-26-APCSC_ACC_Bangkok_Roundtable-Press-Release-EN-1.pdfREAD DETAIL IN PDF
Guangzhou CRE & CSQS Roundtable March 31, 2014
Guangzhou, China – March 31, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey.
Beijing CRE & CSQS Roundtable April 2, 2014
Beijing, China – April 2, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Lenovo Services. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014_4_2_APCSC_Lenovo_BJ-Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Shanghai, China CRE & CSQS Roundtable April 3, 2014
Shanghai, China – April 3, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Wharf (holdings) Limited. The CRE & CSQS Roundtable, with the theme of “Online & Offline Integration on Customer Experience Management for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from China to exchange best practices on Online & Offline Integration on Customer Experience Management for CRE Customer Journey. 2014_4_3_APCSC_Shanghai_Wheelock_SH-Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Kuala Lumpur CRE & CSQS Roundtable April 7, 2014
Malaysia, Kuala Lumpur – April 7, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) CXO Forum together with AIA Bhd. The CRE & CSQS Roundtable, with the theme of “Service Leadership Meeting Future Customer Demand for CRE Customer Journey”, has attracted experts and senior executives of Online Marketing, CRM, Customer Service & Customer Experience Management, Engineer, Security, IT, Digital, PR, Marketing, Market Research, Sales & Business Development fields from different industries including entertainment, information technology, banking, insurance, telecom, security, e-commerce and media sectors from Kuala Lumpur to exchange best practices on Service Leadership Meeting Future Customer Demand for CRE Customer Journey. 2014-4-7-APCSC_AIA_Kuala-Lumpur_CXOForum-Press-Release-EN-r-1.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable August 27, 2014
Hong Kong – August 27, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Prudential Hong Kong Limited. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014-8-27-APCSC_Prudential_HK_Roundtables-Press-Release-EN-f.pdfREAD DETAIL IN PDF
Shenzhen CRE & CSQS Roundtable August 29, 2014
Shenzhen, China – August 29, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AEON Information Service (Shenzhen). The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shenzhen to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014_8_29_APCSC_Shenzhen_AEON_SZ-Roundtables-Press-Release_cn-1.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable September 23, 2014
Shanghai, China – September 23, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with AIA Company Limited Shanghai Branch. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014_9_23_APCSC_Shanghai_AIA_SH-Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Hong Kong CRE & CSQS Roundtable October 21, 2014
Hong Kong – October 21, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with The Hong Kong Jockey Club. The CRE & CSQS Roundtable, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Hong Kong to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014_10_21-APCSC_HKJC_HK_Roundtables-Press-Release-EN-1.pdfREAD DETAIL IN PDF
Shanghai CRE & CSQS Roundtable November 4, 2014
Shanghai – November 4, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Casco Signal Ltd. The CRE CXO Forum, with the theme of “CRE Leadership in Customer Satisfaction, Loyalty, Experience, Performance Management”, has attracted C-level executives and directors from cross industries including government, banking, airlines, property management, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Shanghai to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014_11_04_APCSC_Shanghai_CASCO_SH-CXO-Forum-Press-Release_CN-f.pdfREAD DETAIL IN PDF
Beijing CRE & CSQS Roundtable November 5, 2014
Beijing, China – November 5, 2014 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Open Edutainment. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Winning the Loyalty of our global mobile O2O consumers today”, has attracted C-level executives and directors from cross industries including banking, mobile, direct marketing, entertainment, information technology, retail, insurance, e-commerce and media sectors from Beijing to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014_11_05_APCSC_Beijing_ACCB-and-Open_BJ-Roundtables-Press-Release_CN-1.pdfREAD DETAIL IN PDF
Singapore CRE & CSQS Roundtable November 19, 2014
Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with DHL Express (Singapore) Pte Ltd. The CRE & CSQS Roundtable, with the theme of “CRE Championship! Engaging our mobile O2O consumers contact today!”, has attracted C-level executives and directors from cross industries including logistics, credit card, trading, direct marketing, entertainment, information technology, retail, e-commerce and media sectors from Singapore to explore innovation and shape leadership in Customer Relationship Excellence and Customer Service Quality in order to elevate Service Standard in the industry. 2014-11-19-APCSC_DHL_SG_Roundtables-Press-Release-EN-f-1.pdfREAD DETAIL IN PDF