Hong Kong, China – May 6th, 2004 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2003 Customer Relationship Excellence Awards (CRE Awards).


Winner of the 2003 CRE Awards:

Hong Kong CSL Limited

  • Customer Relationship Excellence Outstanding Achievement 2003

Hong Kong CSL Limited

Winner of the 2003 CRE Awards:

Eastern Home Shopping Network

  • Call Center of the Year 2003 (Above 500 Seats)

Eastern Home Shopping Network

Winner of the 2003 CRE Awards:

PCCW Limited, IDD0060

  • Call Center of the Year 2003 (Above 100 Seats)

PCCW Limited, IDD0060

Winner of the 2003 CRE Awards:

Hong Kong CSL Limited

  • Call Center of the Year 2003 (Above 50 Seats)

Hong Kong CSL Limited

Winner of the 2003 CRE Awards:

PCCW Limited, Business Netvigator

  • Call Center of the Year 2003 (Below 50 Seats)

PCCW Limited, Business Netvigator

Winner of the 2003 CRE Awards:

Tao Heung Holding Limited

  • Customer Satisfaction Quality System of the Year 2003

Tao Heung Holding Limited

Winner of the 2003 CRE Awards:

Hong Kong CSL Limited

  • Customer Service Center of the Year 2003

Hong Kong CSL Limited

Winner of the 2003 CRE Awards:

Hong Kong CSL Limited

  • Consumer Relationship Marketing of the Year 2003 (Mobile Communications)

Hong Kong CSL Limited

Winner of the 2003 CRE Awards:

Hong Kong CSL Limited

  • Customer Loyalty Program of the Year 2003 (Mobile Communications)

Hong Kong CSL Limited

Winner of the 2003 CRE Awards:

PCCW Limited, No. 1 Club

  • Customer Loyalty Program of the Year 2003 (Consumer Market)

PCCW Limited, No. 1 Club

Winner of the 2003 CRE Awards:

S.W.I.F.T. SCRL

  • Mission Critical Support Services of the Year 2003

S.W.I.F.T. SCRL

Winner of the 2003 CRE Awards:

S.W.I.F.T. SCRL

  • Global Support Service of the Year 2003

S.W.I.F.T. SCRL

Winner of the 2003 CRE Awards:

Eastern Home Shopping Network

  • People Development Program of the Year 2003 (Call Center)

Eastern Home Shopping Network

Winner of the 2003 CRE Awards:

Tao Heung Holding Limited

  • People Development Program of the Year 2003 (Hospitality)

Tao Heung Holding Limited

Winner of the 2003 CRE Awards:

PCCW Limited, Open Center

  • High Speed Customer Service of the Year 2003

PCCW Limited, Open Center

Winner of the 2003 CRE Awards:

Tao Heung Holding Limited

  • Corporate Service Team of the Year 2003 (Hospitality)

Tao Heung Holding Limited

Winner of the 2003 CRE Awards:

Well Born Real Estate Management Limited

  • Corporate Service Team of the Year 2003 (Real Estate Management)

Well Born Real Estate Management Limited

Winner of the 2003 CRE Awards:

Dao Heng Insurance Co. Ltd.

  • Best Use of Call Center Technology of the Year 2003(Financial Services)

Dao Heng Insurance Co. Ltd.

Winner of the 2003 CRE Awards:

Eastern Home Shopping Network

  • Best Use of Call Center Technology of the Year 2003(Consumer Market)

Eastern Home Shopping Network