Hong Kong, China – July 12th, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2005 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.


Winner of the 2005 CRE Awards:

Hong Kong Broadband Network Ltd.

  • Call Center of the Year 2005 (Above 500 Seats)

Winner of the 2005 CRE Awards:

The Hongkong Electric Co., Ltd.

  • Call Center of the Year 2005 (Below 50 Seats)

The Hongkong Electric Co., Ltd.

Winner of the 2005 CRE Awards:

Hong Yip Service Co., Ltd.

  • Customer Satisfaction Quality System of the Year 2005

Hong Yip Service Co., Ltd.

Winner of the 2005 CRE Awards:

Pacific Satellite International Limited

  • Customer Satisfaction Quality System of the Year 2005 (Integrated Communication)

Pacific Satellite International Limited

Winner of the 2005 CRE Awards:

Hong Kong Broadband Network Ltd.

  • Customer Service Center of the Year 2005

Hong Kong Broadband Network Ltd.

Winner of the 2005 CRE Awards:

Dao Heng Insurance Co., Ltd.

  • Consumer Relationship Marketing Service of the Year 2005

Dao Heng Insurance Co., Ltd.

Winner of the 2005 CRE Awards:

The Hongkong Electric Co., Ltd.

  • Mission Critical Support Service of the Year 2005

The Hongkong Electric Co., Ltd.

Winner of the 2005 CRE Awards:

S.W.I.F.T. scrl

  • Global Support Services of the Year 2005

S.W.I.F.T. scrl

Winner of the 2005 CRE Awards:

Eaton Hotel Hong Kong

  • People Development Program of the Year 2005

Eaton Hotel Hong Kong

Winner of the 2005 CRE Awards:

New World Telecommunications Limited

  • High Speed Customer Service of the Year 2005

New World Telecommunications Limited

Winner of the 2005 CRE Awards:

Eaton Hotel Hong Kong

  • Corporate Service Team of the Year 2005

Eaton Hotel Hong Kong

Winner of the 2005 CRE Awards:

Hysan Development Company Limited

  • Best Use of Knowledge Management of the Year 2005

Hysan Development Company Limited

Winner of the 2005 CRE Awards:

The Hongkong Electric Co., Ltd.

  • Integrated Support Team of the Year 2005

The Hongkong Electric Co., Ltd.

Winner of the 2005 CRE Awards:

Well Born Real Estate Management Limited

  • Customer Experience Management of the Year 2005

Well Born Real Estate Management Limited