Winners of the 2004
Customer Relationship Excellence Awards
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Hong Kong, China – May 12th, 2005 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2004 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.


Winner of the 2004 CRE Awards:

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

  • Customer Relationship Excellence Outstanding Achievement 2004

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

Winner of the 2004 CRE Awards:

PCCW Limited - Call Center Sales

  • Call Center of the Year 2004 (Above 1000 Seats)

PCCW Limited - Call Center Sales

Winner of the 2004 CRE Awards:

Sunday

  • Call Center of the Year 2004 (Above 150 Seats)

Sunday

Winner of the 2004 CRE Awards:

DHL Express (Hong Kong) Limited

  • Call Center of the Year 2004 (Above 100 Seats)

DHL Express (Hong Kong) Limited

Winner of the 2004 CRE Awards:

Sony Corporation Of Hong Kong Limited

  • Call Center of the Year 2004 (Above 50 Seats)

Sony Corporation Of Hong Kong Limited

Winner of the 2004 CRE Awards:

Dao Heng Insurance Co., Ltd.

  • Call Center of the Year 2004 (Below 50 Seats)

Dao Heng Insurance Co., Ltd.

Winner of the 2004 CRE Awards:

Hewlett – Packard Hk Sar Limited

  • Customer Satisfaction Quality System of the Year 2004

Hewlett – Packard Hk Sar Limited

Winner of the 2004 CRE Awards:

American International Assurance Company (Bermuda) Limited

  • Customer Satisfaction Quality System of the Year 2004 (Financial Services)

American International Assurance Company (Bermuda) Limited

Winner of the 2004 CRE Awards:

Ocean Empire International Limited

  • Customer Satisfaction Quality System of the Year 2004 (Hospitality)

Ocean Empire International Limited

Winner of the 2004 CRE Awards:

Sony Corporation Of Hong Kong Limited

  • Customer Service Center of the Year 2004

Sony Corporation Of Hong Kong Limited

Winner of the 2004 CRE Awards:

Sunday

  • Consumer Relationship Marketing of the Year 2004

Sunday

Winner of the 2004 CRE Awards:

Starwood Preferred Guest (A Loyalty Programme From Starwood Hotels & Resorts Worldwide)

  • Customer Loyalty Program of the Year 2004

Starwood Preferred Guest (A Loyalty Programme From Starwood Hotels & Resorts Worldwide)

Winner of the 2004 CRE Awards:

Sunday

  • Customer Loyalty Program of the Year 2004 (Hong Kong)

Sunday

Winner of the 2004 CRE Awards:

Hewlett - Packard Hk Sar Limited

  • Mission Critical Support Services of the Year 2004

Hewlett - Packard Hk Sar Limited

Winner of the 2004 CRE Awards:

EXEL Hong Kong Limited

  • Global Support Service of the Year 2004

EXEL Hong Kong Limited

Winner of the 2004 CRE Awards:

EXEL Hong Kong Limited

  • People Development Program of the Year 2004

EXEL Hong Kong Limited

Winner of the 2004 CRE Awards:

Ocean Empire International Limited

  • People Development Program of the Year 2004 (Hospitality)

Ocean Empire International Limited

Winner of the 2004 CRE Awards:

Henderson Land Group wholly owned subsidiary Well Born Real Estate Management Limited

  • People Development Program of the Year 2004 (Property Management)

Henderson Land Group wholly owned subsidiary Well Born Real Estate Management Limited

Winner of the 2004 CRE Awards:

PCCW Limited - Call Center Sales

  • High Speed Customer Service of the Year 2004

PCCW Limited - Call Center Sales

Winner of the 2004 CRE Awards:

Ocean Empire International Limited

  • Corporate Service Team of the Year 2004 (Hospitality)

Ocean Empire International Limited

Winner of the 2004 CRE Awards:

Hong Yip Service Company Limited

  • Corporate Service Team of the Year 2004 (Property Management)

Hong Yip Service Company Limited

Winner of the 2004 CRE Awards:

PCCW Limited - Call Center Sales

  • Corporate Service Team of the Year 2004 (Integrated Communication)

PCCW Limited - Call Center Sales

Winner of the 2004 CRE Awards:

PCCW Limited - Netvigator Customer Service

  • Best Use of Call Center Technology of the Year 2004(Financial Services)

PCCW Limited - Netvigator Customer Service

Winner of the 2004 CRE Awards:

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

  • Integrated Support Team of the Year 2004

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

Winner of the 2004 CRE Awards:

The Hong Kong Jockey Club - IT Customer Services

  • Integrated Support Team of the Year 2004 (Hong Kong)

The Hong Kong Jockey Club - IT Customer Services

Winner of the 2004 CRE Awards:

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

  • Innovative Technology of the Year 2004

Cascade Limited, A Wholly-Owned Subsidiary Of PCCW Limited

Winner of the 2004 CRE Awards:

EXEL Hong Kong Limited

  • Outsourcing Team of the Year 2004

EXEL Hong Kong Limited

Winner of the 2004 CRE Awards:

PCCW Limited - Netvigator Customer Service

  • Service Portal of the Year 2004

PCCW Limited - Netvigator Customer Service