“Henderson Land Group Property Management Department (Hang Yick, Well Born and H-Privilege) with our continuous efforts for innovations and improvements, we have achieved the ‘CSQS Certification Distinction’ and various kinds of Awards presented by the Asia Pacific Customer Service Consortium over the past years. These achievements have fully manifested our commitment and dedication to strive for excellence in premium property management services. These achievements not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance. Looking forward, Henderson Land Group Property Management Department will be upholding our management philosophy – ‘Interactive Services for Quality Management’ to achieve more with our team members. On the other hand, APCSC keeps up with the market trends to motivate corporates to develop in different aspects which should also be well-esteemed.”

Mr. Suen Kwok Lam, BBS, MH, JP
Executive Director
Henderson Land Development Co. Ltd

“It is a great honor for DHL Express Singapore to be recognized by Asia Pacific Customer Service Consortium, CRE Awards Committee with six group awards in this year’s Customer Relationship Excellence Awards program, including the most prestigious award: CRE Awards Customer Relationship Excellence – Outstanding Achievement. I wish to thank the Asia Pacific Customer Service Consortium for recognizing our efforts in constantly striving for customer service excellence. The recognition is a strong evidence of DHLs unrelenting focus on customer satisfaction. DHL Express’ success has been built upon a platform of Motivated People delivering Great Service Quality, which in turn creates Loyal Customers, creating a Profitable Network. The Great Service Quality and Customer centricity is an attitude ingrained within us which we see as key differentiators versus the competition. This became the guiding principles for us in training and skills development for our employees, which creates a deeper sense of engagement and results in a better customer experience. The recognition strengthens our belief in the successful formula.”

Mr. Nizam Md Agil
Vice President, Customer Service
DHL Express (Singapore) Pte Ltd

“Powering Hong Kong for more than 130 years, HK Electric has achieved a proven record of providing a safe and highly reliable electricity supply at a reasonable price to customers on Hong Kong and Lamma islands. Since 1997, our supply reliability rating has been maintained at over 99.999%, with an exceptionally high rating at over 99.9999% in 2020 – one of the best records in the world. We are proud to share the joy of winning the Public Service of the Year (Public Utility) for the 13th year in a row, as well as 8 other individual awards received from the APCAC CRE Awards.  As Hong Kong turns a new page to becoming a smarter and greener city, HK Electric will continue to pursue for excellence and serve our customers’ needs in building a greener and more sustainable city.”

Mr. Raymond Choi
General Manager (Customer Services)
HK Electric

“These awards recognize our effort in delivering professional customer service with the DBS RED service standards: Respectful, Easy to deal with, and Dependable. As the World’s Best Digital Bank, we also extend our services to digital channels and provide comprehensive suite of digital solutions to help customers better cope with the pandemic. We will continue to keep up our efforts in providing best-in-class services so that our customers can live more, bank less.”

Mr. LIM Him Chuan
General Manager
DBS Bank (Taiwan)

“Receiving nine accolades across multiples categories at the 2021 CRE Awards is a true testament to our commitment to achieving the highest level of service quality that our customers have come to expect, even during this very trying times. The award speaks volumes about the trust and quality that DHL Express has built with our customers over the years. Despite this challenging period, we are proud to have been able to help keep our customers’ businesses running, and to play an important role in connecting people and improving lives. We also take tremendous pride in our superstar employees who have demonstrated time and again their dedication, passion and can-do spirit in delivering excellence to our customers. Winning the CRE Awards for the 11th consecutive year demonstrates our commitment and promise to drive continuous improvement and innovation for our customers.”

Mr. Chee Choong Ng
Senior Vice President and Managing Director
DHL Express Hong Kong and Macau

“It is our great honour to receive the CRE Awards from APCSC this year. These awards are a strong testament of our vision of act for human progress by protecting what matters. At AXA Hong Kong and Macau, to be Customer First is our core focus – all our thinking starts with our customers. We always consider the way our customers live today and tomorrow so that we continue to be relevant and impactful. So we keep looking for the right technology solution to satisfy their needs and can truly bring values and benefits to our customers. We are committed to transforming ourselves from being a payer to partner for our customers and enhancing the end-to-end customer experience, making insurance simpler and more personal.”

Ms. Sally Wan
Chief Executive Officer
AXA Greater China

“CN Logistics is honored to be affirmed by the Asia Pacific Customer Service Consortium and awarded the Best Corporate Brand of the Year (Logistics), Corporate Environmental Leadership of the Year (Logistics) and Corporate Service of the Year (Logistics). We will definitely continue our efforts to do better in business development and corporate governance. Thank you!”

Mr. Tim Ngan
Executive Director & Chief Executive Officer
CN Logistics International Holdings Limited

“First of all, great thanks to AP CSC for offering the communication platform.  We feel so proud of winning the awards once again from AP CSC and the industry recognitions. As an organization embracing ICCC (Insanely Customer Centric Culture), we focus on putting customers first and keep refreshing our quality standards. Digitalization has empowered our tools, processes, systems, and service solutions. The multi-channel delivers real-time and excellent customer experience with total quality management, powered by First Choice that engages and fosters cross-functional synergy to deliver superior service quality. In 2021, DHL-Sinotrans’ Customer Interaction survey overall leads across most KPIs, and maintains our service competitive advantage through our strong execution. Facing the challenges and opportunities of Post-COVID, we expect to keep active collaborations and exchanges with AP CSC and outstanding industry leaders. Moving forward, we shall connect and achieve sustainable excellence in customer journey. Last but not the least, the CRE Awards competition, CSC activities, int’l certification programs and CSQS high standards always put us ahead. AP CSC always focuses on driving industry standards higher and setting new benchmarks. It’s been a learning journey for us from good to great.”

Ms. Gwen Wang
Vice President, China Customer Service
DHL-Sinotrans International Air Courier Ltd.

“Hang Lung puts customer-centricity at the heart of everything we do. We establish relationships with all our stakeholders with Hang Lung’s culture of ‘care about people’ in mind. Receiving the CRE Awards for nine consecutive years and the ‘People Development Program of the Year’ award are true testaments to our efforts in customer services and talent management. The awards also recognize our resolve to build a team that is motivated to deliver on our commitment to service excellence through the provision of on-the-job training, skills enhancement programs, as well as an internal awards program that provides shining examples of our colleagues’ readiness to go the extra mile in customer-servicing. Going forward we will continue to support our people in delivering a unique Hang Lung branded experience for our customers.”

Mr. Weber Lo
Chief Executive Officer
Hang Lung Properties

“Thank you to the Awards Committee for recognizing Certis to receive the outstanding awards. It is a great honor. Like any successful businesses, we put our customers first. We aim to provide extraordinary services that always give our customers a feeling of safe, valued and respected. Despite of the extra efforts, resources, and costs in maintaining a high standard of service, when we do it right, it will enable us to stand out from our competitors, maintain a positive reputation in attracting our future customers and entrust our existing customers with a long lasting business engagement. We are proud to be recognized by APCSC under Best Use of Knowledge Management, Customer Satisfaction Quality System and Field Support of the Year. Being recognized with these high standard awards, we will continue fostering the industry’s best internal and operational culture through investing in our people and innovation to optimize our customer experience. Thank you again for this wonderful honor.”

Mr. Michael Yau Pui Keung
Vice President, Head of Security Department
Certis Hong Kong and Macau

“CTG is very honored to have our Contact Centre receiving the Corporate Award of The Global Support Service of the Year as well as 9 members of our staff receiving Individual Awards in the categories of Customer Service Manager, Customer Service Team Leader and Customer Service Professional. These Awards are a valuable recognition of our commitment to lead the market for customer experience and advocacy. As one of the world’s leading integrated information service provider, we always uphold our service principle and are committed to our motto – Customer First, Service Foremost. CTG is committed to offering the best integrated communication solutions to satisfy customer’s global communication needs and will continue to excel in our customer services in order to fulfil and exceed our customers’ expectations. The awards not only recognize the quality service of our frontline professionals, it also acknowledges CTG’s commitment in customer service, staff training and development. As a leader in the telecommunication market, we will continue to strive for better customer service, and actively promote professionalism in telecom industry. We would like to offer our special thanks to APCSC for providing this professional platform for experience exchange and benchmarking among service leaders across industries. CTG’s participation in the CRE Awards is a promise and a drive for us to continuously strive for superior experience for our customers.”

Ms. Zhang Ping
Marketing Vice President
China Telecom Global Ltd.

“We C.A.R.E. to make a Perfect Team. C.A.R.E. stands for Customer, Agility, Respect and Staff Engagement. Telebet, of the Hong Kong Jockey Club, is enthusiastic about providing excellent customer services. Our working environment is not only conducive to and efficient in meeting our business requirements, it also helps staff to deliver high-quality services that cater to different customer segments around the clock.  In these challenging times, we abide by our C.A.R.E principles to strive for a balance in terms of business, staff and social imperatives. The APCSC CRE Award 2021 recognises Telebet’s commitment and efforts, and ultimately endorses the Club’s Purpose – to act continuously for the betterment of our society.  We would like to express our utmost gratitude to our Management Team and all Telebet teammates. We look forward to another successful year ahead.”

Ms Grace Liang
Head of Retail and Telebet
The Hong Kong Jockey Club

“China Telecom Shanghai Network Operation and Maintenance Center (Global Customer Service Center) is always committed to providing the highest standard of communication services and excellent customer services to our customers. We are very honored to be selected as ‘Integrated Support Team of The Year (Telecommunications)’ for seven consecutive years. The award recognizes our continual efforts and improvements in customer services over the years. In addition, our team has received a total of four individual awards.  The achievements well demonstrate the dedicated efforts of our frontline team in delivering premier services.  All these prestigious accolades provide further impetus for us to work and serve customers better.  At China Telecom Shanghai Network Operation and Maintenance Center, we will continue to enhance our services to meet or even to exceed our customers’ expectations.”

Mr. Shao Yang
Director, Global Customer Service Center
China Telecom Shanghai Network Operation and Maintenance Center

“We are delighted to receive the Contact Center of the Year award again and thank the APCSC for its continued recognition of the service that Teleperformance China provided. At Teleperformance，we have always committed to provide the excellent service to our customers, respond to the external changes with a positive mindset, and driving the business development through the continuous internal optimization and technology innovation.  The continued success of this award also reinforces us to leverage the digital technology to provide a full range of flexible business models which help our partners transforming their business and creating the best customer experience together.”

Mr. Joseph Wai
Executive Chairman
Teleperformance In China

“The Al-Futtaim Group always puts customer at the heart of everything we do. We are passionate to achieve extraordinary results by delighting our customers through the vision of Respect, Integrity, Collaboration and Excellence. Since the acquisition of the Marks & Spencer franchise in Asia, Al-Futtaim strives to provide customers with exceptional services and the best product offerings, whilst delivering the promise of making EVERY moment special for EVERY customer EVERY time. Not only does the company encourage staff to listen to our customers’ needs, employees are given the trust and freedom to go the extra mile and deliver personalized services and special moments to them. Frontline employees are the brand ambassadors and are direct representation of our service philosophy. This year is our second year participating the Customer Relationship Excellence Awards programme, and we are honoured that our colleagues’ efforts and performances continue to be recognized by the APCSC CRE Awards Committee and we have achieved a 100% win rate, winning 5 individual awards this year!”

Ms. Christine Choi
CEO of M&S Asia

“We are very pleased that Harrison Tam from our Customer Services and Support team has won the ‘CRM Manager of the Year’ award. We are delighted to continue our momentum of winning recognition from APCSC for 14 years.” Being recognized with the awards of offering excellent services throughout these years is a great encouragement towards our team. With our motto ‘Innovation Never Stops’ as well as the company’s visionary ICT-MiiND strategy, we strive to bring higher customer value through determination and innovation, and become a trusted partner and digitalization enabler for our customers.  Together with our experienced and dedicated team of service professionals, we will continue to strive for excellence in the industry as the role model of world-class service and technology innovation.”

Ms. Christine Zee
Vice President
Customer Service of CITIC Telecom CPC

“We are very pleased that Tim Wu Xiang Tian from our Customer Services and Support team has won ‘Customer Service Team Leader of the Year (Service Center)’ this year. Winning CRE awards for years is a strong testament of our commitment to service excellence and outstanding performance of front-line staff. As a service-driven ICT service provider, CEC is renowned for high standard of professional service in the industry and always striving to offer a comprehensive range of innovative solutions to customers through advanced technologies, internationally and domestically certified operations processes and well-established network infrastructure. We would also like to take this opportunity to thank APCSC for their long-term dedication in promoting customer relationship excellence. Moving forward, we will continue to devote our best efforts in providing high quality and extensive services to customers to exceed their expectations.”

Mr. Chris Fung
Senior Vice President of Engineering & Services
China Enterprise ICT Solutions Limited (CEC)