Help Desk Institute – Japan Study Tour To Hong Kong
Hong Kong, 19 November 2007


Spearheaded by the Help Desk Institute – Japan (HDI-Japan) and organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the HDI-Japan Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, leading companies in Hong Kong. The purpose of this study tour is examination, study and exchanging information of support/service related subjects between Asian excellent support centers and HDI delegation from Japan.

READ DETAIL IN PDF

Asia Pacific Customer Service Consortium Announces Winners of the 2006 Customer Relationship Excellence Award ~ The Most Important Asia Pacific Award of its Kind
Hong Kong, China – July 6th, 2007


The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2006 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

READ DETAIL IN PDF

Henderson Land Group Property Management Department Receives CSQS Site Certification from APCSC
Hong Kong, China – July 6, 2007


The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit.

READ DETAIL IN PDF

Dialog Telekom Limited Receives the Highest Level of Customer Service Quality Standard Site Certificate from APCSC
Hong Kong, China – 6 July 2007


The Asia Pacific Customer Service Consortium (APCSC) officially presented Customer Service Quality Standard (CSQS) site accreditation to DIALOG TELEKOM LIMITED (DTL), in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Contact Centre and Customer Service Department.

READ DETAIL IN PDF

APCSC Presents CRM Benchmarking Outstanding Performance Companies with the Region’s “Best-in-Class” Recognition
Hong Kong, China – July 5, 2007


The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional BIC CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

READ DETAIL IN PDF

Customer Relationship Excellence (CRE) Awards Launching The Public Web Voting
April 20, 2007


APCSC announced the start of the launch of the Public Web Voting as the final stage of Customer Relationship Excellence (CRE) Awards. In order to have a comprehensive assessment of participants’ performance, public customers were invited to give a vote for their favorite CRE company and provide their reasons and comments from 20 April, 2007 till 31 May 2007 via special dedicated webpages.

READ DETAIL IN PDF

Best Practice Sharing by APCSC in Singapore
Singapore – March 30, 2007


During the CSQS Roundtable, Mr. Jason Chu, Chairman of APCSC shared the best practices from the Customer Service Quality Standard (“CSQS” or “The Standard”) in developing a Balanced Scorecard for Customer Relationship Excellence to managers, senior business executives and market leaders from retail, banking, telecom, hospitality and government public service sectors in Singapore.

READ DETAIL IN PDF

APCSC Introduces the Customer Service Quality Standard (CSQS) in Colombo, Sri Lanka
Colombo, Sri Lanka – February 27, 2007


APCSC officially introduced the Customer Service Quality Standard to the press, market leaders, managers and senior business executives at the first CSQS Roundtable held in South Asia.

READ DETAIL IN PDF

The Customer Loyalty Award Forum; International CRM, CIS & Service Symposium & Customer Relationship Excellence Summit Organized by APCSC
Hong Kong, China – February 6, 2007


The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum), a three-day program consisted of Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants for APCSC members and business communities.

READ DETAIL IN PDF